Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
3 j7 x3 B. S. p/ u% m8 B( _' a5 l7 cThe Customer Service Representative is responsible for responding to client inquiries both in
$ V* }' w" Q6 u9 Hperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
: \" r& ]" u- Pclient demands are key components of this position.
+ o2 `9 l: Q3 }8 g+ NResponsibilities:
! m( u, m2 [+ u4 I· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
5 G" P4 h" Q+ E7 P) b3 p5 B· Supply and inform clients of pricing, credit terms as well as entering orders in system;
6 G  i8 Y2 z. D+ w- z, g& O· Prepare and process invoices in accordance with standard procedure;
+ `& ^4 \; C/ V! ?* H1 r/ }· Collect payments for cash account orders;
6 L0 r+ _- R# S8 ]& Z/ @· Investigate and troubleshoot customer service issues;
* Y: k5 q! @  Q9 u  S· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
2 e$ }- x: j& w& D' H5 L/ l2 B· Address client inquiries regarding status of orders, payment, refunds, etc;
& _3 _2 ~6 i# o+ X% Y$ d+ a· Forward customer leads to appropriate sales personnel;
9 L$ V2 d5 p/ }0 {3 g4 w· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
- D# `! L" n1 p6 @5 xlasting relationships with customers;
7 u3 j3 [8 b3 {2 c1 {2 Z· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
2 Y% }. g) A3 @+ \. o· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
  O4 g) R0 ~" L1 i+ K$ cWe offer:
5 `; U- M$ a& o3 C# L8 O· Competitive salary packages;
: v, V0 w3 X: ]/ e; Q5 `! w4 d· Excellent training programs;
· Opportunity for advancement;
' k1 U2 V  _* g8 R  k· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
9 A" [1 o% V% G  o) V, P  T* k· Stimulating work environment.
TO APPLY:
$ l! j5 N3 e' \) @* wKaycan Ltd.
0 u' t. A+ b" ^$ H3 {c/o Human Resources
Fax: 514-694-2674
$ a9 y$ p" b& UEmail; careers@kaycan.com
) ]' S5 B6 z+ E3 O+ v. PWeb: www.kaycan.com.