Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

0 Q! X! e" [3 F6 z- i- q5 }Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
+ Z. Z  z, t: W& PPosition Responsibilities:
8 l) h# [1 A/ V1 f/ R# j9 A  K2 O•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
6 T. }1 X- `( I6 v3 B5 w' a  G•        Managing customer expectations
•        Documentation of technical procedures
$ m% e$ c4 y' m5 s1 W; a•        Trouble shooting client network issues
' H- k% S) G( r) t•        Optimizing system configurations  
* @$ @( ~4 K; ~& a5 a% }8 U$ D+ [•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
( n* G3 w4 r( M& \•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
! d/ s2 R  Y2 t& Q. c7 w9 h•        System training
$ c' S6 W1 s4 e  {•        Communicate and translate client requirements in Mandarin
0 g9 n8 C0 L7 `2 F•        Work evenings as required
5 m+ U  O& P$ t% h. tSkills and Knowledge Required
•        Customer service skills
! m1 \7 W/ K) {•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
2 V7 k: a* j& Q# P& j•        Network trouble shooting skills
•        Excellent interpersonal and team skills
" D3 r" `3 `9 G- x( V•        Comfort dealing with multiple and varied assignments
% W) V; ?# g! ?! n. I•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
* Y/ {$ Y7 D1 k: H2 d4 p•        Ability to communicate fluently in both English and Mandarin
* `& u: N# S5 h! ^3 c# f" qExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
1 L1 b# M- _: O  @: {5 x* E& M7 lMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.