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Desktop Support Team Leader
9 q; k6 c. B1 I$ j4 X) ^9 j) kSystems Analyst III
. Z. j3 W; Y# gJob Requisition Number: 90440
3 n6 o4 b& p+ S. b, `1 Temporary Position (Approximately 11 Months)
8 {" z8 K* T1 ]2 yCSU Local 52
% `/ i& b" i6 S( n  T8 BCorporate Services - Customer Support
Work Location: 12th Floor Century Place


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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

# m; I' |- X) v4 [: S7 l3 ^$ i* b· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

# A2 i: s0 N9 E· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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  O8 o% V% k! t$ y· Establishing standards, procedures and documentation for the Desktop Support area.

/ I# r. G& z- q% V% I2 y· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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, Z: e9 z+ }) NJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

" e1 I$ Z8 x! @· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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5 t( T; W. |. k2 n· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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4 Z( `/ x# l3 }. }1 ?& s" ZHOURS OF WORK:

) ~* J* I) P1 d! ~  g& s33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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! d6 L( r7 U3 C( g; J3 ~SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

0 v8 @7 m4 A9 k, z8 g/ {8 n0 s7 LCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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0 f) @6 k( E+ i  ?The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


+ m. F' R2 N2 x" N  fOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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