Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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6 U, E7 w0 P1 _; [$ k; ^Technical Support Representative
4 j$ Y- g1 m% n+ h1 w1 @; A" j  kContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

& K2 w9 i) f. V$ Q+ gIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
$ y# Q8 H6 N. g2 {) x8 w* p•        Installation, configuration and trouble shooting of software for process control
! l6 j0 @- b( T: g•        Identification and replication of software defects  
$ m% z; x! C; w) N$ C! {+ }& f•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
6 ?8 J. c% `/ E/ g: O•        Documentation of technical procedures
4 A8 a- X. v9 g$ H•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
% R8 d) p0 e* h. v•        Involvement in the development and design of a trouble shooting tool for client.
/ a, m1 `! o% X•        Site services worldwide
•        System training
; I# M6 C- M9 L$ I' Q& ~0 a" C7 ^•        Communicate and translate client requirements in Mandarin
5 n; A& Z/ y* S& Q3 u. t6 G•        Work evenings as required
! U( g: u: C, T8 u* USkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
) M' r' K+ Y% P8 M0 n2 X•        C++ development skills
% M- @4 S" [+ Q& U6 `' y- D•        Software Trouble shooting skills, or the ability to recognize external issues.
( d  ?8 A8 K; @- z4 ?7 M% o3 {  Z0 N•        Network trouble shooting skills
•        Excellent interpersonal and team skills
1 _9 c4 ^. m7 @/ ]* y•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
3 Z  F% [5 w/ v7 R- v6 ^) R% {Experience and Education
8 S$ L+ h% Y% e2 h3 L0 D•        Technical degree or diploma
•        2 years experience in a technical support role
8 X& {. W1 X4 p1 l. ~, f  w" g( GMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.