Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
+ ~7 F  p, i# Limmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
6 ^, |+ y$ ^0 ]8 v2 ^person and over the telephone while supporting the sales team by building and maintaining
: b1 |2 L5 @  Q+ Z6 L! irelationships with existing customers. Integrity, vision, professionalism and the passion to meet
, L. l; u) H+ u/ T0 bclient demands are key components of this position.
+ P2 ^% U, {' }+ Q2 c  U1 O) b3 W9 dResponsibilities:
) a- {9 s. e: o; j8 k3 T) n· Respond to customer inquiries through inbound calls and busy walk-in traffic;
' x5 _# G' y4 n$ O& [· Verify pricing and availability of product;
' a2 G% @" M7 l' b* {+ k+ E6 I1 R' c· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
# J9 H! ~8 O4 f· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
; P0 ^+ k9 I5 ^* y' |2 `  S' }· Maintain customer data and update changes to existing accounts in the corporate
" O' y0 ?& \3 c5 j4 H; vdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
3 k, ]/ ^4 H( y% B0 mQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
) m* }4 q- D) E" C* plasting relationships with customers;
* Z5 a7 |4 M& r8 ^" e2 v· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
. Z; I: c! n6 g· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
2 c( O5 A. e$ P" X. u· Excellent organizational skills;
1 _; a( Z  ?$ J· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
, u1 h* c. [- S8 G9 X2 f1 s# y· Excellent training programs;
1 ]; ?% @* r! F  M  R# T· Opportunity for advancement;
; y7 g6 u: L& w& }% x* _8 F, R9 @· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
0 G1 t8 P' ?1 U· Stimulating work environment.
TO APPLY:
# {$ L1 z' y( g+ C9 }Kaycan Ltd.
c/o Human Resources
6 U- q7 [2 ~  l- d4 [4 p- U% ^Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.