Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

6 w+ h9 L7 I5 _0 ]) JOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
" A; S% R, W: m2 c•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
( i! V; M& F8 u* v•        Assisting with administration of the Guest Advisor Program
& c9 j- @4 ~4 d6 N) d1 a  o2 ~9 X•        Arranging catering for various meetings
  H5 |  L! v9 E•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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# ]: c4 G# t4 q+ k$ |, e+ bIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

Skills

9 ?  A& J& }( X9 O& D0 r        Strong work ethic
        Professional, diplomatic and  self-starter
1 c) \. H  ^, e% v" v' {/ n+ K        Strong proficiency in MS Word, Excel, and Outlook
) D( Z3 W: m) Q* s6 k& ~        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
! ]) `/ b0 E: z8 m- h2 ]        Continuous learning is essential to perform job effectively
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3 ^! b6 I' {2 j* I  [- C; K2 E1 MA combination of education and experience will be considered.

3 l0 K, Z; D7 f! s; lThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

7 S0 y" t) d7 i( f% uFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

  \! G5 p7 c" TKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
" p1 p$ l) Y2 |( L$ cEdmonton, Alberta
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# @8 G; n0 C; W4 J+ L. nE-mail: kevin.ramnarine@canadabusiness.ab.ca