Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 N" }; F5 O2 d8 A/ H/ Z0 e. X) RPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
) Y! |' V' C: T( q  I  p* n6 O•        Managing customer expectations
•        Documentation of technical procedures
' }6 ^- _: H0 D" ^) j0 L/ L8 c•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
+ O9 V8 ~  J, c; v& G4 }: `•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
' S4 F8 u1 X: G5 w1 Y: R" U•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
! C+ A% n! x3 y3 lSkills and Knowledge Required
4 j  z" }7 }# d•        Customer service skills
•        Technical writing skills
& G% L2 O- O# [7 i7 S•        C++ development skills
4 ^) s( _! N1 u3 f! r& P1 L0 X•        Software Trouble shooting skills, or the ability to recognize external issues.
( D/ ^+ c/ ~* ]6 _4 R•        Network trouble shooting skills
3 h; U( U8 O5 |! B3 E: [$ `# }, e•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
& n% l1 ]% b$ |1 T" P& i/ Y1 k  z•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
5 e/ p3 s: ~' T7 HExperience and Education
" [  X2 L. ^' M1 {( ^•        Technical degree or diploma
; a' k& @, I2 H+ R" ]•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.