Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
: O1 B4 A+ p4 I3 I4 G6 ]  t. M8 hEmail: whg7104@whg.com

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Job Description:
; u, J: `( ~3 ~# u4 w( ?, w& D3 mJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
8 J' x( I5 c) j•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
; H! w$ M2 Q* a' O5 _0 g9 T6 a5 W3 ]•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
9 C) G" R& s. K7 I/ B9 V7 }•        To communicate effectively with other Departments Heads to levels of business and type of business.
. H3 ?* R" d" \: C1 G; {6 i•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
" T8 g+ p4 ~9 F8 w•        Perform 3 month and one year evaluations and/or when needed.
4 Q: I6 S+ ^) P& i1 U•        Leading and coaching to provide exceptional guest service.
+ i/ v1 E8 f# j$ y•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
' m* V+ a  ], \5 S& J  j1 N& k3 I9 l•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
3 f" R; p$ [: F! J; a2 d3 `3 g•        Handle PMS computer problems in each department
* a. r- H+ b/ ~( V: t•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
: Y* P, Y# _. C1 t  w7 {•        Handle any issues dealing with high speed internet in guest rooms or business center
: o/ G/ U2 E& g4 ?. T/ ~•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
" Y0 z- ]; A. C5 B6 K• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
) |$ J" ]& b! {2 ?: H! |• High level of creativity and innovation;
) A$ R, G) i. X; T' N# r$ k• Proven ability to manage multi-tasked assignments;
& K; j- O5 u/ P7 ?) R1 D0 [• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
! m+ n* C, D4 Z; G/ O/ RJob Available: Immediately
Bonus Plan: Yes
: s  u' L  e3 d, C. v2 l5 zWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
; V9 g1 {7 t1 cOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
" D& S, h' e1 BManagement Position: Yes
: W9 y, _' \/ l1 YEntry Level Position: No
& o, f5 d& u3 n: GIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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