Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
$ |4 g! I, F/ t" ?6 L' dContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
/ k' U# ]/ |& U
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
' X5 n$ ^% d7 v% aPosition Responsibilities:
5 O# S: b2 h7 j$ |, D  z•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
" p3 g3 I; c1 w: ]! C+ c% ^; W•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
# U6 |9 `, R4 y! K/ S* R4 Y" V4 R•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
, W% y% @% }& _•        Site services worldwide
•        System training
% K- D1 w3 @3 E8 K; ?5 P•        Communicate and translate client requirements in Mandarin
1 }  h/ x/ t6 p/ g6 d•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
  [2 \' k2 s6 R: N$ d' U/ U) c9 ]•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
# h0 b, N" Q0 e3 x2 `4 C/ m7 ?•        Comfort dealing with multiple and varied assignments
# A, j) U; S9 i* k, X0 m•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
3 C* s" j4 P6 B0 h* ]" O( r* x•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
- k9 v9 n/ i$ D+ {% y- s  P•        2 years experience in a technical support role
( T  d# Q7 v4 t6 _% gMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.