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Customer Help Representative - Edmonton – ADV1474- H, u- I, ?0 V% F1 U
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About TELUS/ }! ~! h9 ~9 h/ x3 |+ m) e
. e$ N% n& k- f1 b1 i$ wTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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) v0 q8 @& i* k3 \Key Responsibilities:4 R) U( H1 o# t/ U
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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3 b" ^, c8 N; l: I1 qYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. ! X6 N* p% s" K. v o. o
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" W4 ~) Y0 u% c) C* H4 P In this position, you will:
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9 g9 p5 G. j, j- v3 VProvide service to TELUS customers.' N! d+ e3 W7 j0 v; E
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
0 |9 ?% y9 O6 VHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.9 x; z4 E: l+ r9 K% Q
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9 ~+ {8 Z# |7 f1 O" p. l/ g) s) A" ZYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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# B5 P! u. n) V1 q& L3 T0 e1 \4 }1 V6 aQualifications $ r' J1 s( E/ s9 R
Required Knowledge:5 U, c5 }- ]0 N. k
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Technical knowledge of data/IP products and services.
5 x' R. h2 A( Y. }# d* ]Technical knowledge of voice products and services is an asset.
; F0 I2 c% [4 K# i3 r, C5 l4 LTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
5 v R3 \; g" c6 OFamiliarity with trouble reporting systems is an asset.
, y8 t+ v$ _+ F* lSuccessful experience in a customer service environment.
2 h$ k9 U4 B3 H9 z- [8 N- ?" UWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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( R8 Y* F4 Q M' u" o. x" f* oRequired Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
4 Y. b# W; Q+ m2 ^" f) UStrong problem-solving and trouble-shooting skills.: F8 j0 Y' m3 Z
Ability to work independently with minimal supervision.! [( N+ X, ]8 J$ Z& C$ X! O& |3 h
Must maintain a high degree of accuracy and attention to detail.
; d: J# T" D& |5 K D( ^+ Q+ TAbility to effectively compile and analyze data and make sound recommendations.1 ]& ~- t+ g1 g; t
An aptitude for recognizing and creating sales leads is an asset.8 Z @. @1 d& u. s9 a, P/ h- n
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3 V. K( A8 D4 X Additional Requirements: # K; u# h1 y1 K
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Reliability and regular attendance is essential.
- u2 p; B+ h% u9 s7 bMust be able to work in a measured and monitored environment.' ?+ b$ v7 K2 n i8 S2 W
Ability to work efficiently in an environment with limited ability to move about.
* z9 L8 p g% b0 m8 c* U; @Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).6 @- H5 g" k* U' J9 s9 J6 z: r
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.& C5 ~3 c1 j- [
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5 A2 V- J; ]4 ] U$ I$ h0 ]" p TELUS Values in Action$ ^) y; G5 K7 T0 y% R
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: @; J9 d5 {8 H1 M, `TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;3 O- ~0 a4 A) Y. ]8 P
+ z: F' Q3 W, R; D' s: mWe embrace change and initiate opportunity
! s; A* k; G7 Y8 j' I& ~% kWe have a passion for growth5 T& M+ ^% t" C; z1 G7 \
We believe in spirited teamwork
9 k+ ` e1 A! DWe have the courage to innovate% |8 J/ V" W# E/ x( U% l. n0 p
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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