Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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5 v6 y+ M) Y. G2 I- s5 H2 AWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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9 s. ~* I! h- J3 j( DPosition Summary
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8 z& K' j: J# ]0 a5 b8 @$ {2 T•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
# ?$ z' x9 W0 q. S& g; g( R•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
5 p* }' v5 Q& g7 y•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
# z( ^. s5 \: _4 O2 C•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
; [8 P# }7 B7 t, D+ b# k+ _•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
$ d1 ?8 ?2 B# [% E6 ^3 I" r•        Opening and closing of The Business Link Office
( _9 k) Z( ]0 `# F! X1 e•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
" `# ^2 \& D! D+ X# c; i0 P. ~# S+ J•        Other duties as assigned.
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) A9 `: m! e& AIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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$ f! o5 y! {3 }# qEducation and Experience

•        Minimum 2 years of Customer service experience
- D0 F  ~$ g+ T& A4 p/ G, n•        Administrative experience including reception, cash register, and scheduling
, W) z0 A/ X8 n) ]& p- C# Y•        College Certificate or Diploma in related field.

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        Strong work ethic
        Professional, diplomatic and  self-starter
  v! z" v  A, Q% y0 t# P# A  _        Strong proficiency in MS Word, Excel, and Outlook
0 H  U& m( ?8 ~3 M: L$ I4 _        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
/ k! u) K; o% R        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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; t! Y# u+ H- V+ Y) C) UThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
- u* ?$ P; S0 u1 I6 w2 D. j, c, S100 - 10237 104 Street NW
0 z8 a1 [6 R# |Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca