Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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# s! J" W) K5 E( N/ i$ GTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
. p! c# u% `0 G/ x. l8 `6 wPosition Responsibilities:
7 J# _' Q/ ]; ?' a, L/ q1 Q•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
/ y( Y' L% L  y* q, l( S6 N1 G; A•        Managing customer expectations
9 L% W8 l) c4 Z( t. N•        Documentation of technical procedures
•        Trouble shooting client network issues
& L+ r6 @8 f1 w4 j2 x•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
5 o( q4 n4 p1 i+ I$ T* J•        Site services worldwide
# ^- d: ^. w3 n. V! |* e+ k- w+ R•        System training
3 \& `) w7 o- {8 h6 t& `, {•        Communicate and translate client requirements in Mandarin
; @/ v. U) t% H•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
1 o' |: T( Y, H1 d' _•        Technical writing skills
4 }1 l' E6 q, g# {7 s6 S+ S•        C++ development skills
8 n4 r! O% e+ f2 ]1 @$ [  @$ h8 M•        Software Trouble shooting skills, or the ability to recognize external issues.
" |; o$ I5 x7 E$ q, Y: `$ o; R( t  n•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
; d* L3 h0 O8 U# B•        Ability to work independently
/ |& C" r5 d& X% W) U' ~& W; m% n& }% d•        Ability to communicate fluently in both English and Mandarin
" G6 E4 U. [4 A0 g& g; @% ZExperience and Education
•        Technical degree or diploma
- l* {+ ^+ t) \! [" [6 ~•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.