Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

/ g  _# z. c, i! `2 M. z9 pIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
% |. w3 n5 g4 }- P4 aPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
" W9 S- L7 {9 r4 m2 ^8 {7 A•        Managing customer expectations
2 ^* |$ ]& l4 _6 J! q" x•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
5 G# @+ O! k' M•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
  [; d! F2 O! H& ^4 H•        Involvement in the development and design of a trouble shooting tool for client.
2 a, w* h3 {5 s9 Y+ W3 v•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
% ?, G- {7 ]  P8 O4 A) k$ X•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
6 C/ U. i% [! c0 `" @! }9 ~9 c8 D•        Technical writing skills
# Z) i) O; C$ b% n/ L  l! I•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
5 Q$ z5 [! |6 w5 m* o: F•        Excellent interpersonal and team skills
! O3 p, e( g7 @, `2 l3 P$ _•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
) @4 G+ D0 {8 j6 z( F- N) f•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
1 v* B+ x9 P* u# V•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.