[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
1 b! T, o" ^- k3 [* y2 M, fPosition Title:  Receptionist/Immigrant Services Worker
# T! E$ }- ^! v- T1 C* F5 DHours of Work: Part-time (21 hours per week)
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% Z- R( F$ d5 ]0 fPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
: |3 s2 e! G8 ^. M' w/ i; I- j•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
0 P5 Z" j) m. V( v•        Welcome clients and direct them appropriately
( f( \" K% ~  D$ B: c, {•        Order and maintain office supplies for the front counter
$ l. g5 R+ Z, n7 `9 y+ `+ ]•        Perform general clerical functions such as photocopying and faxing documents
5 c! F8 ?" ?0 s# q0 _•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
  \9 I( g/ f: _9 [# k! a9 S•        Maintain and update the information boards with upcoming events
0 I8 R: ~5 p* @$ g•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
5 p9 e0 p: P6 J1 d•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
& \+ {- F. ?+ m0 M•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
2 T5 y2 H  o/ r! |  k1 [) Z& v•        Excellent communication (verbal and listening) on phone and in person
$ L5 L, r$ f9 S8 o# D•        Fluent in Mandarin and Cantonese as an asset
' J- j& R6 g. l5 R. @•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
+ O- v/ k$ I2 {; y( @- X•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
/ h" z/ W. m9 V5 N& D$ P( I1 [•        Sensitive to the needs of immigrants with multicultural backgrounds
! R+ H) v- p! ]! M/ O% z; h; c•        Ability to work effectively in a fast paced office environment
9 @7 g- f- B! l8 g•        Knowledge of immigrant services
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Qualifications:
# R+ v0 D0 M* O: t•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
: Z& j* [$ a$ s' l•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.