[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
, Y. O) x% K) s, O5 u9 }Position Title:  Receptionist/Immigrant Services Worker
  {6 |1 L! }1 s. X( V; OHours of Work: Part-time (21 hours per week)

Position Summary:
2 O) m1 U- b6 d3 j; Q* d% `  eWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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" i0 `( L" ~+ KKey Responsibilities:
5 F+ N# j. k. W9 U- f% r; w•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
2 F! n5 c7 [/ H•        Welcome clients and direct them appropriately
6 T# \( g' }4 K% j% A: S•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
4 I, r& s8 s9 ?* d4 l, @& y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
2 z4 L2 S0 Z- @' s; Q' ]! h•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

0 b, ?) h) w7 s5 V7 uKnowledge, Skills and Abilities Required:
, s7 }' A( c6 i* T•        Excellent communication (verbal and listening) on phone and in person
' p* P1 N# [! P. _5 ?•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
0 f& ]: C  }. [1 d. ]•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
3 H6 h0 o) b9 J9 K) X. A•        Sensitive to the needs of immigrants with multicultural backgrounds
" K* Q# V& p8 o8 r' N" e$ T•        Ability to work effectively in a fast paced office environment
# T  m$ g, s& F) }( c7 ^3 m•        Knowledge of immigrant services

Qualifications:
. K! ^: t4 }# K3 w2 ?# Y' N•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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, [, Q, A. J( W3 v9 K/ Q! Z* l3 dPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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/ {+ H9 P) g$ ~' N9 P3 v5 O* pNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.