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' ?3 a* x$ d1 x# D+ z' a) wPosition: IT Small Systems Specialist
' u% r8 K1 Q9 A4 v! z! g2 ], MReports to: IT Manager
' a/ K8 P7 ~& h/ z$ w9 kLocation: SYSCO Edmonton1 K5 l) x7 b% n3 t* ~! f
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Position Summary:2 n% m8 @5 ^) t+ r
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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5 f1 l* } N) x, M w1 e! k" tResponsibilities:' V+ K. Y7 K4 w
§ Provide high level of customer service to internal customers
- c7 S. l; b1 `3 L; v2 i§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution 8 c2 Q+ ]. c7 i' Y
§ Hardware and software installation, configuration and implementation
4 S8 i- G9 _9 Q2 k Z§ Ensure software and hardware standards and other policies are adhered to at all times% f7 a9 I* K3 n2 H" J
§ Liaise with Corporate IT Helpdesk2 J/ N, M$ d9 J0 n! p
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
( z. [9 h) u+ p% K, m3 @* j§ Develop and maintain good working relationships with internal and external parties
% Q8 R- J! \8 ]" B+ e§ Special projects as required
) q0 v2 G* W& W§ May be required to provide after hours pager support for emergency trouble calls9 h& P8 X& s9 ^" _ W
5 O- ^- u8 a. U" JQualifications:% a6 c% v3 M$ J+ v3 p
§ University or College degree in Computer Science and at least 2 years of related work experience0 Y4 n2 |9 l0 u
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision8 q* _( Z6 S9 l2 G/ r- _) a4 T
§ Fundamental commitment to customer service4 q L( U) p9 d- H. R" L4 M
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
0 b' ?: n: u. Q§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
6 g5 o+ v" U& D9 T: _9 K§ Experience installing, supporting and troubleshooting client desktop software# {9 X( Q# ]/ n2 T0 N
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems" l" t8 y/ v6 t7 U1 @/ V0 s; P, h
& q0 G r8 F+ z7 wClosing Date: September 16, 2005. Y ~1 @+ }0 T \3 q
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Interested applicants should forward a cover letter and résumé to:4 O$ E S8 P# [$ u% G- F) G
Beverly McIntosh, Human Resources Coordinator. q& M: J* ]2 w: O1 |$ f
Fax: 780-451-3546" d6 f% l. O5 [; n, E6 M: j. I
Email: HR.Edmonton@sysco.ca6 D, H8 D0 }5 n
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Position: IT Manager
5 C9 S' x# p3 ~; n$ K. k! x# BReports to: Director of Finance & Administration - P g+ p4 e) e- L9 u) L+ O) t/ O
Location: SYSCO Edmonton
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3 m& P0 v% R0 D# w2 |Position Summary:5 b) v1 L6 A3 A/ T# X# {! \6 J
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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( [* i4 C$ }6 m }2 t0 w: _$ e: PResponsibilities:" f; I C' M; i6 N
§ Manage a stable local IT environment
. }! F F* X* X: g1 `" _0 M§ Manage and coach staff in IT group
; v0 `! H; E& R) }5 Q8 w) R§ Oversee and provide small systems technical support
/ E+ N2 O4 K0 |# Q8 O§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives: j7 ^+ K s5 j* i. A; j2 {
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports# [/ u! I/ |( s0 U
§ Hardware and software configuration and implementation
@! _) o, {+ L& @3 }+ J4 Z§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
1 M: A5 B( J- i6 e9 _§ Ensure software and hardware standards and other policies are adhered to at all times0 W; ^2 ]$ A: s+ c; i6 e% x0 ~
§ Perform network administration at the domain level; managing user accounts and network access
2 I) ?# f* s" N5 L§ Develop and maintain backup and restoration procedures5 V) m r9 E! @ \: @! N
§ Develop and track IT budget as well as IT capital spending plan C+ u; m0 n! \, k% e
§ Liaise with Corporate IT Helpdesk; k& n$ y9 ?: m/ ?
§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
. l0 h6 f1 T7 u0 e2 k2 i: q) B§ Provide technical and procedural recommendations to management `6 ?- J5 `& h# H0 Q
§ Manage user ID request and approval process in conjunction with Director of Finance% G2 {* P+ c2 {, v8 D
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT7 c4 S8 I9 h/ L0 V) {
§ Coordinate and support end user training, i4 k3 ^, z A5 u" O
§ Develop and maintain good working relationships with IT related suppliers and service providers$ a5 `- R: x3 Q6 x2 n) {1 Z
§ Collaboration on development of internal intranet and external website maintenance: u7 \! F. ^ g; ] c9 X: u6 D7 P A
§ Manage all printers in the building; T% N& w0 X* p# o4 ?( }; `
§ Special projects as required, F# w7 {5 o" b/ e: j" Q: J
§ May be required to provide after hours pager support for emergency trouble calls
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# c1 t- ?; ]; C+ r% ?4 M: e- B/ iQualifications:
7 k$ A1 x/ p9 g& r# K$ T4 w" n5 d§ University or College degree in Computer Science and at least 5 years related work experience! Y6 d$ j$ R8 o
§ Excellent leadership and organization skills6 e1 h7 R/ V- j- c5 s9 f
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
3 Y( A) G/ ?# H§ Strong interpersonal skills with the ability to communicate at all levels within an organization
5 o- ?6 K% I/ z: a+ G§ Strong small systems technical support experience( J! y& ]4 F2 ~
§ Fundamental commitment to customer service and process improvement. [0 |7 v M, t& k& }6 K* B
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 2005# j8 L: \4 O# a9 A. l/ g
& W9 F# Q# M) P6 XInterested applicants should forward a cover letter and résumé to:3 C7 I5 Q h- @1 D( r) E$ y; |
Beverly McIntosh, Human Resources Coordinator1 L, X. o- L$ L4 H$ s
Fax: 780-451-3546% F+ T v+ P2 y! \ f$ H( ` @
Email: HR.Edmonton@sysco.ca1 }: e) b# J- g i, e
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