Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# u6 Z4 Q  |( B$ ATechnical Support Representative
. E' T/ A' x  v2 l% Y% BContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

, p  e8 O' x& C, ?; e5 TIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
$ w: T4 u3 Z+ e+ o4 y•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
9 c; l: |- x3 B+ j3 f. {- }; e1 g3 D•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
( Q/ e5 i) a2 H: L- c•        Documentation of technical procedures
•        Trouble shooting client network issues
  m- G7 l. }6 I1 |•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
2 @# ~% L4 }4 L' m•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
7 e% ]3 T' W) o5 D" v•        Technical writing skills
•        C++ development skills
8 Z" _( j! l. Q•        Software Trouble shooting skills, or the ability to recognize external issues.
& D6 @) _. d7 P•        Network trouble shooting skills
•        Excellent interpersonal and team skills
# o1 }) e0 M$ a•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
4 W" T* {0 m' r; R•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
1 `( ^) h, Z9 N. ^' G+ K4 _•        Technical degree or diploma
•        2 years experience in a technical support role
: _! m/ a" B* ]0 K" C7 h# V# DMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.