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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
' b2 M, R8 \3 t g( A$ ^有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:
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9 R% Q5 p5 @9 ?( ]1 N4 G# MWorking closely with marketing, sales and programmers to facilitate customer system integration.
4 A- B9 h5 A5 Z/ q# t6 S f, C- rWorking in close contact with customers and establishing relationships, providing personalized support and problem solving.
% }4 L% ?. e) a' t/ D6 QTechnical support and troubleshooting of client software implementations and customer issues or problems.
* p5 v9 a2 G1 U3 O$ TCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.4 W6 A7 Y0 z4 e+ A: i
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Requirements:
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4 i/ L5 V. Y4 W4 C2 r- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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3 n' z0 V4 a8 D+ i- Previous software support experience is an asset1 ^3 J7 [: g: z) n
4 t |6 [& ~" w! d3 X- K* g- Post-secondary education is an asset( I/ e H% l9 _, e8 M. }) S
9 B1 p' I2 Y5 t/ }! G- Intermediate knowledge of database and web-based software is recommended. |4 n+ i o8 C3 e# q2 ?) {, ?' z
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended0 \" e1 n* R, w2 V: k0 R
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