Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
8 t- E  X' j% A2 k0 M& j3 `Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
8 y: |  q9 Y) Z% {, \
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
0 X( M* p, u7 W, `% I•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
: t7 }2 D) P4 Q/ t•        Managing customer expectations
& R# N5 s' d: ^$ }6 M5 x•        Documentation of technical procedures
•        Trouble shooting client network issues
; L9 b  Z  o/ M& c& c- I1 |•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
. B- l. _7 S, Y0 y- k•        Site services worldwide
$ ]  S6 x& d) r" D% Z•        System training
% d$ a" N* N% i/ W$ o1 N* [2 G•        Communicate and translate client requirements in Mandarin
% v- X4 ^9 U' S  V( T* A•        Work evenings as required
9 Q9 m* {+ S8 j8 ZSkills and Knowledge Required
•        Customer service skills
9 [0 v. t+ s( ~0 v4 p  w•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
3 C& y- H: l" N; A•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
' m* j" h6 P9 d•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
4 z' t7 S( O2 w! V9 uExperience and Education
•        Technical degree or diploma
# f' t# @2 [. r0 H6 J9 o•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.