有空Look Look-IT-01

caame

Desktop Support Team Leader
Systems Analyst III
- F+ M9 |' Z# {, MJob Requisition Number: 90440
. c  Z. {+ L: D7 U9 l1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
# Q: e$ M+ y- {4 @! F  y/ `
( N0 K4 u6 w7 }! D2 C
. v- \3 f5 ]6 K2 @6 p
0 S$ S' S, P! Y$ @FUNCTIONS:
0 @8 {* ^/ E% x3 |2 O3 f1 E
  z/ X% W1 H. O# zThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.
/ H4 p7 ]( @3 W
( m1 r4 A' ~' D# }/ f# v· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.
+ M. X* x# S5 p
· Researching, planning, producing and presenting technical recommendations by formal reports.

% w/ w  M' F( r5 S5 L$ Z) F9 A/ w· Establishing standards, procedures and documentation for the Desktop Support area.
  D2 r  ~& {7 \3 L7 B/ w/ u$ b
2 Y% x/ K2 }7 `3 g# k" v· Maintaining a strong team atmosphere, while ensuring proper communication exists.
& n( u, a5 T2 p7 r2 C3 ]) p
' k2 E& a" }9 M

$ d: k0 f- W# K1 h# JJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
  f1 q4 j  o% [. f
· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

) E. L# z5 G$ L. C· Demonstrated expertise in streamlining of processes to improve operational efficiency.

% d; y; a) `  N2 I' @9 }1 A· Strong technical, communication skills (both verbal and written) are required.
' P! o! H2 H' T1 N
· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
& W) f8 O/ X, Q5 ]( d
1 L! ]: q+ m* \- x6 Z, |

$ C: n5 \- e" Z/ g- ]1 N8 D0 IHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
) T: g+ ~) q! w
0 y* I- \( i9 Q2 H8 \
2 i, j$ g, q/ H7 r7 R- L. f" @3 L
2 U- y( D1 c, P" x$ D# i0 g' JSALARY RANGE:
$ V7 G6 S" U5 c1 [( [
# D" {2 B" h# S21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

( O4 m+ O# e% s, K

0 f* k/ I8 m: ^1 UGENERAL:
" s' d4 v6 X0 a, \' h7 a
Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
/ s  W9 P: d. h& J7 o
The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
0 |" _/ |0 X3 ]! ], q0 `+ r% {* e

7 Y: m- \% y$ ~! ]Opening Date: 十月 27, 2005
! f+ ^4 |  ^0 A/ z. }Closing Date: 十一月 07, 2005

. x1 u5 R4 N6 ]# {* F
$ }( A' B( ^& ]5 Y( \Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

恭喜发财

ding yi xia

aasoft

upupup!