Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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' J- N; O* o9 |: K0 bIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
7 Y( g( y( x3 }, S0 x  \•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
& ]6 J# r; E9 J( v•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
$ k2 M* }) V- |•        Documentation of technical procedures
•        Trouble shooting client network issues
0 D5 A) g0 i2 M$ V& r, A& {•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
3 v; q2 m/ T4 w/ u4 t6 x- ]3 Y- U•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
. o0 M+ `% p8 Q  q1 u4 q: z% g1 F•        System training
( l2 g, a+ T2 }6 D. E2 n5 T7 k! A•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
7 y- g  {" \4 M7 F•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
3 O% v8 S: _! Z% b- C6 o•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
4 b' u) k' ?. |9 M•        Ability to work independently
( B# U) n: L2 O" H$ F( r& K•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.