Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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* S1 p3 X6 }" [8 q+ U* V  A* s1 Q3 OJob Description
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% p2 @' z( t; ~Position Title:  Receptionist/Immigrant Services Worker
) Y! s# j# O9 B( kHours of Work: Part-time (10 hours per week)

; n) n3 q$ {: J5 k& A& LPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) _' d5 y1 G) Z) cKey Responsibilities:
: V0 L6 _& K& Y•        Answer incoming calls and route calls to appropriate person
2 [$ h2 R4 Z) s' T! C•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
9 e: n/ W/ J2 t2 q" Q* x5 U- O•        Assist the ISP team in reminding clients to appointments of workshops or other events
) ^6 C" _5 H/ [; c" G•        Keep the reception area tidy and clean
  k" q, B& }6 R•        Attend meeting and training to stay current on immigrant settlement matters
; G" J4 R  O" @) X$ o0 K- z•        Maintain front counter service files
/ P( |  z+ p$ U& m* X- f•        Perform general office duties as assigned
! e: P$ `$ e7 S6 i* z•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
" u. i, W+ r2 @•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
2 _* ^) B' C- G•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
/ @7 b$ ~" F0 q9 k3 c0 G•        Ability to work effectively in a fast paced office environment
9 O6 E6 E, D; b5 M  C•        Knowledge of immigrant services
Qualifications:
& n8 T5 \: i! z. P% G: c$ D3 K•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
4 k9 o. P4 M$ @•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。