Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
" j1 q7 X$ \$ s* Q, hDate Posted: 7-Dec-2012
4 }. s! V0 C; j2 d4 K( z& uEmail: whg7104@whg.com

Job Details
3 g1 U- Q+ k; e5 N0 \: c) RJob Description:
: j! x5 C5 o9 }1 Q3 f; B5 x7 f. NJob Responsibilities
3 O+ H3 v( L* ]) v' {; _: V5 N8 {( B" O•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
3 O, v9 P0 R$ p* ^' C. X# G•        Oversee hotel security requirements.
9 T+ B; p, C3 N" B5 m7 r- o/ k•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
+ [: I* W' Z$ u. z•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
! Y+ R% V3 T9 H# Z: z8 W! \•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
& X6 X' k- f. P5 D1 ~0 Q, _  ~•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
. `1 p6 |' H) B* Z; ]•        Handle PMS computer problems in each department
: \, G7 D9 _1 K! x8 b$ Y•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
# C, O, Z  o( k0 ~•        Handle any issues dealing with high speed internet in guest rooms or business center
% |) S5 T' `9 [: _% p•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

7 y! G: ^2 e: u- mRequirements:
; V" I" n5 C* U, s+ z7 p8 q•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
/ M  k8 J+ T1 p6 K9 i8 Q* \• Ability to deal with all levels of management, staff and businesses in a professional manner;
2 O* I2 a# x( i& Z5 g* l0 g! c8 N- h" M: B• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
+ |# U3 \- l3 s5 u5 }• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
' x1 E4 D- \' C5 \2 ]$ [" m9 ^
, o5 ], H  V! M5 _Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
! }! @6 W4 x- X5 a/ y9 gOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
  X! @  E# G# L6 \8 |Entry Level Position: No
" |, `  B* l( G0 X8 U/ YIndustry Categories:Hotel/Resort
0 H! q3 A+ N! D- j  DPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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