Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
0 h. y( ^' n7 rPosition Responsibilities:
  P3 y& N6 B. K( S•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
: g1 _) p4 ?' R6 W•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
0 Y* F4 ]5 c: B8 V; a$ m/ i7 y•        Documentation of technical procedures
( v' M8 V4 s! P+ F7 L7 D•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
! O8 O, G1 J: Y- V# V- _•        Responsible for maintenance of internal ticketing system
4 X7 F( w# _; |7 ^& R•        Involvement in the development and design of a trouble shooting tool for client.
& ~7 k5 ]2 T- l; |$ |•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
* X, q' r6 p* K0 H; {1 k% m* G( S2 jSkills and Knowledge Required
•        Customer service skills
+ ^2 g$ I/ u* H7 X8 e6 H•        Technical writing skills
•        C++ development skills
. F; s! R' W0 f1 z•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
2 q2 g* `0 R3 Q+ H; C2 Q•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' R, m5 c! i7 p# o# P% w•        Ability to work independently
( q$ g0 P- G" v3 ?2 R•        Ability to communicate fluently in both English and Mandarin
/ D( \) {8 B3 v6 F6 a1 H5 NExperience and Education
•        Technical degree or diploma
: y* o6 g/ A& e, ?5 o•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.