Technical Support & Bilingual Technical Representatives

恭喜发财

Position Title: Technical Support & Bilingual Technical Representatives
$ ]& \2 W+ ^7 N1 ]. TJob Description/Duties: Dell has opened a new customer contact centre in Edmonton. This unique opportunity will see you join a team that is delivering on the Dell promise of an exceptional customer experience by providing technical support directly to our customers. A Technical Support Representative will be responsible for providing technical phone support to Dell customers on the maintenance and operation of Dell products. The Technical Support Representative will assist customers by determining system problems and providing resolutions on technical or service difficulties. Responsible for customer satisfaction by handling customer problems and performing assigned functions according to standardized policies and procedures. Analytical ability is required to troubleshoot and resolve technical issues via the phone. Specific Job Responsibilities: • Answer customer calls and handle/route accordingly. • Use troubleshooting techniques to identify technical issues and follow guidelines to assist customers in the resolution. • Escalate problems to Senior Technicians when required according to standard procedure. • Remain knowledgeable of Dell's product line and service offerings, as well as current industry products and technologies. • Log all customer calls. Required Skills and Knowledge: • Thorough knowledge of PC operating systems, applications, and technologies. • Ability to analyze and solve technical problems by effectively communicating with customers. • Excellent telephone, verbal and written communication skills. • Ability to deal professionally with irate customers. • Available for full time hours
Qualifications: Computer Systems Technology
+ k6 s+ p" z6 Q! }3 z0 {Location: Edmonton
Duration:  
Job Type: FULL TIME
Positions Available: 90
5 S  O8 W1 _' l, b/ N( Z; XHours per week: 40
Position Start Date: Immediate Opening
* o" o0 V; c( J& I3 N( K9 WApplication Deadline: Jun 3, 2005
Remuneration: Salary/month -or- Hourly
) _: |$ o& C2 Y3 x8 ~Min:    Rate:  
Max:        

Application Instructions: Interested applicants can apply directly online @ www.dell.ca We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply.  
Notes:  
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  _- e/ S& O$ k) i9 G2 `3 YEmployer: DELL CANADA
Address: 2600 - 10020 100 ST
6 X- K+ H/ H) F  _9 z% L/ XCity: EDMONTON
Province: AB
6 n  m5 X/ |: `  M0 S1 w+ JPostal Code: T5J 0N3
& ?4 B% `. ^+ g" _( q- @6 b$ `Web Address: http://www.dell.ca/edmonton
Contact: MELISSA Baker
Contact Title: Staffing Advisor
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Email Address: