Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
" R6 E0 I7 Y5 `The Customer Service Representative is responsible for responding to client inquiries both in
4 P9 O6 h* G8 ?4 M+ ?; Gperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
- D0 ]# ?# P4 {+ I; s% [  d: c: uclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
& @0 E; a$ m# H2 Z* `0 Q& ]· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
3 {- R0 v0 l4 i· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
* D8 @2 Z# _+ |· 3-5 years experience in a similar role;
8 f* K* W% \/ ?· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
0 F# Q8 j! h2 r+ i' u* U1 m. J· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
/ U4 j# j6 o! B. Z, s' R/ @· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
- l+ C* I% M" l1 w7 c6 v· Stimulating work environment.
1 T: I7 A+ U" W1 X* _TO APPLY:
Kaycan Ltd.
8 {. W- |- L" ]7 f8 Xc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
8 c6 V7 j# b7 {, dWeb: www.kaycan.com.