Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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Position Title:  Receptionist/Immigrant Services Worker
. {4 ~6 Y  s3 b( e4 P# ^2 BHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

3 X2 R- W" \7 \9 r% zKey Responsibilities:
2 i  [; m3 f, I8 R+ u3 d•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 f6 ~5 m- k* `+ m  Y•        Maintain and update the information boards with upcoming events
/ X# Z  l0 X+ m( a6 [- q1 l) ^•        Assist the ISP team in reminding clients to appointments of workshops or other events
, W( s4 m3 p. r* w6 ~•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
& F) a" @' V/ k7 ~  V1 v•        Perform general office duties as assigned
•        Report to ISP Program Manager
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2 w# Y# J) I; M, ^/ ^- zKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
: K, Z0 f' ]4 G. }: X•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
$ h. T' \" g6 @1 B•        Ability to address multi-task and set priority appropriately
& K9 u1 ~7 b, F# Q. Y•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
& A- J, J( u! D& w8 j•        Knowledge of immigrant services
2 f4 u: y6 W4 v2 N6 q2 eQualifications:
7 d  I$ M, X9 R( r& Y2 j•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
% ^. w+ H5 _0 J! L* g7 [' INote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
" W+ ~) K, ~- v2 w, y3 ~9 j谢谢大家。