Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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+ D  X  M4 y8 c7 M  ]8 t9 _: l/ fTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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/ W6 _: c; {, a! M. qIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
3 y9 J+ L9 v4 ]•        Managing customer expectations
% c7 b6 j3 I& o: B; v•        Documentation of technical procedures
•        Trouble shooting client network issues
7 m& Y& w! s. u( D•        Optimizing system configurations  
# L, B& s7 Y# G) o•        Low key software development tasks (not a requirement)
/ r! _( g1 V3 y0 {3 V. q3 l7 s$ D•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
1 @0 Y: i0 q& q. @: K•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
1 ]( ^8 D  D4 b: L•        Technical writing skills
•        C++ development skills
& w+ y& X# X  U2 _4 V•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
( @* w7 Z/ c' G, k, o•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
" ^$ h# o9 t3 T; y$ H6 x. G•        Ability to communicate fluently in both English and Mandarin
# h/ _$ W1 l9 I8 xExperience and Education
  v" g+ a: q8 e9 [6 ^8 F! r, v•        Technical degree or diploma
% V# e/ E4 r! i4 N% M•        2 years experience in a technical support role
4 v! X, c* q# \% b6 S) u! iMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.