[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
. H9 U( H' J1 P) ], @- D% k* T/ v, \Hours of Work: Part-time (21 hours per week)
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! l' Z$ w7 ^: P9 i4 b. H. {; Y  qPosition Summary:
7 ?+ p# |3 |. |- o4 o# q" TWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
9 p4 `( n# ]2 ~8 X  n•        Answer incoming calls and route calls to appropriate person
$ X% j$ A/ G8 _1 V9 g% Y9 A; [& i•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
+ J9 M/ G5 n/ }$ v% h% B•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
5 R. t/ }6 t: x8 T: _•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
7 P' F( t7 P, Y•        Excellent communication (verbal and listening) on phone and in person
/ Y  X3 G( G3 `0 T8 n! B•        Fluent in Mandarin and Cantonese as an asset
$ m$ @$ v" B  j•        Good English writing and oral communication skills
* I  r' W( }' R3 @•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
' G0 R) C* W2 d# U" ^+ W9 ?; g•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
$ F' f2 Q8 o( l' R: q•        Knowledge of immigrant services

. s* M/ l* C3 n% {. t* |$ A% D- ZQualifications:
•        2-4 years of office and clerical experience
, B; H( I" ], \, \( P& b•        Receptionist or customer service experience in a fast paced environment
3 P' K; `/ {/ `# C6 i  Y( `•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.