Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

1 L* }9 S( P) m1 x+ e% L* ^) \: w; [Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

, _1 O0 M" Q% z% T3 _( l2 B2 }Job Types: Full-time, Permanent
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( ~0 G2 m# C: f/ V! q: t! PSalary: $35,000.00-$42,000.00 per year

- ~* w3 L+ m& Z6 _/ Y; T9 A* EJob description

Requirements:

Carefulness and Accuracy about data checking and data entry.
9 R; S/ T# Q: [' ~% S6 v+ wAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
3 Q6 ]) Q5 F2 [9 ~& ^3 AIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
1 W1 H! z5 ?. S0 D- K7 a! gStrong Excel skills is required.
! }+ h2 K+ @' tCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
% D5 S9 }  |5 X# B$ _' astatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
. S8 P+ u* D* |7 Z( Q. C3 @Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:

9 I( z+ H2 ?: b* _7 MOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
- _- u) F! @) V( ~3 |9 Z. gOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
+ @4 _3 d# _, h: q3 l1 JCharge Credit Card to approve payment
; ~: ]+ I5 R; H/ SSend orders to warehouse to process
; o) Q' O; {7 ~' q2 C9 a9 V3 kCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
2 D  y$ M" O( R4 j. }9 H7 tEnsuring the safe and timely pick-up and delivery of shipments.
1 W& y' {3 {! Q6 H  F- zAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
' w! e, R- s0 R6 M  K, LCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
$ E5 @* U4 t* r  `$ N; C+ w7 J6 NSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
% v" g% \, E1 z3 W6 b7 c* t  C3 \. iProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
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8 I0 m6 O! Z: n) ]) ROthers Related:

' S% U% {0 ~6 T' ?, l6 d  kRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
; a# J% h+ r: Y+ b6 l% HUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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8 ]6 S8 g+ ?/ M$ b+ y' |Please email your resume to info@hapetoys.com, thanks!