Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

* ]8 W) A* M5 A. [( Z1 Y& YOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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/ a" _5 }4 y) p4 ?. q; c+ s! XWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

& t+ j5 e4 |3 \2 ^* \Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
4 _+ I- @" ?/ z•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
' A" v! B7 X, S•        Providing appropriate paperwork to account payables and receivables
9 o% \4 I3 A9 G8 c# L; C•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
& a( q' _9 O9 m3 w. I& g$ U•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
6 F1 F3 y) a2 ?- C) t( S6 V•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
; G/ o7 f" J0 V•        Other duties as assigned.

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6 Q* O8 l' ]4 PIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience
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$ w$ O: {" G1 Q  B, c- P•        Minimum 2 years of Customer service experience
+ ^' y; R3 A6 S, Y4 O) O•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

4 C6 l+ s! ^( r! ?Skills

        Strong work ethic
. L; i( w% |) v+ z& R' z        Professional, diplomatic and  self-starter
+ E5 [' P+ J5 x* C        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
0 z% s9 L- @& Z2 }1 M        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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; b5 E; ?2 Y$ ^If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
. P& `  {5 v" v# P- ?8 C, m' bThe Business Link                               
. C0 u$ x9 a/ c: x100 - 10237 104 Street NW
Edmonton, Alberta
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( T6 C/ h7 ?8 R0 |E-mail: kevin.ramnarine@canadabusiness.ab.ca