[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

# N$ ~0 s' B, P+ D5 h$ o* PJob Description
/ [' H# D$ A9 P' |+ c; |1 @Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

* {6 A& f8 t9 D! g( A) J( xKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
; _4 n. h; h3 B- c; a- k/ P! I•        Welcome clients and direct them appropriately
* K* n; n% k" x7 K) G5 W9 p& M•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
) @0 }7 ^- l* b. o•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
9 S( X2 q1 e3 o; M•        Attend meeting and training to stay current on immigrant settlement matters
0 Q! r' \+ R3 C  Q; T+ l. G/ o•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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1 s  G, B3 S7 B  cKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
  _1 D( A: c: L( x* f, r: E# O•        Ability to work with newcomers and general clients
3 V6 g$ M5 j+ v+ _4 b0 b•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
/ q( [) W& s# C0 r2 Q' \  E% W- M•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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# y* Y  _3 g' rNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.