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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net8 f: d P' [; |3 Y7 f, U1 ~) V9 ]
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:5 s, U. m* c8 j6 R0 |% q
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Working closely with marketing, sales and programmers to facilitate customer system integration.3 C/ g8 |4 [5 u" r7 \. R
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.
+ ^1 I+ m) s W4 l* r3 ~Technical support and troubleshooting of client software implementations and customer issues or problems.. N5 n( P0 y$ |- J
Create and maintain tools and training documents to support client system start up as well as follow up trouble shooting./ H, y' @. h9 q8 z8 W3 v ^
0 M4 i2 Y! f3 _+ c6 q7 {) uRequirements:. _: f5 c2 y+ [3 V+ k
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- Advanced computer and technical knowledge
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5 j5 Y; k# b! e3 a' | D: v3 n& C- Ability to solve complex problems in an efficient way4 d6 z: m) ?, n* u* \& f8 X
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- Ability to communicate in an effective and constructive manner with customers or potential customers1 z% u8 T" j& _: R$ K2 r
* a2 J: r5 L6 |8 X- Previous software support experience is an asset
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- Post-secondary education is an asset9 J! ~% O S- T& x7 {( |. |2 q
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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