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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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. {4 \  N/ N7 l2 u6 aOK,,,,,,,,,,,,,,,,,,,,WAIT....................& |% W% b" J: \! n* B( w
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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: c  m2 A( A6 p8 n8 W* J) tBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS2 Y3 {; X! k1 ]
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.( T1 Y4 ]0 h/ _0 G- |/ b' F) a
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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2 n5 M1 L3 t3 yat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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7 s8 G( [2 u, lat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying." a8 f9 ~* J! G. Y1 J- v' c6 G3 }" z
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ISSUE FOUR:BMO: @; r% r* |8 u
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!: ^& h9 O$ s7 ?

; j  t3 T0 b+ @! jI really learn so much NEW today...................) m7 s: [* [- q3 j% d4 a

* H. }9 v3 d3 Q! [, L1 PHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。! }4 ^4 F# P0 Z* R
所有UPS的良好時間規定,在這邊都不管用。4 |+ l8 P$ O: E2 Z( R# U# j
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)) P! G+ S) i" N) G& s# Y
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# B: M/ l, S: J% K6 b也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!" J$ m0 [2 ^. g- ~
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
. Y% I) @4 O6 a7 U# {/ {後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
/ t+ q5 e8 o+ k+ @有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
" {% S% c( T$ R3 D, U4 H  ]' S4 ?Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。- L: `) f4 [/ `8 Y5 |* {

/ O0 o/ ?. r# q+ R- A最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!* o- X* b7 q  s8 U
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
2 V+ [3 E% q( P+ V6 F7 n/ h' f) ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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" f' N3 K2 m- S' [0 e在那時候我瞭解到一件事情
$ S9 z& w( H" z: k就是這邊的郵寄服務是一個nightmare
* [! j% [0 x, O: [這件事情,應該大家都有經驗吧!
- D) O0 a# A4 E& z對我來說,這是在Ft. Mcmurray最不好的經驗了!
6 V6 @" p3 E+ ^- d" W不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
+ ^* K, `; ?: k日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; U, x0 G  c0 p所以我還是選擇天天笑的過日子好了! 1 i; f. m: p& P

- C* @, Y* B9 l2 y% t但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe$ \1 Y4 W# H# I% X; g
take it easy
7 `( a. V- P/ \1 p; }life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.2 a: a: {% P* Y0 p/ R# |
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 1 i* Z1 S) Z( V

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想我们的敬爱想-我们的敬爱的敬礼!
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& `$ F* O5 V9 _搬场公司-成立最早的优质的上海搬场服务商
0 d+ H+ k, _( |服装批发-上海919服装批发基地6 A3 ~" @& q( m1 p$ ]" U
张力仪-专业生产张力仪
; r) N# x, K0 E  V& v- b2 n: R服装定做-上海最大的服装定做基地
理袁律师事务所
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing; Z- |6 a1 X% v  a0 }4 i
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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