Customer Service Representative (CSR)

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Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
* ]( Y9 d* `' d6 q6 n% Qimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
' C$ n' F, C$ Y6 U6 s2 l9 U0 xrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
) I' L# O6 @" F/ @) l2 @9 bResponsibilities:
" L4 H7 y  X( _; ~1 F/ V4 y! o· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
7 }6 J1 U2 Q3 J# `· Supply and inform clients of pricing, credit terms as well as entering orders in system;
, e1 `7 i8 u; w- G· Prepare and process invoices in accordance with standard procedure;
% k7 u/ `  }/ ^7 _· Collect payments for cash account orders;
0 t8 {& `# T, y* }  U, @· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
/ C9 x, W3 `4 C: |database;
9 b7 u9 e" ]% @4 ^· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
- N" }) B8 ~# J· Actively participate in semi-annual physical inventory count;
0 X+ |1 H* ^0 CQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
% P% O! i9 d% I' `& N· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
) {3 u# \7 x6 g7 o+ X8 O· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
; U2 d& w* i) }" _# X3 M4 Q  CWe offer:
· Competitive salary packages;
" z+ }+ ~/ r) {5 U/ L+ H· Excellent training programs;
· Opportunity for advancement;
6 X- L, p2 N6 I6 k2 M3 c  }5 m· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
) d+ n, ]% ?3 {+ G· Stimulating work environment.
6 ~; ?0 s- _' x! t! F  Z0 U" i- H2 ?TO APPLY:
6 D! N3 x6 ?3 Y$ O, d" u- y) LKaycan Ltd.
c/o Human Resources
! Z# X" s9 ]- q. j& \- W' t4 pFax: 514-694-2674
) ^+ [/ p9 C  w" I9 CEmail; careers@kaycan.com
Web: www.kaycan.com.