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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 Y8 Q0 d1 N: @0 E7 G4 D2 J8 n  k

0 y7 g$ i- _3 ?# g- ~: XIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 }# v) D7 j2 J+ I0 |/ v) i
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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+ m0 _1 d5 R: YISSUE TWO:FIDO.......
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' ~2 |$ @- l" IIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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3 `2 N9 ?: s; f  F: p* rBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.* O  A7 q& N- Z) ^1 y* d
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ISSUE THREE:UPS1 a# p: L. y0 q2 q& ]" Y2 H

& [' a- y$ ~& {. @2 v3 zTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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6 K4 v1 P1 B8 x! w/ ELast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 w7 [7 p* e( ~8 T

8 g4 S( z# O8 N4 Y, I* }7 N7 j0 aat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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& t2 P4 ^" P* Z" ]7 T, e/ a; G" lISSUE FOUR:BMO# p  c: k3 J2 u
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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8 ~5 O4 L& s: h( lI really learn so much NEW today...................8 ~3 r' x2 F# q  W- x4 T

0 B3 b# n- N/ X3 _$ A6 G. PHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
# [0 C; p1 W6 c! Z# \- S& \! J所有UPS的良好時間規定,在這邊都不管用。
/ R5 F# U; d  y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) Z; s' ~* y4 j5 T  q5 o! n2 P剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
3 |- U3 h  C% J  }3 @  g4 A2 w也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!  [. v  K% F9 }% z( d1 f; x7 `. b& n
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* [1 v$ N- u6 @( v& ~
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
# H, C# S7 U$ B8 ^有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
8 @) z) T" m  \: k1 q( P. rDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。4 ]2 e# U) G: c: T$ [
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
1 T1 w7 K1 d  s(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。# k* q9 m: D5 I8 W1 U, C
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
0 g4 z. E/ F, k0 A. V2 s. N' _就是這邊的郵寄服務是一個nightmare
8 o; x& g9 a' v6 b; w* Q: n這件事情,應該大家都有經驗吧!1 ?/ v# r9 v) E$ D1 i
對我來說,這是在Ft. Mcmurray最不好的經驗了!
. B9 o- d! p2 V不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 A& y& {  ?- x4 X! m# K
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- J1 x( i9 l( k+ y: c所以我還是選擇天天笑的過日子好了!
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; p" Z1 q' P4 y* Y% X4 u但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% A& I# P" F4 y+ s2 ^! q
take it easy
+ f! j4 ~& }4 Tlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
9 c5 B7 U5 Q( d3 h7 H& k: Q; f: }Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
大型搬家
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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5 Y( b( `  ]! B- V  Q! P5 ~7 B以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!! K1 A# Z6 T6 |* {/ }" |

6 H6 B# P( k# i( ]4 v# M3 k" ?8 P搬场公司-成立最早的优质的上海搬场服务商
- Q! a6 u; |+ E服装批发-上海919服装批发基地/ Q+ @; A4 x0 [* B$ s7 O4 U7 o  p
张力仪-专业生产张力仪  `# G5 f" u, G' L. V
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 y- H0 _& c: m' u1 J! Z0 f  Q

1 ^( Y# {/ E. Q" E6 S7 J8 o7 s不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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