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Position: IT Small Systems Specialist 1 d1 e6 N* q2 {- u# b9 }
Reports to: IT Manager
w3 K9 @/ }3 @1 t2 X, FLocation: SYSCO Edmonton) Y4 b! q- C. J- J
% r; j" ?8 r" r! _Position Summary:5 C$ Y5 B( a! N& H; e
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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' P, O" M5 q/ W7 \) S8 ^Responsibilities:
2 O/ a, Q2 b; ?" w§ Provide high level of customer service to internal customers
4 `" i, Q' }. O§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
/ p3 s4 G! t1 \9 |§ Hardware and software installation, configuration and implementation
( R' D( N, G9 I* A! _! W/ h§ Ensure software and hardware standards and other policies are adhered to at all times+ T8 S7 K9 J: x
§ Liaise with Corporate IT Helpdesk
: l. D+ h2 N, p2 o) b) a' x§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert: b4 h4 P+ i u6 m( Z
§ Develop and maintain good working relationships with internal and external parties# S! D& O) L0 y |3 r
§ Special projects as required0 x3 Y; T. Q& E: w/ `# ~
§ May be required to provide after hours pager support for emergency trouble calls- \3 }7 g; y5 ^. n
6 j( g, u8 P4 L7 VQualifications:
) T7 K6 z, |, {! N/ S1 D" {" P§ University or College degree in Computer Science and at least 2 years of related work experience
, U& w& _% r E \" k§ Strong interpersonal skills with the ability to work with others and work under minimal supervision- U" U. E) F) _8 R1 I
§ Fundamental commitment to customer service
, x' Y2 q& _1 N$ W2 a: f§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
; Z* k- x' H* ?6 p: V1 \§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
3 {- g- @6 F5 L/ i$ J% ^- C§ Experience installing, supporting and troubleshooting client desktop software) e, R( |# Y: K
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems9 g" d7 \3 i& G. u8 ^
* g3 R9 ^; C$ R0 CClosing Date: September 16, 2005
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1 y7 Q2 n: y1 V. q& l! j# A2 M4 bInterested applicants should forward a cover letter and résumé to:
) n3 x' m! u2 C5 u: N+ vBeverly McIntosh, Human Resources Coordinator
5 m: k( ?' t2 ?; ?" b+ w1 p" f4 UFax: 780-451-3546+ Z: L$ w+ }8 |
Email: HR.Edmonton@sysco.ca. u% R1 H7 X6 e# p0 p$ F
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Position: IT Manager 2 r; o$ T: i/ Q: ^, N
Reports to: Director of Finance & Administration % c" q4 z2 V! M) l
Location: SYSCO Edmonton/ [+ z* g1 Z5 W
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Position Summary:3 b9 T% C, c) `) L; ^ K/ K7 M
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). * W3 s9 y n; N/ e) N
+ g z4 b$ T9 b) hResponsibilities:
# J# l k3 f6 {§ Manage a stable local IT environment
' c% X* Q" V, @ R§ Manage and coach staff in IT group
& H+ Y9 }3 d7 S* l§ Oversee and provide small systems technical support
% ~/ U0 ]/ B: A) M. v§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives3 E4 n. b- V* S
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports `$ e+ L7 s( V2 a' K6 d P
§ Hardware and software configuration and implementation& ]) `( D4 p v+ U7 J
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to- u7 A2 Y1 r& ?! r
§ Ensure software and hardware standards and other policies are adhered to at all times
9 l5 A1 h$ A' p1 o' K! c e§ Perform network administration at the domain level; managing user accounts and network access# k2 G% F0 [" Y+ y$ f3 n
§ Develop and maintain backup and restoration procedures, c; _9 i; O* Y: g
§ Develop and track IT budget as well as IT capital spending plan
+ k3 f) V( G+ {§ Liaise with Corporate IT Helpdesk
7 o! o5 M, C, e3 d. I§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
( W3 U3 C0 y6 V* I& @& p§ Provide technical and procedural recommendations to management% C$ B- [; s6 Q# l- U$ r
§ Manage user ID request and approval process in conjunction with Director of Finance5 Y |- T5 q4 a$ \
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT
+ \% K% A9 I: X1 t. A# J§ Coordinate and support end user training$ I1 l" y" Q9 g2 R
§ Develop and maintain good working relationships with IT related suppliers and service providers: W/ M V& a& }' \ {, z* Y
§ Collaboration on development of internal intranet and external website maintenance9 n( P4 u; u6 |* ]
§ Manage all printers in the building% O9 U2 U' e1 g# q8 Y' ~, q
§ Special projects as required
- z p/ F' C- v% C- k3 `- s§ May be required to provide after hours pager support for emergency trouble calls
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# d5 Q; w3 V9 r$ o- FQualifications:
! J7 [, R$ n5 S( s7 l% D§ University or College degree in Computer Science and at least 5 years related work experience% A( r4 l9 N1 w) h. N
§ Excellent leadership and organization skills
2 Y! ^7 R3 P9 ]§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
$ W9 ~7 L+ E% O§ Strong interpersonal skills with the ability to communicate at all levels within an organization
" |3 Q- v. m2 F$ _§ Strong small systems technical support experience# d7 l4 L4 Y) X, m
§ Fundamental commitment to customer service and process improvement- g1 s3 h: Z) \
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues% G" B" L; s5 n5 K0 g
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Closing Date: September 16, 20058 B$ d% l K) e$ V
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Interested applicants should forward a cover letter and résumé to:: D, B5 F3 y* U
Beverly McIntosh, Human Resources Coordinator
( N# H# e/ c4 f( W0 \3 gFax: 780-451-3546
+ G" A+ l, e+ v' X& `8 K0 O: E LEmail: HR.Edmonton@sysco.ca2 C7 A6 @! D. s7 s; f
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