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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"( L$ h- e- x$ c4 }' j6 {1 ^
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- `; {  h# G' i: f  I5 R
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................$ E4 J3 C: @0 j: B7 [

* _: q. o7 ~* f* u/ X1 yISSUE TWO:FIDO.......( ?8 L7 c9 b: i# J! m

4 s. `: U6 ]( ^! BIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.- f* M/ \! v2 ?& o

0 Q, }4 R$ L/ t# eStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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& D1 N6 y" C0 H% @% V6 z6 iBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.( C3 x, r3 F% c5 c% d

0 }* d" i$ Z) C! S) b: L$ f0 s" GISSUE THREE:UPS
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% c8 E- i; r2 ?& N3 zTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.+ I8 [1 ^$ P5 `3 Y
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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, J& ?2 F8 [: v( \- C8 U) STODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:6 _6 c! _+ ~) I, M
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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) E! x! e6 @/ K( g" I6 uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.6 f+ _3 k+ K% G. f+ l9 a
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ISSUE FOUR:BMO
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" X6 {9 ]5 {* c- p8 Y, QBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................5 P3 H$ Z" j& e3 o: z0 W: S4 R, h
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
0 O: {5 O, h, K7 C+ q7 w) `' d所有UPS的良好時間規定,在這邊都不管用。
0 u+ }/ b. h) t& e0 j* J, O因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)! D! e) ]5 b: s8 c
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!" ^" c1 m0 h# L: o% v# R$ F
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% r# S3 m9 ?. ?4 Y. |3 s  }" q; S1 b
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 i% I" T. U& M6 l/ e+ A, r* M
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
9 ^1 `  y6 m4 Z% |! r有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
: T: q+ g: E3 ]! ?) a+ t; `2 {Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# H0 O+ g) t. E4 Z+ B6 N' r$ u
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!- ~4 l, p. s, B/ P) d5 m4 D! Z( X
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。  C, a5 `; U* s7 \; j, A( f$ h
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情/ u( E& ^) X2 f" Y; Q' u+ Q8 s0 t$ l
就是這邊的郵寄服務是一個nightmare
9 i4 f" F% X7 |/ r+ O這件事情,應該大家都有經驗吧!
* n9 r; N' [# d' c  U$ M對我來說,這是在Ft. Mcmurray最不好的經驗了!
8 i3 d8 J; }5 t6 i! H% B不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* g. }4 b) v( O% F* z! o: x
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。6 k! d5 d( E* i' K9 {
所以我還是選擇天天笑的過日子好了! ' u4 r4 k+ S. w9 I6 W
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
; f7 U3 m, T3 d) K6 Itake it easy
0 {! A/ E! H7 q& ~* n  F& V& i7 mlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
; e9 Y. H! K  H, @/ LLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 J, |4 Y& X' z- I* h0 v- q
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!6 K, e/ r+ i6 k
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搬场公司-成立最早的优质的上海搬场服务商$ l0 k* o+ {1 q3 \3 \
服装批发-上海919服装批发基地
, I. e. q2 p" T0 c! w张力仪-专业生产张力仪
9 p) ^1 f% a6 i: p* S服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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0 L' ?1 P6 Z6 m* V" _- V" V8 H# S不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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