Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
- J! S& b2 b8 C, h  |immediate career opportunity for the following position at its Edmonton branch.
4 I/ ]. I; q: M9 U; F8 o6 BRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
7 r4 s( V; T+ f( v/ H6 Operson and over the telephone while supporting the sales team by building and maintaining
; l0 p3 k" s3 V0 l$ W3 ^relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
* h( i: {) l7 p3 {( ~· Verify pricing and availability of product;
* o$ d3 O- P/ V' J" z- l* Z· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
$ E4 }( i) ]' A( k· Investigate and troubleshoot customer service issues;
, V! E' ~' w: C. o) I· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
& l& \. k: V; B/ y0 f· Forward customer leads to appropriate sales personnel;
8 J! }; X( ^5 |. R4 k9 a8 a( G; m· Actively participate in semi-annual physical inventory count;
0 o( p3 Z0 v2 Q% w# V) G5 KQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
; W( ^, w% o% P$ F8 K5 U! S9 ilasting relationships with customers;
, F3 g: G+ _$ e" X8 V2 \· 3-5 years experience in a similar role;
1 q8 T6 i% M7 J( F; l· Exceptional verbal and written communication skills;
! q4 e+ M7 N$ r8 }# H· Strong problem identification and resolution skills;
4 @0 h" A, U6 h4 V" o7 l5 X6 h· Computer literate; knowledge of Oracle 12i database (an asset);
. q. x  H- |5 m) \· Excellent organizational skills;
+ l6 k, O* y0 N4 T5 J4 ^8 m' T; g% R· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
+ Q' [  A! X0 \( q· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
9 Q" ^1 H+ a) `  |: ]+ w2 d  b· Stimulating work environment.
7 r5 C* K& U7 t+ l! d3 Q, kTO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
7 ~3 g) e6 E, n3 `3 x9 S$ `" ^; PWeb: www.kaycan.com.