Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
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Job description

# r* R1 G8 l. hRequirements:

" r& }5 W5 T9 ^9 `Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
: W/ A. [& j: jMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
+ }8 W6 R' C, N; }, M2 QExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
: A5 p8 f0 M$ Xmanner.
" W, g2 b2 B" W$ X% Y; IIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
$ r$ |, r; q; _+ W# E* {Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
3 }4 Q" d' E. d3 A8 u& MOvertime may be require during Oct – Dec busy season.
+ j$ G, M7 o! HBilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
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9 O) L. z# ?  f" j6 X7 C1 GOrder Acknowledge by email
Print and Review Order Details according to guideline
! G# {7 ], ]& S( c0 |6 UCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
  y) i" t) H9 q0 G! VCheck order Accuracy in time manner
Charge Credit Card to approve payment
5 E- a* U6 L4 y2 eSend orders to warehouse to process
$ N! b, S' R* t. kCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
5 G  {. O% X8 D6 ^5 gEnsuring the safe and timely pick-up and delivery of shipments.
) N. m* R" j7 Y: t7 {: f- y! Y- uAddressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
) v' y7 y2 Y+ N' u  p* {& |Submit ASN and invoice on Customer Portal in Time Manner.
) ~  {2 @4 ]% DSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
; C9 h7 @" S' v( U0 G2 c& TCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
! L, G0 v5 q0 U' |7 y) E# S5 a% Lproduct in transit and missed deliveries with account representative
* m& R1 R* Q' f7 KSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
2 h7 U- x$ E: r* l3 SAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

8 D7 J. p1 ^0 e. C2 J' Z* oOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
- y; x5 j, U& x" p+ ?2 tUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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5 N6 E" c; f6 _# dExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!