Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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* s3 e6 b# `/ @$ y' S, A# k0 XThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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+ m; d) `% I* M8 a# ]: U4 @Job Responsibilities:

% V+ ~# P& K6 x" R' q$ KReception:
* o/ M/ T* \7 m8 v•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ r6 q1 i- ]4 o- U7 b6 Z8 \•        Answer multi line telephone system

, L5 G1 t3 d/ B7 Q7 M# y2 eAdministration:
•        Schedule client appointments and counsellor workloads
" H: @; `  h6 W& v$ p  ]  m' J•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
. Q/ i+ ]/ `' [: Q( V& c•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
1 G: L+ i, Z+ _- w' }* N: {/ }3 A•        Process payments and complete weekly deposits
+ P- t0 I1 U4 T& C- q9 B6 ]. B7 `•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
" ?/ [! l, Y7 G2 e3 a•        Ability to handle inquiries about programs and services to other community agencies and to clients
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' {& o: b" _2 a/ H) S1 mQualifications:

6 }0 P& O0 h  n* B•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
1 O& o9 _! I# H) Q: J•        Detail orientated and ensure accuracy in work
) N  Y$ P" V& A•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
$ t3 H3 H+ z5 f5 M+ j  v•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010