Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

! G& b# D2 Y/ d' ?3 mLocation: Sherwood Park, AB

6 \8 M% H/ J- MHiring Position: Order Processing & Admin Work Coordinator

3 M, U; m5 E/ y' X! DJob Types: Full-time, Permanent

3 H' c" S% E% j0 J7 ^; _. KSalary: $35,000.00-$42,000.00 per year

Job description

' `0 h  R: h5 Z& j  h* Z+ E2 ?+ {Requirements:

) |7 _2 ]7 }! K9 V, L5 ~Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
( {/ ~2 D- _2 xmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
$ d# }+ U9 [4 T: `! f$ {  q& ~Could handle high pressure work and cold calls.
4 G, T, _& O, ~* TWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
5 x1 U% p* H- x/ w# HBilingual in Mandarin and English is required

Job Duties:
+ c8 W, `2 w6 B) w# d
Order Related – Time Sensitive

, @- V. D+ y( e. s' h' T' ZOrder Acknowledge by email
Print and Review Order Details according to guideline
! T% d$ f% ?* GCheck Customer Credit limit according to guideline
" P7 G' D& N% z& `+ I1 ]/ TOrder/Data entry Accuracy in time manner
# T4 z  p$ `  H1 ]8 F' SCheck order Accuracy in time manner
Charge Credit Card to approve payment
: x. t) g. ]; n9 S8 bSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
2 h) M+ N% T8 n* P- p% B. bFollow up and report about order status
- o4 h! \& \, p% n1 G# N& {Ensuring the safe and timely pick-up and delivery of shipments.
; g7 ?5 W, j- F' ~& j! u( I- RAddressing and resolving shipment and inventory issues independently
! U  h% r- E1 `9 N# h5 e4 f) OReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
1 i) \+ Q- f  ^Communicate with warehouse for shipment shortage
6 G9 i# U7 f6 u( B8 ?" fCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
! w) W; C2 F' {' g& c% xEDI accounts related work and others as required
" }- q  {* W! z4 x* l
Others Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
% [% g/ I' w3 u' U8 wWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 M3 H6 ^+ z# ^$ Y8 O4 b: EUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
& `* v  N2 b# c. u
Expected start date: ASAP
/ \7 x5 `' Z) B' f* n+ E
Please email your resume to info@hapetoys.com, thanks!