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# }) u% c+ W0 Q6 W9 i( Q6 nPosition: IT Small Systems Specialist 4 k5 n+ I5 B5 n% r0 ~' U9 w8 {
Reports to: IT Manager
* n- Z. ^: M- T* e( [; h OLocation: SYSCO Edmonton
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Position Summary:9 o0 y0 g, @% t& \* x+ T9 ?' m
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.; T$ B( O( r9 G, J
$ C6 ]: _5 ?) K2 UResponsibilities:
( Y0 Y# R, K( c0 b2 ]# h2 R§ Provide high level of customer service to internal customers
0 N6 S- b" z4 N, `1 a( c§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
4 K) k0 @+ ~2 S' S; z: f: Q§ Hardware and software installation, configuration and implementation
! _! l5 i' R/ E: z s& J§ Ensure software and hardware standards and other policies are adhered to at all times* T, L/ B) ]6 K8 [2 Y w' M
§ Liaise with Corporate IT Helpdesk: s1 X8 o& D# T5 ^
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
* D( f1 S$ z2 U3 W. c§ Develop and maintain good working relationships with internal and external parties
" w: X. E# k1 g! @§ Special projects as required
2 X: y5 ?5 R1 ^1 w§ May be required to provide after hours pager support for emergency trouble calls- r+ c' ~ }0 }
$ N; v8 _$ e0 N! W' `. e( AQualifications:
& J4 } k3 N$ N# h§ University or College degree in Computer Science and at least 2 years of related work experience7 _" n6 o5 K# B# X# q4 W
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision, K/ ?0 G, \) G" l# s# a0 @
§ Fundamental commitment to customer service- \9 D. u5 r- ~+ Y% D8 e% {) E# x
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
; i/ q* l/ t7 v" |§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
1 b9 a. {' \" L, y§ Experience installing, supporting and troubleshooting client desktop software
) W* D4 b1 P; p0 X: g2 ~- d§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems* N+ Y3 }1 a* k, w3 g
( x: [: l( [5 ?' GClosing Date: September 16, 2005
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0 l+ l) S0 n0 g9 {) T! RInterested applicants should forward a cover letter and résumé to:
8 J+ H. L8 }8 `% b! K8 N2 I% PBeverly McIntosh, Human Resources Coordinator
0 Q0 ^' Y, R: z+ C$ A6 k+ `Fax: 780-451-3546
( M* G. j& M3 }Email: HR.Edmonton@sysco.ca6 q5 E6 l. ]. _) {: i
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0 K" H8 c. E, W# |# CPosition: IT Manager
' q) _3 b# ~3 ?8 NReports to: Director of Finance & Administration $ U# D, T0 o' z4 ^1 R
Location: SYSCO Edmonton
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: z! {" C7 D" {3 n& hPosition Summary:+ ~# Z' Z2 ~) V6 s
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). T) v- S7 L, L# B: H6 h) N2 _
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Responsibilities:9 y( a( o& X2 f/ r* |
§ Manage a stable local IT environment
9 e% `* M( Q: w2 w2 ^§ Manage and coach staff in IT group
4 D+ H! i9 f; S3 T§ Oversee and provide small systems technical support9 w0 h# e0 l6 \# b( W
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives! k+ Y; z) p: `) P8 Q
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
- |3 E5 {7 Q/ U! \5 }9 l§ Hardware and software configuration and implementation$ R: _: i) i2 v7 Z- t
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
7 D& u4 }0 s# t/ y4 h5 R§ Ensure software and hardware standards and other policies are adhered to at all times/ x$ k' R. |% s6 ?4 Z' C" ?
§ Perform network administration at the domain level; managing user accounts and network access7 P4 {# m( {% f( v* ?$ v+ }+ C
§ Develop and maintain backup and restoration procedures! c1 J9 E. T% e9 M
§ Develop and track IT budget as well as IT capital spending plan
5 Q& a9 K3 d6 k/ j+ j& P+ }" P§ Liaise with Corporate IT Helpdesk M4 H1 p. u$ I9 ?
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
! U/ M+ y3 Z* X/ X* P3 E5 U§ Provide technical and procedural recommendations to management* R! z: A3 L/ c
§ Manage user ID request and approval process in conjunction with Director of Finance
w4 x5 v& p, j/ C u§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
* L; y& U) I& m1 u% W§ Coordinate and support end user training
% H# O6 V' L) I' Z" @' ~6 q§ Develop and maintain good working relationships with IT related suppliers and service providers
( ^; T9 U7 b- ?/ {§ Collaboration on development of internal intranet and external website maintenance
# y: I- r( B! | q) _2 h§ Manage all printers in the building
0 o' b4 p, @$ O& R1 A$ r§ Special projects as required3 d1 M0 A3 g) Z7 E
§ May be required to provide after hours pager support for emergency trouble calls0 [. o% P* W7 R! a4 j7 \8 w/ _8 R
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Qualifications:
& X& u( ~% p! l* C, S R; g# k5 m5 d§ University or College degree in Computer Science and at least 5 years related work experience
. k) e" M7 }3 U7 f§ Excellent leadership and organization skills
" ~1 Y! E! b0 u0 |$ Y§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
6 j* J1 x. g: B! l: W# f4 s' G§ Strong interpersonal skills with the ability to communicate at all levels within an organization \4 Y/ [ q* G: Y! i
§ Strong small systems technical support experience: r' J9 Q7 n: W$ G) {$ M3 I
§ Fundamental commitment to customer service and process improvement
( q2 @7 I4 _$ @7 s. L§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues0 \* |, C" w! `- \! c2 s
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Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:
6 ~' r \6 J% ~' PBeverly McIntosh, Human Resources Coordinator; |0 b& Q+ q: ?$ ^) G
Fax: 780-451-35463 Z; h" ]8 q2 W5 i# Z+ c
Email: HR.Edmonton@sysco.ca$ p/ H: l1 ~; ^" Z- g3 ]& `$ ~2 K
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