Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

" m1 j. |2 B5 @( V1 ~Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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4 t5 O# L+ x' c4 t2 @Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
- [% s) [% J  {, u/ x7 x; ^' o" A•        Answer incoming calls and route calls to appropriate person
, [# I: e% N& X•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( ^" O1 g8 j2 @/ W8 E•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
' H8 R% ~, C- l•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
9 a' R5 g. c4 f+ S7 G•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
' v  D4 u: b2 \4 {* c2 y•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
( p4 Y9 |0 k* M9 y; S5 h•        Maintain front counter service files
•        Perform general office duties as assigned
4 r: }1 M+ f) \0 }1 j, P: ~•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
/ x. J8 c6 h( V& b- @) N% y•        Fluent in Mandarin and Cantonese as an asset
9 A5 N4 i7 j9 G% B; M•        Good English writing and oral communication skills
1 s& B$ r) |& R4 y" v2 p5 u, M. ^•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
6 E/ Q  H( B. ^, R•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
, j- M. I8 ?- B•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
$ G5 y* Z8 r+ E* Q* f6 k4 P谢谢大家。