Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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' U+ Q; O. l9 s2 q1 ?" OTechnical Support Representative
) n, s7 ^( s* E3 n1 ]. f" bContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

7 D% l1 Z9 n7 a0 ?If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
- }1 d3 ^5 J# e! U3 u•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
* ^; E5 h! H% [4 d) {; i8 X* u/ u•        Trouble shooting client network issues
( G5 ?% V- H8 K* f- }•        Optimizing system configurations  
* h. l% ]! f" n, |& n! B* |, O4 ^•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
$ L$ F) s1 \5 W. O•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 @& q9 @' Z, ~# V, \•        System training
•        Communicate and translate client requirements in Mandarin
' U8 h. c8 ^' I8 \9 V( P9 W•        Work evenings as required
6 e6 d) \5 U+ F$ k5 ]$ Q# a- ?2 OSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
! t6 Y# J6 M* p1 x•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
# R$ g6 B0 |; J3 V! m) b6 G7 L+ C% k•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. o2 M) D/ _& J0 j+ z•        Ability to work independently
! ]+ v4 V+ W+ t/ A. x% [9 i•        Ability to communicate fluently in both English and Mandarin
Experience and Education
9 v: b. @: Z4 D# I; U/ q7 Y•        Technical degree or diploma
. M/ N2 T( L0 Z* K% i+ d6 j; D•        2 years experience in a technical support role
; L- Y' W2 N3 x0 k& MMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.