Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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" k5 C0 q) M# I" O. l% [4 |This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
- }: Y  e2 v% c' j% }* H& E•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ x2 M6 z  B; }$ I. H' G•        Answer multi line telephone system
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& q4 R) w6 |5 h% j) j) L5 P; FAdministration:
. p: G  P: O- @6 F& ~•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
7 ^! L6 v5 G! d! [5 v8 [•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
3 n# G: W0 U! S, [% r& O•        Process payments and complete weekly deposits
) ^9 i  N2 r- j  K; U•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
) Z7 h! l! Q( {: I•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
2 B6 \" U. l( {! h•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
+ }0 e2 G$ d% P0 x+ f5 T•        Strong customer service skills
8 f$ h5 q+ R" [" g: S9 {•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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; d) w* T' W; @& m- p1 k2 m$ a  NHow to apply:
6 k' B6 ~0 ~6 n  W2 ePlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
" A7 Y0 P* o4 v; s) F5 PFax: 780-425-7467
Application deadline: October 22, 2010