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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"# ^' X' q1 a% ]) i7 E* p* a5 c0 e
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................: K- u) N% j9 [6 J+ f1 [8 q) v% v0 }( c
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................% x% c# {, }( [/ \0 l
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ISSUE TWO:FIDO.......2 o3 I$ }5 v& ^7 q/ E7 D
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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: G- a& U; h& @" w% p4 X; ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......8 ?; v4 A+ M8 `1 q' H( j$ ?

2 h; D' g2 \, W; WTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:0 C; r! \0 ^7 x- f! a3 P
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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! \) J' ^& d3 rat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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2 E" F# h7 J4 e% J0 b7 lISSUE FOUR:BMO7 C* Q+ `& ?( D) P0 W

! ~3 ~  `- W2 h0 i5 TBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!5 {0 m- g- R% |( \2 E
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I really learn so much NEW today...................0 Q7 C, O5 @7 ~- p  d& H3 }

) i9 {9 j/ S3 M' A( c, bHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
* K" a0 V1 |( G5 n所有UPS的良好時間規定,在這邊都不管用。! a4 t) X. n  i) O. _
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)7 W8 T- X9 R3 v# h5 u
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% C8 h1 ?% y6 `3 y0 _
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
& z0 i3 B* G6 d' @# O, \再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
* ?- z- z7 x) }8 t) k後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ g2 z' J6 z/ E; b有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
( _* J4 {4 V$ F, v0 w# |% oDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。- N3 X9 d7 {0 M( `

  T7 H- ]2 ~: q; F最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
. s9 L& S. b4 C7 O8 e5 a# Q(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。( q+ F: F' P5 Y/ h
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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& g( r$ ?! [( @; m( Q' e  S# J在那時候我瞭解到一件事情
# i" o9 f' E, @* y; ^' }就是這邊的郵寄服務是一個nightmare9 t9 G1 a7 j$ i+ _
這件事情,應該大家都有經驗吧!
8 Y- L* T! V( H) C) c8 O. d* h對我來說,這是在Ft. Mcmurray最不好的經驗了!
  t4 S5 v. M5 v. m& J5 n% Z% l( Z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!+ M- t( _1 e% d& }
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。" S( M/ Z( ~  z( h: K
所以我還是選擇天天笑的過日子好了! $ \8 ^6 _) f6 k! C% [: P- X
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% _; H. r' l% h2 l3 P
take it easy- Z# `+ o* k/ m$ k  q9 G
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
  V0 m" d7 F" X) C- g9 rLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 7 J& a+ Q! f: J  A* P. f- H

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想我们的敬爱想-我们的敬爱的敬礼!
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0 w, W5 G- D! ^6 Z" S6 ^1 {0 d搬场公司-成立最早的优质的上海搬场服务商
9 M% W; D, k+ W* ]7 X服装批发-上海919服装批发基地
" C7 o6 ?; r( w: D+ R8 q. j张力仪-专业生产张力仪3 t8 [, T- D2 h" J
服装定做-上海最大的服装定做基地
理袁律师事务所
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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