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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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' f: A$ B: X/ Z4 ]6 l  c4 X$ n+ wISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.# H0 m; H2 f  }

8 C" C$ s, l9 s' o$ T$ Y) V+ ?Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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0 Z5 n. p" m2 t8 U6 hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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  j8 x" F0 y0 Q- ^; |7 F' RTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.2 v+ N# b# Y# b8 d2 j9 V) P+ W, H: ~
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:6 p& I6 `- L: Q/ `  Z1 i. b6 Q$ N

3 r: h, o  m6 [: `# Mat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.( @. K. z( f0 x: G! P
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ISSUE FOUR:BMO
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, B7 E/ h5 B6 u4 jBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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. t1 y( J, d& _) D. X  MI really learn so much NEW today...................0 m5 F0 @" @; l( {2 y; ~
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
* }) _7 Y, a4 c) m3 Z所有UPS的良好時間規定,在這邊都不管用。  C$ Q( u( h! P- Y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ n2 {5 U8 _3 q5 E; e1 k剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
6 j% b$ u- G2 j  Y- u- g也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!5 W' Y: s% q3 G( ?8 I
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% M) ~& b  O1 z. @' P9 \6 N
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# _$ b4 D5 P  W6 K; n2 a
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
# n5 @, {9 O9 _2 y  t4 A2 dDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。  z, L3 m+ J* h

# M) A. t  r! a. U/ R  B+ _" Z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
: ^. ^7 s: f3 Q4 O(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。/ o# I% z9 {( N7 U: c. ]8 n
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情) S  z$ a6 {! }) p* Y2 `
就是這邊的郵寄服務是一個nightmare
2 F1 W4 A2 D8 L0 ?% J! d這件事情,應該大家都有經驗吧!6 j" x4 g$ }( V# r
對我來說,這是在Ft. Mcmurray最不好的經驗了!( A+ i6 H- }8 z; {/ }  Q
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!' h. L6 N8 J. |+ l6 E- e* L
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。$ ^$ b3 L" t7 d) C
所以我還是選擇天天笑的過日子好了! 1 D$ r0 M7 `& S, y. ]  m% _+ \, ]) |
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
6 K6 N9 p( L+ O# n9 m5 P+ Jtake it easy6 v3 i0 v9 A. \! m) f
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.$ q: o# j, O9 T* I! D) i. r7 j. E
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了, O' [8 Z7 t# Z2 d, K& M6 O
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3 [6 U' l9 Q4 {+ W+ a' u以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商, }0 K, y: l, p+ V; g7 P2 q
服装批发-上海919服装批发基地" ]& w' W- g& B; S1 H, a8 t5 z) o
张力仪-专业生产张力仪$ o( v! t  u& d5 B& \
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing9 @7 k7 w9 m- @) z

- x0 d/ l" e8 i7 D8 U: n不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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