Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
. v* T0 I2 F5 a$ ?5 ?+ J. n; m1 k' nEmail: whg7104@whg.com

Job Details
$ M' n3 G5 s7 T: _$ b: r: EJob Description:
7 e8 c1 ~- I% xJob Responsibilities
2 R8 A  I7 e% I7 O5 {6 r$ J. c- p, y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
( Y5 w; T0 u5 i0 I; h' p# u# Y. l•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
, H9 a! H. g; Q" v  x1 `' H•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* B  y' S' r; v+ j& E) }. x+ |& u•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
3 D8 V+ C; `2 Q2 i& |' o•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
3 N) Y2 }- _# ^) D7 J- c•        Attend Cluster meetings.
$ w3 J. H. ^* A# Q0 R1 h5 t; ^& m•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
1 _. l8 c) z  Y/ W, a3 b•        Any other tasks assigned by the General Manager
, X+ ~- m# V! v
: F! ]) C) H% GRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
# O3 H; D  a& ]/ c) G* D! e6 [% T• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
. {* p6 G$ w6 B6 P. M& X5 i• Background in the development & execution of business and operating budgets;
* f7 h: J) R# j% K$ I. A6 S& q• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
9 }- ?/ h3 J3 S6 Z0 u. Z: {) D• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
7 i$ v2 m  N% q, l0 K( ~" V
1 w+ L0 `: t# pAdditional Details
Job Available: Immediately
+ P: x* s2 [' {% |! e9 [3 }- LBonus Plan: Yes
4 q6 \7 h2 [% ]  UWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
; t" l, ~. N" l. iOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
% e- Y# q/ }5 vEntry Level Position: No
0 t8 U! ?" g" H* K' ]/ }& gIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
0 {6 n1 }% @5 N  r; w& M" p1 Z
  N4 i' {* \7 u4 s