Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
8 L8 F- n/ A1 mContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
' j' {) B' f2 K) c2 |9 B$ v) \. v•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
2 a) @. F6 D1 u•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
2 P8 h) Y( t6 f( i+ G•        System training
•        Communicate and translate client requirements in Mandarin
4 _( e8 E5 q4 \% b7 R•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
4 O  e/ z; W' b, n0 R1 m•        Technical writing skills
•        C++ development skills
/ P) t6 n. k0 X0 ~, _& b•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
0 x" e; O: w0 Y9 b' f0 j•        Excellent interpersonal and team skills
& B' V% D/ M/ e6 C! o1 C•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
1 Y0 v! P- F" v' c' f9 x4 o•        Ability to work independently
+ d. O( m: ], |0 b8 x& H8 \$ u•        Ability to communicate fluently in both English and Mandarin
Experience and Education
: n: @- ~( r" r, \% u$ i  [: k•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.