[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

$ j; Q! F& p9 Q$ f. N& ~# HPosition Summary:
! Z  H( F0 ?6 j; ^! ^Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
2 c+ Q; n2 p. }' t/ x- [1 m•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
; K& J0 e9 H7 i2 H0 s•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 h1 }4 D& I7 F+ }/ p- ~- }•        Keep the reception area tidy and clean
1 F/ D; v1 r, S3 Y2 B•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
  Q7 T4 d' B, r3 D- d- m$ G2 @2 m•        Perform general office duties as assigned
1 ^& v2 L' Y0 ]5 ^, g  _( q* I, G& Y2 \•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
9 S4 v: J  E2 [4 G5 a  C# P# Q9 r•        Excellent communication (verbal and listening) on phone and in person
* M2 G5 S( H4 K8 X( s+ _- B•        Fluent in Mandarin and Cantonese as an asset
/ h- b6 }. A& R' \' Y•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
, {" [. c, M. p; \. ~•        Microsoft Office operation skills- Excel, Word, Outlook
9 i3 [- h$ J) p! U•        Ability to address multi-task and set priority appropriately
3 W! a8 A5 s/ {: M+ @! W•        Sensitive to the needs of immigrants with multicultural backgrounds
6 |; o5 f+ V" w% W& w. A•        Ability to work effectively in a fast paced office environment
# |; I: e5 x7 `' Z•        Knowledge of immigrant services

+ p, [4 H3 [# u7 ^Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.