Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
# Y2 d) S! g  L* `! n; S•        Installation, configuration and trouble shooting of software for process control
( d- g% E/ O4 V& [* U. `9 q6 d2 j•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
& t6 K5 C. n& d# k% }•        Managing customer expectations
, J# q. q! S8 z& `* b/ j$ A2 C4 i( H•        Documentation of technical procedures
5 ]. \, X! R) k; ?•        Trouble shooting client network issues
•        Optimizing system configurations  
2 o0 x- Q6 M: v- t•        Low key software development tasks (not a requirement)
, h7 {) x4 a( z" \•        Responsible for maintenance of internal ticketing system
) V0 ]( R- K. O/ v+ {•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
! n( w4 T8 }. w8 r•        System training
! x9 |  e& @$ P•        Communicate and translate client requirements in Mandarin
9 Z9 F7 }/ l# s4 I6 T6 p. ]% B•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
! r+ z  a  ?# O! E•        Software Trouble shooting skills, or the ability to recognize external issues.
5 \) p7 Q0 [9 P$ l•        Network trouble shooting skills
2 [& H; o4 v) e0 ^+ i•        Excellent interpersonal and team skills
* R  v8 P4 r. M2 [•        Comfort dealing with multiple and varied assignments
. W5 S: R2 t, ^) M3 j+ ~+ @•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
2 b5 t  _, O' r/ J7 xExperience and Education
•        Technical degree or diploma
' p( r. L$ k3 s0 z•        2 years experience in a technical support role
- n; H5 b1 ?8 }7 J  sMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.