Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
9 \: h1 J' H6 F1 }* R* ?& W( l- T" n•        Installation, configuration and trouble shooting of software for process control
! u; c$ v4 V6 A9 U; z. u7 \•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
/ l7 s% p0 b3 {% G. F9 @•        Documentation of technical procedures
•        Trouble shooting client network issues
$ }3 ?: _6 {. I1 [•        Optimizing system configurations  
0 q( R4 [: [6 ~! d" X; o6 c/ Z; [  _•        Low key software development tasks (not a requirement)
! k9 e$ d" G7 ~, t/ G6 S" e$ d: R6 x•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
+ f7 D1 A# t- V) }  j# }•        Site services worldwide
# {) N9 B0 c/ u6 E•        System training
! F) z! _. k* B- K  f( o+ F•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
" k- x% _) c3 H/ m7 N& b( B; g; O' P2 H. ^Skills and Knowledge Required
•        Customer service skills
' I9 P3 X, L$ s+ }$ P* s( A; c•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
: e' y% d2 |9 a' u•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ S5 n1 [; |3 V( K6 D" x. c•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
' X7 A: j3 `( t  m5 U! j# ^$ f1 kExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
! u* I& G4 ^7 dMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.