Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
# q! ^) [9 W  D5 Q9 L6 d5 IDate Posted: 7-Dec-2012
Email: whg7104@whg.com

+ n/ E5 C! {) q, S" o  lJob Details
Job Description:
( A3 L$ T( H6 d- n1 mJob Responsibilities
0 w7 M- ?2 Q4 }+ [•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
8 o) Y3 w3 k& J4 ]5 k•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
" H' k4 D0 ~0 f2 l& H•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
6 p; l0 @3 K: Q  q* r4 ^" @6 ]•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
5 y. |4 y' h4 @•        Weekly scheduling of the front desk staff.
7 }, ?5 M4 z: t0 f$ S1 g•        Manage rates on a daily basis for short and long term.
$ Y/ v% E* a! w•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
6 ^% s- C/ Y, y8 H. y0 h•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
" F/ c. |# d' |( ~•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
7 c* I+ D& d) ]2 ?•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
3 Q, [9 K" t9 S* Q) L2 K- u3 J•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
8 H# o( M; C- j/ v•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 E" d0 n; d, Z  j• Ability to deal with all levels of management, staff and businesses in a professional manner;
$ o0 \+ b/ i. j• Ability to lead and develop;
- |$ D4 v" k; s* m9 |+ [• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
4 G/ U7 ]% d6 M& c- F, @3 n5 z• High level of creativity and innovation;
8 F% z" J7 U7 @) l9 [- V• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

% _8 |: F7 f, R" C+ xAdditional Details
$ j7 N; I4 E' r& z. e. }0 AJob Available: Immediately
' B1 H/ J& ]6 I) @. Z; s' {Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
7 f/ n9 w* c2 fAccommodation: No
  m7 @  I' M; h$ nManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
6 m) |2 Y# K6 G4 uPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
2 e; z4 A8 ^4 v7 J