Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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0 J' w3 ]/ u7 }7 CJob Responsibilities:

Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
% J3 D+ H2 ~; x  @; c  S•        Answer multi line telephone system
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. x$ O5 s& l0 V, n% ~" t& QAdministration:
•        Schedule client appointments and counsellor workloads
; M6 Z. c* c% j- w; \1 q  W•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
+ [$ q+ R: C5 j: o, w2 Z3 {# F•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
* Z( Z  ]- F+ r: b•        Thorough knowledge of services and programs offered by the Counselling Centre
# G; O* X7 C7 p% T•        Ability to handle inquiries about programs and services to other community agencies and to clients

' ^& c% ~* H4 ^Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
# ^9 ~, ~( V! u•        Proven experience and proficiency in Microsoft Office including ACCESS
0 k4 D+ r( M8 \6 A•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
8 Q+ K8 J7 C& c2 Z" `•        Strong organizational skills and abilities
/ U& S: h0 J$ D! \' X7 Q  m4 V•        Knowledge of HOMES database an asset
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( L) p8 x+ M+ g: |How to apply:
Please submit all resumes to the Recruitment Coordinator:
  J9 \3 O! ]6 }. q1 _  B" c6 p/ L/ o5 TEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
0 k. j& o* h. Z! U2 V6 }/ T5 C7 o% v! qApplication deadline: October 22, 2010