[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

. P0 S! ~. {- C. CPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
  D" x# z; @, b. T: L•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
% ~* I6 l, U1 a" U$ C3 }6 @* J' H5 h; U•        Maintain and update the information boards with upcoming events
& g- z# O7 P1 U: @•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
/ Z3 o4 ?% Z' u- f0 D" ]! n' x•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
4 i9 \; G5 b2 u+ |4 U•        Perform general office duties as assigned
. z3 i6 {: t3 Y•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
! p* i1 b5 X$ M# C( Y  [" K) B•        Excellent communication (verbal and listening) on phone and in person
! b' u9 e* g6 D& {9 s•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
- O8 u5 \# y) m  H3 s•        Ability to work with newcomers and general clients
. r4 F9 V  E) Y5 i•        Microsoft Office operation skills- Excel, Word, Outlook
" U7 a: V0 u, H% j' n$ K•        Ability to address multi-task and set priority appropriately
" P5 {/ x/ K. x. f; {3 k, X•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.