Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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. @' W+ q( w# ]: b' n  `We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

7 d  T& W( Y3 ^4 H- G•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
, W8 f; H" r/ k# N8 F  j•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
+ z1 w( @$ m- i•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
- \9 ^9 x) H/ g! l# `4 ?3 ~8 Z* b•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
" l2 R4 N0 f" A; R; j) n* u0 Y•        Arranging catering for various meetings
, s  q: S: W( [+ @# |& ]1 j4 p•        Opening and closing of The Business Link Office
" y9 p. h- S3 v9 i2 A2 M% m•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
0 J" p8 O) T1 D' V) O•        Other duties as assigned.


! ^8 {' C' [/ r; z: i2 i1 BIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


* O7 n' Z/ |% u* aQualifications
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& I3 \8 a' ]2 k! {  O: REducation and Experience
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6 E" Q: ?% a& \( C& h2 V) r$ F•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
* j$ H7 d' F7 A: x: @•        College Certificate or Diploma in related field.

Skills

0 h8 ~1 b/ k1 y        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
+ n3 F. W5 _- \4 D' w+ ~6 `$ k        Ability to effectively communicate and build relationships at all levels of the organization
' Y8 \( T* U* p/ s" r0 u8 b        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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' r$ i3 h& u* N  `8 ~: m) G$ |: bThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

3 o# x3 I. @# I$ T) _7 y  ^7 CFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
6 C+ X3 D& B. k  f: r100 - 10237 104 Street NW
8 Q, y7 C+ I; L; X( hEdmonton, Alberta
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! A; y2 y" Z3 a( }' y/ DE-mail: kevin.ramnarine@canadabusiness.ab.ca