ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

! O; C# q# [! e/ @! C6 c6 T* |3 ~Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
8 h' A) p; V' z* w# ]Hours of Work: Part-time: 21 hours per week
& U+ F4 N* B9 C4 R3 B) I5 }  }Closing Date: October 5, 2010

% E6 Y! {- i" H! gJob Description
3 K7 X: A# I, Z" n3 |6 n$ w-Answer multi-line phone calls professionally, politely and directing the calls correctly.
, H& V- C0 Z; a0 G0 o# l0 r# i-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
  o) z0 o$ n" [! Q4 w-Reports to the program manager and provides clerical support to all members of the ISP team
-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
-Train and supervise volunteers at front counter or reception

Qualifications:
6 Y# a& m- m. T% ]( c( v5 @' z9 W-High school diploma or above, two years or more related work experience
-Exceptional customer service skills, ability to handle multi-task requirement
-Works well under pressure, ability to work well independently as well as in a team
-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
" }! ]" Y/ x2 M9 x4 Q- j6 a! c-Requires police security check at the expense of employee and child welfare check
( U  x( [; A- n, G, r" v
  x$ N/ v- t; ?4 o2 ~Detailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.