Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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* |* N2 q; P* [  T- a/ uThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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) w1 y% \5 A* g/ s( g1 JReception:
, R% c% E4 W1 s7 n4 a•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ o* k& V. [$ p6 b•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
( j' I+ d# e- S) g$ _•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
. x+ w! H2 V' z& W8 w2 u" ]•        Process payments and complete weekly deposits
9 F5 a, l* ^# f+ ^# C/ C2 f•        Write and revise business correspondence and forms
% v& L% m- h& p* t8 ^! a•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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7 F' {: k" ?8 C6 g' Y/ }Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
+ {2 C$ T1 @! I2 W& v- G/ _•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
; @' K# P" D+ \+ W8 E; I•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
: H0 V: q3 c  U( f! Y•        Strong organizational skills and abilities
9 v5 B# Q- G5 k& U' k•        Knowledge of HOMES database an asset
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& Z9 _% B8 [# @# z8 P0 `How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
4 B; _- Y' y9 J# |) R+ z3 XApplication deadline: October 22, 2010