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Desktop Support Team Leader
7 O6 M$ r% Z0 w4 FSystems Analyst III
5 l1 u$ |, F: Y9 x+ I& D( sJob Requisition Number: 90440
0 {/ j* |& p7 j/ z% q( E1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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9 s8 t  \0 _) O+ F$ g( A$ `FUNCTIONS:

. X; e6 I; |- x& J$ t" `The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

, v* ]; }- l4 Q0 c; a$ [· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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! i  V  R( h, t! u; V; @· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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& t* T6 }5 m: V' S3 U2 fJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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9 f  [1 [% `. Y8 c· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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$ E5 U: }6 n& U( G' U4 ^7 O& d6 pHOURS OF WORK:

0 \9 \$ A. r* m33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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" s6 h. E* z6 X21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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4 P) t. |0 ^  s/ k5 R% k/ ^% ^+ hGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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2 w7 u1 U/ \$ x# FOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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