Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
5 m7 }4 d, l' A- [9 o4 QJob Description:
; v6 ]+ ?+ ^9 q9 e: q% hJob Responsibilities
3 d; w: k% T& Y: e; `•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
2 i! x6 Y. S" l& m4 h•        Oversee hotel security requirements.
2 p" \. M$ J) x% o$ S! y5 D, \' K( X•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
. c9 ?/ l4 Z, J4 ^+ y5 i$ N% U•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
, Q( v1 \, d' `" Q•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
! v' g! K; }4 T•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
- e8 F( T+ z* X4 c( J* L% }! R% g•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
1 w- \& p, @7 m/ T/ [•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
1 ^4 j; U6 e  q+ q! ]•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
4 @7 I( H2 u4 v  W: a8 D•        Any other tasks assigned by the General Manager
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  d: f0 r" Y6 q" @Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
# ?. {4 f4 ~; @• Ability to deal with all levels of management, staff and businesses in a professional manner;
5 o1 M4 F' f) D( s# K• Ability to lead and develop;
: n! o7 v, K& i4 J1 h: f- }% w• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
# I1 m- |; l. R6 z2 c• Ability to work within deadlines;
" A' ^7 L. y9 Q% ?• High level of creativity and innovation;
" ^: I. E3 V; o$ T) g: S• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

$ [4 u1 m; H1 l' c. E( U6 kAdditional Details
Job Available: Immediately
' l$ e3 |3 c- S6 @$ W7 LBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
$ Z3 L5 Q" F# J: T+ ]+ b% m: GOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
/ P# u8 S( [- D, P4 L, g' z5 UEntry Level Position: No
4 `6 \5 Z9 l: p* M% L, bIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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