Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
) ^9 S2 ]7 {4 D; T9 B) b! I+ Y( h
Job Description
! ^& B! L/ p- C+ V# k! v; R
Position Title:  Receptionist/Immigrant Services Worker
8 U9 ~2 t0 ]- X! l0 HHours of Work: Part-time (10 hours per week)
* W. p* a/ O) P+ c8 Z9 w3 A, Q8 Y" R
Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
$ l. Q: J0 u/ H9 S3 ~•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
) L/ G$ C8 O9 R8 I( F8 Y! ~( U! N3 U1 N•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
, b& B4 Q* w0 @4 ~+ }•        Maintain and update the information boards with upcoming events
2 z7 p2 A* Y( a•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
( O8 i, \! ?* t. c•        Attend meeting and training to stay current on immigrant settlement matters
0 R) e( z2 f1 m; `0 p•        Maintain front counter service files
7 p1 p  G/ I6 ?0 U1 y- k•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
( k  }8 @, e% D# V$ n) X: o( A& ]•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
0 _1 y7 P8 ]7 _2 Z* R6 a9 G! |1 E•        Sensitive to the needs of immigrants with multicultural backgrounds
4 z6 p  S5 g: a! d; d0 M# I" u" A•        Ability to work effectively in a fast paced office environment
/ E" p; c. c' l* ~8 h" I) B•        Knowledge of immigrant services
Qualifications:
; M: ^4 g: q* L4 g+ X3 l6 V•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
7 C& V/ I7 S# ^( q! n4 L) O+ K•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

2 Z+ _* d# d1 E6 m7 a
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
8 Z2 @9 [/ Y  E5 f. v* J" m) y谢谢大家。