Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
; e7 O' @0 Z3 e6 P. g$ CContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
& ]3 L8 R/ ~* i) C; s9 d. _Position Responsibilities:
4 i2 L- S% P$ ^  w) _- ]' z•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
+ `3 ?* `& F1 J6 ^0 X$ H•        Managing customer expectations
7 t1 C/ H! J! H•        Documentation of technical procedures
! w0 `! c8 S# S6 q3 f8 H•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
8 R1 B8 ~3 h) W•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
  L  u7 _% v. F•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
; ]% S% |) V* {" }$ T+ b' B•        Software Trouble shooting skills, or the ability to recognize external issues.
1 D& Q2 ?& [( y4 s2 ?& V* i3 v•        Network trouble shooting skills
0 O/ c: y1 n" `9 w6 Y•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
6 R. c- \8 Y# S4 F+ ~' k4 r•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.