Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
9 L5 ?6 g, s4 H4 h( q: {* yContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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+ @, W' x' n8 J9 l7 lIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
, z( s6 [4 A6 U, A3 ?•        Identification and replication of software defects  
0 e1 w% c# S* m% |& R; p0 d•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
2 D( N6 }- A* E•        Documentation of technical procedures
- ]  |1 F3 X+ C. A0 _, [. S•        Trouble shooting client network issues
; n7 z2 Z& p4 c% }8 ?•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
: t( {, y7 J6 }  L6 ]3 ~•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
* h6 _( ~4 ~; sSkills and Knowledge Required
$ c- H/ u6 G$ ~6 b$ `% H•        Customer service skills
•        Technical writing skills
•        C++ development skills
1 e7 D# |) V! \: Y/ X) k•        Software Trouble shooting skills, or the ability to recognize external issues.
+ C6 M, o4 i1 ^4 {5 p& b•        Network trouble shooting skills
•        Excellent interpersonal and team skills
8 M. s: k4 \6 O5 [- r•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' x9 a8 K- N) h$ C, r•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
. r  y# ^3 C+ Z% d) {" V1 s5 V. ^Experience and Education
7 I9 h/ b9 r  c•        Technical degree or diploma
$ ~9 y9 s4 Z+ i" `; _1 S•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.