Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

$ F# T1 c8 Z$ {$ y! _! sOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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( ^% ~- s& b) h+ Y" g6 t- \" XPosition Summary
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5 Y' ]: z# x! i, k•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
/ F  ~& U" O2 g) V' q! Y•        Accurately processing sales and performing daily cash balance
+ }" h* a5 y- f4 }% s5 {7 l: A& T•        Providing appropriate paperwork to account payables and receivables
5 @+ S" N2 d: l) l1 G# f$ U0 O6 C•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
$ c$ c' c8 r8 d" o4 s. F8 d0 s•        Keeping accurate tracking of client interactions – data entry
# Z4 ]- h' J5 g7 k5 k# H: l  y•        Assisting with administration of the Guest Advisor Program
! V1 x6 Z0 S, k  r. R•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
2 c' P" Y: z+ [•        Other duties as assigned.


  ^4 O6 z, }8 V4 _& z+ L$ ]If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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5 o# Z! ~/ j- `$ B4 nQualifications

: ]7 R5 @, G5 |) ~Education and Experience
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•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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Skills

% W# J; J* X8 y% t' t5 {9 L! K        Strong work ethic
        Professional, diplomatic and  self-starter
9 S6 X) C: q2 k! r/ ^6 [7 q% A& i        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
! W6 l" t- V. f) ?/ e1 X        Ability to effectively communicate and build relationships at all levels of the organization
7 r( `8 G  c! T/ S& k        Strong organizational skills with multi-tasking abilities
) l  t: X6 p8 N        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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* X0 ]" w6 y8 o! H+ O" ~! AThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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3 k6 Y/ K0 P. B$ @/ I4 O& pFinal candidates will be asked to undergo and successfully complete security screening.
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$ n* K- M$ C2 C  A  aIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
$ t0 {. \# o3 X  Y* p2 m, iEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca