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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
% D$ e1 L! ]7 g: I8 i! q5 a# XCorporate Services - Customer Support
8 c( a" o# T5 u# ], ~1 gWork Location: 12th Floor Century Place
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FUNCTIONS:

/ a- k0 u1 p2 e' bThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

- o. q) m. J0 j7 {0 B- p' S· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

; g" i* W. k* ]- A· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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' E2 _0 o! B# D# y· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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  x2 _" G6 K9 M# k( G+ |· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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* g6 |. w: {( q5 s$ p6 u· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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5 K2 q) M5 Z! h· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

& O& c/ v7 t+ b" m* w0 y- }· Strong technical, communication skills (both verbal and written) are required.
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) l4 E7 F7 e, f4 A$ \· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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4 {% u, `3 W$ E& |1 O· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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0 ?. m9 m8 [- ^* nHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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3 V) k% l$ W' J2 d$ W, VSALARY RANGE:

3 ?: Y1 O3 L, Y* {$ \. q0 P21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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& x5 I5 S6 a2 M4 p- p( _GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

2 u; D3 g& e1 b3 F4 p5 z4 X" kThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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8 {/ l! G6 J! ]! G$ I  Y; _3 lOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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