Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

3 J/ _' F; c9 X* m9 n" f0 r+ V3 _This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
& d5 x2 ^! t* a# t2 m% f
; ~/ A) b6 z; }& d" N6 lJob Responsibilities:

2 R* u* B% u/ ~( d! w' JReception:
$ |8 Y2 _$ I/ J! L+ d) z•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

- n' a( j2 R' e0 h2 u6 b- a  Y/ QAdministration:
•        Schedule client appointments and counsellor workloads
1 \% p4 r7 W( L1 e+ `•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
8 u4 J& H4 r$ l5 G•        Update and maintain databases
. V' f6 x' T% Y: f9 [•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
9 Y# ~& Y7 E' G•        Write and revise business correspondence and forms
, ~! y( U( D/ y: w! _•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
7 U9 b2 j5 q9 z8 N- S: D1 b, ]•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
; E" x6 J  |" q" @! Z2 w5 c
Qualifications:

4 R3 n1 l& x2 Q! W/ R& E4 ?•        Minimum two years experience in areas related to office reception and office procedure
4 R" j) |  d, F  o, |/ g•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
3 h) b. {: X8 U1 O•        Detail orientated and ensure accuracy in work
$ X" l# N6 h8 n# T, a* Q( l" h* Y•        Able to interact positively with a diverse population
•        Strong customer service skills
, C! ]1 D+ M5 N•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
4 U  n3 p: X7 `% e* x- i* x/ Y; U& R
How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
  o8 K4 Y+ I+ w1 WFax: 780-425-7467
9 Y$ ^2 J9 {% x$ fApplication deadline: October 22, 2010