[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
+ D2 A+ B+ j& LHours of Work: Part-time (21 hours per week)
9 `  k" w) ~) _/ h+ D* ~
Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

: D3 C0 L$ I* Z. T% w5 D+ m9 yKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
8 K7 m* o3 ]* |! q' u•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
# I. R0 u2 a7 _0 H•        Perform general clerical functions such as photocopying and faxing documents
( g" s2 D) P/ f- h( h- n. e. e! ^•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
/ G7 a4 {  w3 u+ Y8 s•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
% |8 R7 H2 P/ C: r" j9 J6 E! R•        Excellent communication (verbal and listening) on phone and in person
" a) C7 W& H. y  i% c•        Fluent in Mandarin and Cantonese as an asset
' a: x& L, a1 s! _$ A9 c# z•        Good English writing and oral communication skills
7 _" E4 ?( g2 w# N; D, Z( A/ y( ^; A•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
  {, n0 ?8 v# d1 ~•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
# Z6 L" `3 K3 h% j+ o% t: Z•        Knowledge of immigrant services
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1 K, G" O  q5 D5 }Qualifications:
•        2-4 years of office and clerical experience
. C* s5 q: M) i! i' n+ t5 P•        Receptionist or customer service experience in a fast paced environment
) J% T  L8 g- q•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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" _1 A2 k1 ^( o7 e7 y; ~! {4 }( kNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.