Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

$ y$ D5 L  B) k7 cOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

/ T' g4 \8 J2 ^* W7 p•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
* E/ a+ H2 y; s+ \, @  ~: ?3 t•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
# x# |9 C' p+ _' h" b# S•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
8 U" k8 T  R' @0 t•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
  C% C) N' I3 _; ?8 d0 R•        Keeping accurate tracking of client interactions – data entry
% m- y+ p1 U  V. M. o•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications
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Education and Experience

•        Minimum 2 years of Customer service experience
% g: c0 A$ N( f8 v7 X4 B; y•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

: U( f1 z$ B  C$ ]9 {8 hSkills

        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
5 X/ e8 O6 ~5 H7 k; `# }6 F        Problem solving skills to define problems and recommend practical solutions
% D) r8 _9 m9 e* R        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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0 S3 S7 U0 i. a# {A combination of education and experience will be considered.
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3 ~+ _8 y# ]8 qThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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( g( q# A, ~4 aKevin Ramnarine
. X! \5 }, g( s+ v& U) Q3 L+ GThe Business Link                               
100 - 10237 104 Street NW
& H, G1 l5 ~& s9 \Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca