Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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; ]) B8 a3 V" h8 LKey Responsibilities:
! F8 ~. \* N5 K$ ^. {•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
, d, Z% c& W1 b* Q•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
8 e+ J% D2 A) `•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
/ c% ?' ]% ~1 u% _•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
, B( E! v( w- `0 Y6 b7 y5 v' ?/ R1 W•        Assist the ISP team in reminding clients to appointments of workshops or other events
- s# `8 v0 q4 y3 @, x•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
8 \( E: B. c  y•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
  I; j" m! f. |•        Good English writing and oral communication skills
/ X1 |1 |3 K8 x8 U4 S•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
1 c, T' i4 Z' {& Z2 T•        Knowledge of immigrant services
* w+ [$ E6 x2 S$ v3 z; zQualifications:
6 Q5 C0 `5 |! T  f! w2 b•        2-4 years of office and clerical experience
9 t" B: M/ b, p% y•        Receptionist or customer service experience in a fast paced environment
* L2 g! F2 p! E9 O  [6 Z! X1 `•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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- T! x+ U/ `8 x& A# A3 IPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。