Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

: v$ b8 Z' W4 \, M) \/ J$ kIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
* M' o0 {: H$ C" z; J& O& ^•        Phone and e-mail support for internal and external clients  
3 e  Q  p( J+ x6 |•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
% h' e, r0 F6 f+ f5 |5 ]# N! r+ z•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 _6 T9 w/ \+ w) H* Q  Q% A& c6 J•        Site services worldwide
•        System training
5 d+ y* |) J# Q) }1 c1 k•        Communicate and translate client requirements in Mandarin
1 @+ |5 l( h* T& f/ q9 |•        Work evenings as required
Skills and Knowledge Required
$ b$ y% g# J5 |4 L: |$ N5 J•        Customer service skills
•        Technical writing skills
•        C++ development skills
- z, T$ B4 P: }•        Software Trouble shooting skills, or the ability to recognize external issues.
3 J2 d! _% Y# q1 m( g6 j4 O, K•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
, _: e# ~# N$ O" M•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
5 {) O3 Q. t( c$ l9 D•        Technical degree or diploma
4 x! N0 L4 _+ s8 i- z0 B+ l•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.