Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
2 ~8 t2 g& x6 A/ l3 o, f* w/ kperson and over the telephone while supporting the sales team by building and maintaining
# J) M: o. w* ]/ A6 Zrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
( l7 R+ o% ?9 Zclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
, I7 A+ ]+ p) E, f+ Z· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
' D- ^0 z! T- j' B8 r5 l- S· Forward customer leads to appropriate sales personnel;
; z7 e. D4 j2 M$ p· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
% ~/ l2 Y: z* J& ^9 W/ s- n/ a· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
& G9 |7 U* W& v2 G1 j/ `9 v" }0 x· Exceptional verbal and written communication skills;
5 E5 Y- f' g6 }% m8 x3 P. E· Strong problem identification and resolution skills;
! Y! `0 o: ?0 V$ F& A4 R! }# Y· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
5 r0 G2 g. P- E6 T4 ?3 y! xWe offer:
' R( X# Q7 v9 j! n( v· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
" t* \6 X; E5 m+ |* C5 J1 z· Stimulating work environment.
TO APPLY:
2 n5 {9 p  L& j& V" A4 C: P: PKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
! j0 T1 R$ [6 X! V4 J, B6 o! [Web: www.kaycan.com.