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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 s! k% E9 u0 ^" b. l# T

( x, C. u- e, z1 G" G+ aIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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$ t- J; H2 t* O4 c5 ~/ NOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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* E1 m& e+ I6 ^% g( zIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.% E8 m; }& O) V3 S
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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( ]) B8 e8 g( E' M7 Z# zBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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# q( m+ @! s$ \/ j; G# B" V1 ?" cISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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/ p. X& q  K8 [5 E' `# [! `Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......% I7 |6 E" b$ z6 }

- m! i( D4 A* H3 o2 }4 d' c; g; qTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:; }5 y' O1 L2 s" x: f+ R6 M5 m5 B! E

+ O! v/ b4 d! Oat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! B4 N! y/ m9 b" A
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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. _7 j8 h" A3 \) r# ZISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 ?% j# A& V7 _# Q  Q9 }  p0 g
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I really learn so much NEW today...................
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$ |0 H  w+ t1 D3 K& [) |  }/ ^HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& R( s0 L( X, R% d, d所有UPS的良好時間規定,在這邊都不管用。
3 b" x( d$ n! C7 q$ o$ {因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)# ]8 a* u$ N4 Q, F8 p: ~' I0 @. g/ Y- W
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!4 m. P+ e+ m- [4 Q* q& S
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!2 @/ ~& p* |+ T
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! b! c1 M4 ^# z1 Q% c
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator9 y/ f8 K" `' _7 Q+ E
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況% Y, \) a: D; F" I" t% {* G
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
( h. i. V: ~) P) u2 ]( v(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
0 |1 i( t  o1 X* B. I' X再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?+ y- M8 q& ?0 y2 c
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在那時候我瞭解到一件事情
3 P& D9 k3 S% U( z2 u就是這邊的郵寄服務是一個nightmare% W7 [) A8 z7 E6 p/ F
這件事情,應該大家都有經驗吧!& `. f" w% s% j: w% G
對我來說,這是在Ft. Mcmurray最不好的經驗了!# g5 @) l% }* G2 ~& v
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& m6 a! g* Z2 T
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( v* s6 A- v/ I1 }; h+ D
所以我還是選擇天天笑的過日子好了!
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0 y4 f& A* Q. k; J* ]) _但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
/ r1 J5 ?1 }" etake it easy
# F4 D3 h5 i, I' hlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.! F5 Q. l' c) m3 ~. T
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# Z2 ^/ l9 g* D' b( |
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以速度慢 逐渐被淘汰 -效率低
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9 T$ h1 X' r$ N/ _6 U7 f  o想我们的敬爱想-我们的敬爱的敬礼!* S% e+ x, D6 ~$ p: ]6 R

  Z) n; L! }; p4 [; W- ~搬场公司-成立最早的优质的上海搬场服务商
) `* @% z+ B! i. K4 G; f服装批发-上海919服装批发基地
- L2 [% [& F6 K! h" \4 L! ^* i4 q张力仪-专业生产张力仪
+ g6 L& m7 a2 x0 o2 p9 g! m服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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