[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
6 C! ?3 R7 U( a* _7 i1 y9 pPosition Title:  Receptionist/Immigrant Services Worker
. G4 V1 R2 |4 V) H) fHours of Work: Part-time (21 hours per week)
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7 O( T; _! A; [1 e0 s" Y. q: HPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
' G' a8 y! ]% M& X+ h4 {•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
6 F- {$ U" k# g7 q( y7 V' q/ z•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
1 K8 _4 f, c- e•        Perform general office duties as assigned
# u9 c2 C8 u# ~8 @. @7 \•        Report to ISP Program Manager
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* V8 h- P4 r- P- `  q% G6 }' rKnowledge, Skills and Abilities Required:
' b5 [8 f! m- l( {•        Excellent communication (verbal and listening) on phone and in person
- n6 N* a4 S# a. s•        Fluent in Mandarin and Cantonese as an asset
& q( u8 t5 s. p4 ^3 q7 i•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
6 d: `0 D7 A( a5 M5 `•        Microsoft Office operation skills- Excel, Word, Outlook
0 |1 ~" U& o0 J. u4 h( A•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
: s' B! x$ o; `•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
3 j& ~" C  n8 g. t) x•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

" f. B1 d2 a0 y1 @0 |# M( H1 FNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.