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Desktop Support Team Leader
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! N) ~* O5 F1 `$ e- CJob Requisition Number: 90440
9 W! S& q( b8 t5 L6 F9 t8 F1 Temporary Position (Approximately 11 Months)
/ J' D7 E4 p# W) p- Q. @, SCSU Local 52
Corporate Services - Customer Support
2 f& q% [: ]& R$ ^' T3 O( w6 LWork Location: 12th Floor Century Place


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6 o) ~: d. }& P# }FUNCTIONS:

1 s7 m, E  \1 E4 D+ t8 {The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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! @( I2 J. B+ d7 {) Z4 ^( c· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
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& ]9 v, E6 Y1 h· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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" N# [& V8 G( w7 a! j" V; E· Performing quality assurance for work performed, in response to customer requests.
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2 z2 i$ E( @3 C/ H· Researching, planning, producing and presenting technical recommendations by formal reports.
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- }& x1 [) [2 p, Z7 T3 o· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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+ d2 w0 B) U' |3 wJOB REQUIREMENTS:
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  b7 [, R- ]7 D& ]· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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- b  @( g1 |4 Z' f3 \· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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1 J# o  ~! ~( }: o- u  ]. J· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

$ t/ ~4 b$ E. S# D9 m0 M· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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) Y# f+ ]% z( g* a* f33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



+ X4 V( [7 ?5 Y1 o4 q8 Q& a7 X& R, eGENERAL:

; q9 Y2 n* G  H6 F( t1 ?Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
; ]# T& Y# m9 u9 i, |& h4 mClosing Date: 十一月 07, 2005
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- R- @/ K) C3 b2 a" YApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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