[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
$ w+ _4 b* a2 i$ u, y& v$ t1 w% `, rPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

. @$ C: J  \4 @' ]) y! n/ AKey Responsibilities:
) G" P' v( P+ L: Y' R•        Answer incoming calls and route calls to appropriate person
  u7 ^- A8 l# Y6 I+ b, ~5 Z•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
5 u/ W6 Q# e# f& I2 H" Q- ]•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
# z( N- f5 C  ?& t7 M3 q•        Keep the reception area tidy and clean
4 D8 b& s, j, w" }•        Attend meeting and training to stay current on immigrant settlement matters
: B6 A1 G) f# b; A•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
, s  p$ h* X6 k9 }9 n•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
: ?$ }& P4 ]' B& V•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
+ l/ q  A5 {0 v' O1 q•        Ability to work effectively in a fast paced office environment
* m; S; c2 l2 W- `. k- g# `•        Knowledge of immigrant services

* f, W( x. J5 a3 ^2 t# GQualifications:
' {" i! i1 L. \8 E  U•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.