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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
- y  H& R+ s1 [8 v, Y, R6 ^9 k! z1 Temporary Position (Approximately 11 Months)
  F1 n6 A5 l# \7 F5 k" XCSU Local 52
3 E4 z) k7 a8 B& e1 \0 ?, Q  CCorporate Services - Customer Support
Work Location: 12th Floor Century Place



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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

0 K; E0 c3 d! R+ Z) S9 P· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

! Z& D) n+ o0 s· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

  V; i  u: M1 }! R- r2 s· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

$ d! z% h0 f9 b( ^2 D3 ^2 ]· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

: G7 d' x2 n/ }9 s/ X· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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# B. c2 |) \+ s- `% e; ?· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

: f. _5 n2 {7 c  ^+ h5 q* j· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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% l' T, V! V- R' t# A" R· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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# U; W0 E" D& `% t% x. D5 [$ v33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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9 r7 x) S' {) K; ?1 WApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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