Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
. O# U- D/ O( V+ hContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

; l7 |( ^, }5 A0 |8 }' T, W  L8 mIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
# L$ U2 O% F8 T/ q- d•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
' t/ ?9 b/ `! v$ K' S" b•        Phone and e-mail support for internal and external clients  
% x" o) X/ |+ W) S+ ~0 _" d•        Managing customer expectations
* |) T, N5 B2 \* X. C1 ]•        Documentation of technical procedures
•        Trouble shooting client network issues
% t2 S, j0 ?$ l" F# o•        Optimizing system configurations  
/ z8 Z( N' V, s. j/ X•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
/ u) u) H" K7 ^9 b# O; E% z•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
  q# g: Z: w* i# l•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
' L, K1 ~; K9 I9 V# GSkills and Knowledge Required
•        Customer service skills
* o7 I. f) t/ H6 R+ O4 W•        Technical writing skills
9 Y' m. c, k8 ~* Y: I•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
/ K. w/ Q! }: @8 r•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
# Y6 f. \) y+ R0 }•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.