Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

4 V/ Y/ U' _9 v: ?; Y5 m& M" J* {This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

8 q; Y3 q, J& s7 x( \8 |- B; i( }Job Responsibilities:

$ t( a+ h8 ?. \- a( {2 u, P" bReception:
5 b5 C0 }, J6 P/ Z, {& A•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
1 b) ~& v7 N: Z5 n8 }•        Schedule client appointments and counsellor workloads
" M) M2 U% |( D. L•        File and organize paperwork and files related to client visits
( L& A! G$ h( ?, V4 j8 ^2 \9 Y•        Input and manage high volume of data
9 P" x7 E, z( s) j9 A4 J: H•        Update and maintain databases
* Y( l3 g8 O. b4 v9 A6 `•        Generate monthly reports and statistics
* K. S; k7 b, C- x8 S1 s- r•        Organize and directly support group materials and documentation
8 b6 I& [/ i! r  Q•        Process payments and complete weekly deposits
+ {3 z# x, y9 p7 o. k•        Write and revise business correspondence and forms
: W  m5 h  `4 Z; ]0 B  h' V8 f8 a•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
9 j' \# v5 C- a•        Thorough knowledge of services and programs offered by the Counselling Centre
; I5 J) t: A/ I- S9 n, y•        Ability to handle inquiries about programs and services to other community agencies and to clients
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4 }0 F! h, Q, ?# lQualifications:
7 L: }1 [) J* V/ W
9 u, n0 T- k4 _5 P: f* C•        Minimum two years experience in areas related to office reception and office procedure
7 q3 [( Z  N. M7 w. L. Y•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
0 _- g# I! c: h+ L& }  H! @•        Able to interact positively with a diverse population
$ m1 |8 i8 v! M& \* {: n6 Y) a•        Strong customer service skills
•        Strong organizational skills and abilities
" U4 |, Y. k# X' q. n. J& e•        Knowledge of HOMES database an asset
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9 S. E! S1 T3 a" v; V4 a1 dHow to apply:
Please submit all resumes to the Recruitment Coordinator:
! F  _; u6 q2 L. @) Y4 |1 U3 _Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010