Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

! d3 H. c- t. `% U' h  Q0 rPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
2 s" D2 m( M8 w/ {% e3 Z' l& x•        Answer incoming calls and route calls to appropriate person
2 S1 r4 ^$ G* G7 N% X# P6 L•        Take and deliver messages to the staff of ASSIST
- Z. `* `- M  ^) `+ [•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
3 H5 Q6 n' R" f% ]% O8 i) j4 S•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
& i' R$ Z3 H3 ]•        Maintain front counter service files
•        Perform general office duties as assigned
4 e3 `9 ?" p  F4 I! e" E•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
) H* H, z7 `$ a1 W% F, C•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
" {: \5 P9 K' a: j5 |7 d5 X3 Y•        Microsoft Office operation skills- Excel, Word, Outlook
$ F. g4 f- [/ i- v! ]& u; B# N•        Ability to address multi-task and set priority appropriately
: y5 V" `6 u4 A- ^8 a3 v3 {•        Sensitive to the needs of immigrants with multicultural backgrounds
! |1 n6 g/ ~9 {2 M1 N; m$ L•        Ability to work effectively in a fast paced office environment
" O. o% k4 D/ F5 ^0 h! U, U•        Knowledge of immigrant services
- D" _& x+ K& [8 U* KQualifications:
. h' y( H2 D! }7 F2 J0 v  W) |•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
: ]( o( N" M- s& T/ ]•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
% F" q. ~' b" J: I! _# k  S1 T谢谢大家。