Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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0 t$ N* [. }, A; u* HWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
- D# f+ f4 |9 w7 [  S: k0 P1 \•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
( e( a1 x0 s. b) _; ~0 G•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
3 ?+ M! ]9 T6 V% d# K! ^# {•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
0 f! @( i2 f/ |* b# e" L) m9 ]: D•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
4 j: L" q3 Y3 B•        Keeping accurate tracking of client interactions – data entry
8 G" T' E5 n, S; M! i•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
/ c  d7 o! K) F( f1 l7 e•        Opening and closing of The Business Link Office
+ `' c( \2 H$ x% k$ w•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
' i* o; l+ N( U; P% D- r3 X•        Other duties as assigned.

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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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% c5 a% f! n9 B7 v( GQualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
( `$ s9 n7 s$ A& }% y•        College Certificate or Diploma in related field.

9 k3 L9 V# V  e" H7 t+ sSkills
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        Strong work ethic
        Professional, diplomatic and  self-starter
8 V' m: C6 [# p' l3 k/ T2 ^        Strong proficiency in MS Word, Excel, and Outlook
% e3 {# o5 i. i6 {$ K( R' g        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
2 O' w1 @* k) \  s6 N        Strong organizational skills with multi-tasking abilities
# D1 C$ |) \# b! f3 ^3 ?        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

/ f8 f8 A. V& \( f6 d/ AFinal candidates will be asked to undergo and successfully complete security screening.

* N4 g" |5 G; l- PIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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; E- n  O: m8 e- }  B' S; xKevin Ramnarine
The Business Link                               
& w2 K; d) w" y7 ]! a  Q! U100 - 10237 104 Street NW
! M$ B. B, v( X/ p1 g+ p) i' M/ ^Edmonton, Alberta
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) q" t- y& @* R& w5 r4 ]5 {/ V' tE-mail: kevin.ramnarine@canadabusiness.ab.ca