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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" }& A1 c) N; B5 J& s, ?
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......7 F& g  H( j7 L% n' Q$ `( \
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 _+ A# N% T% k5 I

" \5 @1 j8 @7 w- `0 ?$ i* h: O. A$ fStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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; T) a6 l) j; }6 n0 P' DTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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. w. n$ A5 c1 P* ]# g' V- c; xLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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1 u# p. X, S! W' lTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ ^) k0 N9 o2 a' L! y0 t

) G0 n1 i/ o, M) Xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 O; P& `  I+ U9 H) J( b: P! K& S
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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) G( B- ]; J9 S/ s- o; d( a9 p+ yI really learn so much NEW today...................
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9 y- I9 e  y6 MHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" S- A" g3 t4 @' B( M/ C, s" r0 f
所有UPS的良好時間規定,在這邊都不管用。
* J4 E, _, q" }3 _9 a因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
* F* S% t; L2 w- Y0 P! g剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 ?+ y- s" C5 W# j3 ?( y5 @
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 i2 C4 c: V6 O1 ^6 D
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator; V, ]: b8 C* f' L+ ^' r& L
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator6 t7 d- ~' A5 _/ V+ U: M
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況; Q! G* w6 A3 q/ m% ?: b6 m
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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- O3 u6 D$ U! S. W! d6 ]+ f最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 S$ m8 h6 k8 }- W' ^# Z! e
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。' l* s. e. M/ |, l# w7 d. t
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! s) p$ s' ]( Y; ]
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在那時候我瞭解到一件事情; v  v2 q" y# |- G4 _) c8 U- n0 U
就是這邊的郵寄服務是一個nightmare
. Y- e4 A4 |2 e/ D這件事情,應該大家都有經驗吧!
( t: c  k/ N' Z對我來說,這是在Ft. Mcmurray最不好的經驗了!" _) w# r4 d4 I  Y0 w: k) P
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
3 n; F" q9 w/ e  |: y6 C# q& t日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。# l0 _* n  i$ t' j7 b1 E: k) y
所以我還是選擇天天笑的過日子好了! / Q2 `1 m. t; j8 }; Z- n2 Z
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe! \. V2 @# u  K# i1 C
take it easy" G) b2 X" r( `" H
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back., o4 k: l6 K( l6 t9 N. C% k
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# z4 z1 t# X, C; }, \

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以速度慢 逐渐被淘汰 -效率低 * |  K# q* o0 _$ @9 A7 G* F
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想我们的敬爱想-我们的敬爱的敬礼!' i8 H: U. W6 Z1 ]

9 n0 X$ r: }) g% v* M搬场公司-成立最早的优质的上海搬场服务商7 r( l# j+ T. C2 Y
服装批发-上海919服装批发基地
, z! v) s6 W. n& T, x* K, H5 U; k张力仪-专业生产张力仪
' q6 d6 e' [" H) F* G0 w" F) h服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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