爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3264|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
& b# `* s  e/ S: I/ m; W! O' u
) A! T, c( U! m* PIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................' p: M: T5 {1 H1 A+ l9 h1 X6 h

" f6 Z6 h+ O9 y: u# @9 ~- AOK,,,,,,,,,,,,,,,,,,,,WAIT....................1 m2 w3 f! d3 B# H! }

" s) ~% g+ j0 `# kISSUE TWO:FIDO.......% }1 U) F* a, e8 S

* K) J; I3 o+ V9 H4 ]: y$ V5 aIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
) I* V0 g, j* \8 m; _4 {2 E" a2 ^4 N& ^; J9 O) T! V6 T
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
  b/ D" l3 u. O  {6 n6 A
+ E- g4 `; O& c6 W5 O9 f( }* j5 wBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( f5 h- B/ q" B: x5 @7 C
% y! u3 Z* E. @- b
ISSUE THREE:UPS
5 H1 I* E. _3 K0 J: ?
( L8 I6 h7 I8 P2 b$ r" OTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 Q. i+ {1 E7 U, b0 c

9 }% W& @  d" @2 r+ mLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
; f/ B- k0 z/ E0 Z4 T8 s# C% R! P- {$ o3 `
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
+ |; Z% R/ b' w0 m9 I( K. ^2 g( p0 l1 [: |7 `/ q7 n8 B
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
9 J( |5 ^* n+ ]1 L+ [& z1 ^, s( t3 ^0 B) u) x6 Q: w* i
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.* f/ l  O( B" P
" f3 M6 A3 C5 N- e( T
ISSUE FOUR:BMO
0 u0 L- V$ v" ]. @) r! }3 d- ^3 i. n# ^( d& v
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 W! f3 O. ]1 C% H6 u

4 W! m2 _' \! l0 ~& OI really learn so much NEW today...................
0 T3 X$ A4 X  r, {# }' @; V% @+ E' u, a. ~
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 E! o. T4 h) M6 f8 ^
所有UPS的良好時間規定,在這邊都不管用。  A0 C/ O  K7 z) B5 _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)! f5 _8 s; g5 X
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% n( F* n" h! K
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!4 W% o% I* _. _9 \9 H
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
- n# L/ H+ e" ~% s$ t! y' _後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
8 I. G" \1 G8 B& L% D有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
) m/ n0 \3 H2 O+ xDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。9 B1 a* l* [) T) f, z  U3 x% H* c
' Q6 v$ Z3 q# J' y) G
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!* @; L( O% n4 _, J/ m
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。, f# J3 ^. _$ T
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?/ `' P8 @* L' U( W6 Y1 K) f9 p
: {. g% q+ U+ B: I0 H+ H# r
在那時候我瞭解到一件事情1 o; l3 p  q0 k9 \% _7 x) W
就是這邊的郵寄服務是一個nightmare! G5 |$ |, T' [3 i
這件事情,應該大家都有經驗吧!$ G3 ?% o# R" m) f! A6 [& _
對我來說,這是在Ft. Mcmurray最不好的經驗了!8 _6 Q3 O# ~/ u- {, \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!4 v) q/ q" U- a5 q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。3 s; s7 V0 Y' z2 a# }
所以我還是選擇天天笑的過日子好了!
$ D' ]0 L/ `# A- }, M  P
. S9 @3 l: h# q2 F5 d: |但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
" A0 ~1 x" T, \" ~5 ?( ctake it easy) a% ^, B+ K) j3 C  n8 B4 Z
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
3 |7 U0 Z' \* r; k; YLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
. k; B* w6 Y' q, q3 u6 V8 U' U$ q
2 |: w& i; }- m# e
以速度慢 逐渐被淘汰 -效率低 / |( i) T7 P. q( P3 e
" L' s& ?" H! ~( y1 |6 ?
: x% F' u) R" k1 I4 _2 g2 \- T

! q0 {& f9 q* O( J1 O) Z/ @7 M6 m. w9 y# p( R  n. S
; S# ?8 i, F) u" S% p: z
& K& F/ G( C0 Y: }) ?
想我们的敬爱想-我们的敬爱的敬礼!8 e. M: |) N1 Z. s0 ~8 o% \
# g: x0 k6 C* e, ?6 l
搬场公司-成立最早的优质的上海搬场服务商) I& v- O; T3 |  J" q9 t9 V
服装批发-上海919服装批发基地- q6 u5 H+ @! S3 K0 B/ a9 q+ q1 M
张力仪-专业生产张力仪
/ K5 P" T3 W+ U. \1 H& h9 S: C服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing, ]) P/ u, Q- O. {4 n) x4 c

# J0 ]* X6 M4 c/ c+ `* d不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-4-29 16:14 , Processed in 0.260027 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表