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[招聘信息] [华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

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发表于 2012-3-7 11:40 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre
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Job Description- T) y8 V+ U& Q9 |6 F( {# f! P
Position Title:  Receptionist/Immigrant Services Worker, A8 `  v' `+ w
Hours of Work: Part-time (21 hours per week)
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. P0 S! ~. {- C. CPosition Summary: / {7 @+ I$ [7 V: g# U2 E
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker. ) \( C' D5 M0 e8 Z8 q
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Key Responsibilities:3 ^1 P9 O7 L5 f9 ~) [
•        Answer incoming calls and route calls to appropriate person
  D" x# z; @, b. T: L•        Take and deliver messages to the staff of ASSIST- [$ L; ^* ~$ D; l, l8 l
•        Welcome clients and direct them appropriately$ D6 L7 ^. F% p6 V! z3 ?! Y5 l: |
•        Order and maintain office supplies for the front counter5 t* {  ]4 n+ G! @/ |9 I  B% m
•        Perform general clerical functions such as photocopying and faxing documents0 L* ?9 |, O# j4 U" A) n5 R
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% ~* I6 l, U1 a" U$ C3 }6 @* J' H5 h; U•        Maintain and update the information boards with upcoming events
& g- z# O7 P1 U: @•        Assist the ISP team in reminding clients to appointments of workshops or other events7 w. [% @6 ?' ?( T$ `5 n
•        Keep the reception area tidy and clean
/ Z3 o4 ?% Z' u- f0 D" ]! n' x•        Attend meeting and training to stay current on immigrant settlement matters$ x( F" F  k, O: m7 ^3 s# k
•        Maintain front counter service files
4 i9 \; G5 b2 u+ |4 U•        Perform general office duties as assigned
. z3 i6 {: t3 Y•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
! p* i1 b5 X$ M# C( Y  [" K) B•        Excellent communication (verbal and listening) on phone and in person
! b' u9 e* g6 D& {9 s•        Fluent in Mandarin and Cantonese as an asset% y& n$ G( A1 u; t+ E& c
•        Good English writing and oral communication skills
- O8 u5 \# y) m  H3 s•        Ability to work with newcomers and general clients
. r4 F9 V  E) Y5 i•        Microsoft Office operation skills- Excel, Word, Outlook
" U7 a: V0 u, H% j' n$ K•        Ability to address multi-task and set priority appropriately
" P5 {/ x/ K. x. f; {3 k, X•        Sensitive to the needs of immigrants with multicultural backgrounds( W1 \4 F6 F8 N, t
•        Ability to work effectively in a fast paced office environment1 N3 t9 r5 G3 N3 P" [  K
•        Knowledge of immigrant services
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Qualifications:# C* ~3 c- Q3 ]0 _; u
•        2-4 years of office and clerical experience - Q* T! f  J2 I, [8 n3 }! |
•        Receptionist or customer service experience in a fast paced environment; p: e. g. J& Q% S4 S& }
•        Demonstrate workplace maturity and professionalism5 p9 c/ @' Z. R
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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