Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# R. L% J& e5 r# Y! ^Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' P& Z( ]+ P) o9 f: _# |3 ^Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
, ]; J+ @9 g( W+ z& q# Z•        Identification and replication of software defects  
5 a, E4 i' a0 A' M/ P9 r0 b( g4 [5 z•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
4 q1 O' `- h% |+ l  I- ~. C•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
9 `1 i! ?1 ?! y9 x1 ]: J•        Site services worldwide
: x/ l! U% n& |•        System training
" ?- W/ t+ u8 j•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
( E& S: B; A% Y" b•        Customer service skills
•        Technical writing skills
6 p% u; C- Z* B7 T0 v$ K•        C++ development skills
9 N% u! {; l: V+ [% _0 w•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
* R( g! G# D  [- Y/ J& L•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
) {7 {9 Y) i; P- J•        Technical degree or diploma
' [$ U0 ^/ e0 K. s% j•        2 years experience in a technical support role
+ q/ `. I1 n  k3 `Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.