Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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' Y' J( b, C) s$ M& q8 COur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

. N8 N! s  f) V; D1 ]4 iPosition Summary
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0 J4 o' f3 A8 t$ I4 r1 K•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
- A+ X% [5 B! t. {6 t•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
5 `  e$ m1 m. l  Z5 d+ G5 Z•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
7 r/ r: c+ p* [! k% [•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
- E6 V# W+ _, L# A+ R•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.

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) Y, E% D8 s: ?" c! A4 g$ cQualifications

Education and Experience
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•        Minimum 2 years of Customer service experience
& I+ W+ j3 p; s- E3 W•        Administrative experience including reception, cash register, and scheduling
) y: F$ w4 B8 d•        College Certificate or Diploma in related field.
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Skills

        Strong work ethic
        Professional, diplomatic and  self-starter
  Y1 y3 C7 `  |2 s. {0 p        Strong proficiency in MS Word, Excel, and Outlook
+ ~: _5 }# O1 r  c; }4 [        Problem solving skills to define problems and recommend practical solutions
% g4 }+ ^2 k) w" k( E, f; S        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively
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  Z) k8 B) W& y, X7 `  QA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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1 G6 h0 t6 `, I/ B! {Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
; d' S- R$ |+ n) p$ i, l' E! WThe Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
T5J 1B1
7 n" G% w# v% b9 y) Q# [' UE-mail: kevin.ramnarine@canadabusiness.ab.ca