Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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# W7 H$ s: E3 p1 LThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

* \8 Y3 W0 R4 Z/ N2 DReception:
9 L' j. U: z0 Y& _( O  O•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
' U7 [- {0 A" C# \8 N& E5 H•        Answer multi line telephone system
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+ H1 ~$ s6 P# `Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
5 b: s" C9 o1 h# v8 I•        Update and maintain databases
! n6 c, l$ e3 r! {, g•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
: W3 L  W8 v" D# ?0 ^& F•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
  a& O+ e! e2 ~' [•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
5 A" p9 M# [1 a•        Detail orientated and ensure accuracy in work
5 ^0 W2 t0 G& r% l. Z8 V! h•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
9 j# o' X6 n1 J! v" W; [•        Knowledge of HOMES database an asset
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7 |  |3 k. C6 |/ T2 sHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010