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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......& Y5 F, p! ^" P8 u# e/ b4 G( H

# W4 b4 z! C$ l8 AIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.+ z+ V) h$ u6 E& q+ Z9 M
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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; c% D* B* s1 S4 c0 qBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS% `$ o4 D; h' u* D

: x& k3 g- u* Q* o3 E1 `TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.4 n3 C7 a3 [! y
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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0 O4 e! E$ w  O2 m, Uat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 U( {3 l- y: Q& |% ]

+ l) u" B( D5 t4 ^ISSUE FOUR:BMO. x* r8 [' q. h4 v3 e9 L

, ~5 ~6 @8 N+ y5 N; Q8 B/ v# pBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................+ v( S9 I2 N0 G3 K" c; U

6 {/ Z) n6 B3 _6 B& r$ W6 XHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。5 x+ ^! y$ s3 F) X7 t3 n
所有UPS的良好時間規定,在這邊都不管用。5 ?; m- C6 g: ?: r
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
% |6 I+ }& Q" F1 o: w. K: P剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 F* |( U, S, W+ ~; y2 s也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!: {4 M' o$ T. Q9 K  t
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
  U9 `$ T7 L+ L! `4 F後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* J* N! p2 a( w/ `/ o' S! y# Y2 t: {
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% H- U( {/ G( ^. j3 Z0 SDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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0 V4 n0 ~% q. g& h0 {* \最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!. x6 k2 j5 [' v& m
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* g$ ^- ~( j0 v& q! D
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?% H2 c8 z. E3 J: B

) E/ Y' Z  T$ s& B: W在那時候我瞭解到一件事情0 w: w+ \2 z0 {5 B( P
就是這邊的郵寄服務是一個nightmare% e8 p9 k  p2 @
這件事情,應該大家都有經驗吧!9 V: `8 C" R' H1 F" R2 i  L4 w8 u
對我來說,這是在Ft. Mcmurray最不好的經驗了!- E  w  O, n5 k  ^8 h& d# [
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( g! j5 n) D1 B' B# @- b日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  g& p& q2 @3 j* G' S所以我還是選擇天天笑的過日子好了! & T* e' r! }: @+ t" ?3 v* q
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
. ^. A3 N) M( k- r; J7 C) dtake it easy
. B" \" S7 e" p# ]0 s% s8 t" hlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ A2 ]5 F# x- h+ fLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 ) r5 B7 k4 S, s& ?0 {5 ]" h* g

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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
2 d9 B& V8 F6 S# d: q服装批发-上海919服装批发基地
" o; ?- [  e" j- ^1 ?张力仪-专业生产张力仪
+ G3 v& q; X# g7 U服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing! ^& l5 Z3 _% g. l! P

' c$ O& ?& j7 a5 A不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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