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Position: IT Small Systems Specialist 8 ]8 `1 W4 I2 W! ?1 q
Reports to: IT Manager
% O9 b1 W( b; n7 GLocation: SYSCO Edmonton, Y( w# @+ H& [6 e J; H0 X7 `
1 a8 t3 L1 M5 {) E- T5 k8 ~: Z& DPosition Summary:4 M3 S4 L! x0 [& P9 t
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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: h$ |+ l8 R* ~* |" ~+ k9 O2 S1 H( @4 V( bResponsibilities:
( Q( K3 C0 Z5 q4 H§ Provide high level of customer service to internal customers
2 ?( e& Q& |! d. t- G$ `§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution h3 ]* }& R! Q0 U3 G
§ Hardware and software installation, configuration and implementation( H8 A* a3 }7 x
§ Ensure software and hardware standards and other policies are adhered to at all times( X. F" E" k, _' }6 `, X. q
§ Liaise with Corporate IT Helpdesk
8 b5 h2 x9 u" C# x( t§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert, |0 {; Q: X: H% K
§ Develop and maintain good working relationships with internal and external parties2 k+ S, a! ]* k
§ Special projects as required
* w3 }. u) a9 f* V/ [§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
6 c# b- y: H+ N§ University or College degree in Computer Science and at least 2 years of related work experience
% |, _% b# h& b2 U§ Strong interpersonal skills with the ability to work with others and work under minimal supervision. Z/ Z% M+ T; q# Q
§ Fundamental commitment to customer service7 t' s# S* _! Z4 c
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
9 g) q w! Z5 d/ b z/ {/ d/ f§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
0 m% E" n! P: |( T+ T1 s8 j, H* G§ Experience installing, supporting and troubleshooting client desktop software( [% E- l8 ^. _5 C2 z1 U
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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4 A+ s: c# U3 z' t) T6 iClosing Date: September 16, 20053 V. w6 b# R! _2 m; I
0 u. l9 ~2 K; N {Interested applicants should forward a cover letter and résumé to:
! @8 B: r( w/ U8 Z7 z+ HBeverly McIntosh, Human Resources Coordinator
: P% y6 R9 e3 s HFax: 780-451-3546
' O- t* m4 i# T7 KEmail: HR.Edmonton@sysco.ca
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Position: IT Manager # j- W3 d. @# |/ G- L9 B% r
Reports to: Director of Finance & Administration
- }* ]/ i/ u/ ~# o! C; QLocation: SYSCO Edmonton2 E3 C2 P: i: B7 i
# v" ]5 h1 A w/ p2 xPosition Summary:7 I$ V2 m# }3 M
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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# {2 e4 H5 C$ G( `& K. ]3 VResponsibilities:3 O% d; o& t2 a5 V% b! v
§ Manage a stable local IT environment X1 l4 Y1 z3 D
§ Manage and coach staff in IT group
' @, W3 }) H+ u# M% k" Z§ Oversee and provide small systems technical support( x! A4 W2 D; a. I5 T/ S. T" X
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives
9 c2 E4 p( |1 r5 w4 g§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
) Y9 s' @1 q7 K. E( }/ j- ^§ Hardware and software configuration and implementation) {! o. Q; z9 R
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
, Q: ?8 X( E/ k9 S, ^. q§ Ensure software and hardware standards and other policies are adhered to at all times7 e% j I& R* c" z
§ Perform network administration at the domain level; managing user accounts and network access$ e% a! s4 {5 r2 e: B
§ Develop and maintain backup and restoration procedures; @) o, ~1 B$ l/ d9 F5 W7 N3 E" N
§ Develop and track IT budget as well as IT capital spending plan8 g9 C* f* D2 c" c3 [( Q
§ Liaise with Corporate IT Helpdesk3 V; J5 _4 L2 T4 b3 Z1 p: `& s
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
5 H1 A+ E# ^0 S) r' Y§ Provide technical and procedural recommendations to management
( `+ G% M7 v; e9 C3 Z6 \3 L§ Manage user ID request and approval process in conjunction with Director of Finance5 @3 z! b* w; Q
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
/ P# E% y- n* @1 H; t& h§ Coordinate and support end user training2 z! d3 o* G; t1 p- j
§ Develop and maintain good working relationships with IT related suppliers and service providers( `$ K0 |+ t1 i' v% `
§ Collaboration on development of internal intranet and external website maintenance
8 ^" I5 d4 n, N, X: m§ Manage all printers in the building
& B% b N8 T% e1 z- {1 N8 F§ Special projects as required
/ V% J i0 v2 T§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:* m5 i' S" g g e' ]3 p/ _" [
§ University or College degree in Computer Science and at least 5 years related work experience
7 `4 U1 d' R! f+ X§ Excellent leadership and organization skills
q: u( C1 ^3 u8 x§ Able to manage a local IT environment while working within a Corporate IT structure at a national level% A3 b0 ~2 U$ r! `3 [3 ?
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
8 i0 {7 ?1 l" M) o4 x§ Strong small systems technical support experience
0 i" |- ^8 c! ?$ f, E, G- D3 J, B§ Fundamental commitment to customer service and process improvement
' c3 _# {: p7 g$ z§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 2005& r2 d+ c. j- O0 L
8 Z( m; |7 X: L' [Interested applicants should forward a cover letter and résumé to:
# J/ f# l# K- W; G- _Beverly McIntosh, Human Resources Coordinator7 w/ ]7 A, a7 y! v8 q3 K% Y
Fax: 780-451-3546
8 {# X8 j- @6 d0 {Email: HR.Edmonton@sysco.ca* s% I# I) ^( y
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