Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
' \7 [- V$ U+ B& l) CEmail: whg7104@whg.com
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5 U0 h2 \7 l3 f; `Job Details
0 |2 O+ W# z3 T# fJob Description:
6 P4 o4 w$ W8 u% f. Q0 _Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
& L7 c: k9 q. I' N7 @, E- c•        Oversee hotel security requirements.
  d5 U  v7 `! T' H•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 U$ \- L- _# x•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
( S$ u  i1 F  _5 c' a•        Manage rates on a daily basis for short and long term.
4 J& Z+ ^; G( y/ d( b: `4 }: x•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
% ?4 x, s$ E+ I: ]( v•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
* G: \& a( S+ |6 l7 _•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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$ `  j8 x! V/ }1 lRequirements:
# C7 I  T& Q* q$ _7 ^( S5 e; R. K•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
& s5 A! B8 t. H, C• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
7 }) j9 z7 o5 G5 r: d3 G3 {• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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. u% K( b6 _' u9 cAdditional Details
3 F; M* F; l% Y2 [) W! c& {& vJob Available: Immediately
3 u) X/ [4 r9 d0 A. U3 e  j+ r9 ^- T& WBonus Plan: Yes
- w0 s. X9 \: E4 }  j( i8 TWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
) ~8 X' g; t- [( J3 lOther: Meals, Drycleaning, car allowance, medical, dental
; Y( ?) U% W% J' O. c  j7 oAccommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services