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Desktop Support Team Leader
2 [! q1 _4 Z8 WSystems Analyst III
5 s2 n' l1 T( p  V* _- a! ~8 sJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
! `! a% G$ p! u5 r; q2 yCSU Local 52
" U' G5 o4 }% ?) s! Z) b5 _: N' |Corporate Services - Customer Support
, E8 r' ^0 b9 _" j7 bWork Location: 12th Floor Century Place
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( a5 ?" W$ N+ e* PFUNCTIONS:
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- x' r( T9 X4 U: V% j4 D. z# rThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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) {, T9 \/ ]6 A: ?% d) V· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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; j- e+ O  O3 r& V3 t3 v4 V· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.

* Y- t2 h" u9 y9 r$ r/ O! i; v8 F· Researching, planning, producing and presenting technical recommendations by formal reports.

! e. W# L6 a) k5 o9 p· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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5 {9 p$ p: v/ t/ [3 z· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

# J$ W1 ~0 T2 @- V) k& T· Strong analytical, problem solving and project management skills.
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9 p2 [. Z, s% [· Strong customer focused approach to delivery of service is essential.
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7 a+ K0 @, P3 O- L3 R: Y" {· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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& a1 U6 K6 I; ]4 @5 sSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

+ E6 G! V2 k, {1 e3 C0 vCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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, R, {3 _  j" V6 K! e: XThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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. B+ j: M, o' [1 l: |1 _+ J; jOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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