 鲜花( 1654)  鸡蛋( 51)
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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑 , {) T/ H8 ^2 v+ r) o: c* M
1 i) x% K: m4 F+ F- B) B4 h! i0 ?Email Psychology
( Z- y5 k; g3 jGenerally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:
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Observing the Receiver8 M. d- q* d2 m7 @7 W8 b
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Gets a lot of email.
# d2 W6 L5 N( R+ G2 f! `2 K- cMay receive compliments regularly, if they are a public figure.9 F3 I; T0 w, p
Regularly gets asked a standard set of questions and favors.1 {! D6 H5 V9 u
Does not have a lot of free time.2 p( M5 j2 |$ a% v
Does not mind helping you, if it is fast.( b4 ~: N$ J# r* \
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, B k; A& A) C! KObserving the Sender3 x) r) s# E7 L! ?
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Spends a long time crafting the ‘perfect’ (-ly long) email.% {9 Z' t. X5 C2 t4 ^4 d( X) t) b1 q
Believes that their request is original, unique, and special.
( K5 ^$ D9 `% P& ~" z y HBelieves that they are the first to ask for such favors.7 f5 x& t) |3 Q- A) n
Cannot imagine why anyone would turn them away.3 m5 k% a O/ t% w, A3 e
Desires to tell the whole story, explained from every angle, so that the listener can understand their point of view.* d# ]: M# b; e/ ^8 M7 q, @9 I
5 k& e. R4 T" x8 q9 p UWith such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.) |" A: a2 ~) E& q- G* }4 c. Q1 [7 W0 [
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