 鲜花( 1654)  鸡蛋( 51)
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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑
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Email Psychology8 i* u, M6 p3 R( S: c. w. A
Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:: J X9 p, c) _3 i# d: i
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Observing the Receiver$ _9 i6 r; i: |( N3 Q
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Gets a lot of email.
. W. Y# `+ S1 z1 Z! WMay receive compliments regularly, if they are a public figure.
; t c# b' e$ J l( @* MRegularly gets asked a standard set of questions and favors.
9 L. G4 \! L6 E. c- [7 e* x. u2 @) FDoes not have a lot of free time.
: E" |! p, X3 B3 W3 I/ _( _% m" r) ADoes not mind helping you, if it is fast.* b* T0 ^$ `2 H' k" t" \
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% ~, H( l" ~+ T) VObserving the Sender
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/ Y$ g" o/ h- ~! Z. m/ WSpends a long time crafting the ‘perfect’ (-ly long) email.
0 G$ P; j' a$ HBelieves that their request is original, unique, and special.. X5 J: W5 A ~# m- r4 H0 y
Believes that they are the first to ask for such favors.
; @% ?+ s: [( P4 q; k& @Cannot imagine why anyone would turn them away.2 U5 |8 R" s X5 ?
Desires to tell the whole story, explained from every angle, so that the listener can understand their point of view.
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With such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.
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