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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"- k" S& i: [5 \# W
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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/ W6 B4 t4 f! Q5 k9 t4 x2 aOK,,,,,,,,,,,,,,,,,,,,WAIT....................$ j' d1 H! D+ K1 j" Z* g% t) V

/ Q8 T+ U- S, K! T( ^' z5 XISSUE TWO:FIDO......., Y9 Q0 f2 U+ F) [, d' d8 b

, i/ D" F, P% e/ {It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.! K4 E# X7 q) r/ u* ~

2 R. z5 K' |7 m% E7 t7 a3 KStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ W* r& [2 Y9 w1 O' S; \
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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3 l8 C7 \, h$ F6 z/ N1 }2 [ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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2 y4 w/ w' I& \$ X: D; ?. ~0 `9 w& \2 L* _TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:1 S% ~* |/ w8 \" f% q& i4 i9 B
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!$ c; Y0 t6 b$ L* Y" p0 S4 ~

; R- c4 c3 [* D5 {at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO& f4 @6 b) V& d8 W# b; y1 F% L

8 ^+ q2 o: `$ \7 j  r# y  Y* ?  hBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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' h# A. g0 }4 B. `, v9 j( o3 BI really learn so much NEW today...................+ T" I. U9 Y; F" }. Z
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。  z6 o- S) E5 |! P) u7 Z/ R/ ?
所有UPS的良好時間規定,在這邊都不管用。$ d; F/ ^4 I- i0 B9 k/ D
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 G* a0 i9 `4 u- ?" p5 M. |. c
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
6 e6 G* w4 {8 a也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, a8 Z$ z4 z" I  W  Y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator( L% D( m+ |8 v
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. H# Q9 `, P- q1 Q6 G# x
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
" d- u+ w4 F" Y, M# ZDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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! L1 X  p' d9 E' Z最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
1 s- t: ^# W. N2 K. X0 H* i(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。; H4 K% d& S9 u/ z
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情5 i; ]! |1 E  A
就是這邊的郵寄服務是一個nightmare
& H: H3 B& o3 Q; M, [這件事情,應該大家都有經驗吧!
  q7 ~5 t6 g( Z對我來說,這是在Ft. Mcmurray最不好的經驗了!
) }  i1 j# b& z; @0 G  d6 [不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!; V2 o, s% J. D3 j' Z$ }
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( Y) B$ {; ^5 w/ c! P& e" }
所以我還是選擇天天笑的過日子好了! 9 p  f  ^& Q: t' }" q3 n
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe! [4 r8 E9 f2 F1 o2 }
take it easy) M  L$ ~. ~% d, O
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
( t5 s7 D/ u1 z% m2 ^Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) T5 F! U( h  R7 W* E) |

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6 Q; q% Y0 W2 K" t以速度慢 逐渐被淘汰 -效率低 % l& G. p4 ?0 O
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想我们的敬爱想-我们的敬爱的敬礼!3 w4 b4 F  ^5 K' P6 r# X
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搬场公司-成立最早的优质的上海搬场服务商) k- d6 Z0 K" i8 G
服装批发-上海919服装批发基地% ]: N; I; v4 _
张力仪-专业生产张力仪
1 a. o0 {5 O/ ?, B+ @' y( y服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing$ b7 z5 |' |! x4 P" g, l
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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