Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

. g) o  `$ p" F, C7 ?Technical Support Representative
9 Q$ Z: P' @! l, g3 _Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

3 Z+ p% ^( W) ^) W* FIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
- s1 g1 H1 ]0 \1 B3 t7 PPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
. H0 c+ ?2 M5 \( e$ U+ p# t: x•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
8 a) q) J( v# }% _0 B( Z•        Documentation of technical procedures
•        Trouble shooting client network issues
) d7 x  i" u8 G# h4 ]3 @•        Optimizing system configurations  
. v6 G2 Z, S3 l( l& h•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
6 ^7 D4 `% H. r- j" d( i2 `$ y•        Communicate and translate client requirements in Mandarin
( P2 c/ `  [% D9 ?! N  R" {" K•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
9 Q# U: w4 [( }" h8 b0 X•        Technical writing skills
•        C++ development skills
  i( ^% Y7 {* {& u5 n' @; f•        Software Trouble shooting skills, or the ability to recognize external issues.
, F7 E  R( D) A& |/ b7 Q" i; f•        Network trouble shooting skills
•        Excellent interpersonal and team skills
3 d8 h6 v$ g" w: Z' w  L1 K•        Comfort dealing with multiple and varied assignments
) l/ {& n5 J: `5 F9 l•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
# w, y" t& l, E* Q; A2 _•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
" g9 x( U; M0 {# @* x•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.