Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

6 n5 l; ]/ `0 ^+ Z' yLocation: Sherwood Park, AB
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6 l8 y' p& `% v- {Hiring Position: Order Processing & Admin Work Coordinator
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' ?& s! I% f0 zJob Types: Full-time, Permanent
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. z1 D. F4 x6 G' F8 j3 ]Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:

+ x( v' k4 Y9 ^9 rCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
$ J* g. W1 Z9 K1 o& p7 SExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
6 W& x4 j/ F1 ?5 _2 o+ l: aStrong Excel skills is required.
Could handle high pressure work and cold calls.
3 j  Y( |. I8 g1 {8 k5 \& P/ _( `Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
2 n' `! f3 T. i, X" x. tstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
, I5 }' A6 n# u, Z1 n, lOvertime may be require during Oct – Dec busy season.
/ n8 C" ]3 m: ?$ }0 NBilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive

% o$ d1 N, @" ?; C( l' [: T7 k% a0 kOrder Acknowledge by email
" {7 a3 o. }$ {. ^  U8 o/ P7 d, o6 t6 cPrint and Review Order Details according to guideline
2 s8 T8 X& }' WCheck Customer Credit limit according to guideline
0 j4 a6 B+ |( ~3 w0 I9 G& VOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
$ o* y" n' d. b% vCharge Credit Card to approve payment
Send orders to warehouse to process
$ w, P) u4 Z4 S7 G: K, ?Communicate with warehouse if there is any special request or Inventory Shortage
& M7 \* u" h/ W. X0 p: U4 V+ BFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
" d! ~) l/ W4 \0 L, [1 [, ~Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
4 O( V! f' }! w# pclosely.
( k, m: e& X. M; x' |1 RSubmit ASN and invoice on Customer Portal in Time Manner.
8 h, f( e" D7 d2 T: s. M- uSubmit weekly inventory update on assigned Portal
. q! X1 I  f: H( Z3 RCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
; Q: f" t) T  G- DCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
+ ~5 h" d) l" U5 x0 a- y6 O6 nProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

1 F6 f* y" U0 {Others Related:
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5 N0 q8 J3 N1 l. ^; |% {Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
' Z( r; S" c8 n2 lBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
$ _' |* R- C5 W# J$ Y$ a6 o0 eWork out Sales or Inventory related Reports on Monthly Basis or others as required
& p6 f' y; B# L2 M. h: VWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
+ H  H% t" a" SUpdate system with Shipping information at order level
3 b1 U) f4 e! Q* w8 X% w* s* lAssist Auditing’s request for Order Processing related procedures
! k$ l+ ~0 X2 \! H7 u# QCustomer Service and other duties as required.

Expected start date: ASAP
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. F  {4 l- {: d( u2 {Please email your resume to info@hapetoys.com, thanks!