爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2835|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
( k4 M% U/ s. ]' }( Z) F* T. l# L7 w* y4 l
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................3 H) P- E( N3 x# s
1 I/ v& M& P+ s- Q
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
$ y+ z- B* L" b. @8 M
9 t) i8 s9 G1 E0 m7 N. r3 Q  ~ISSUE TWO:FIDO.......- w+ X( m. w) R4 u
4 l4 A$ K( Y8 e6 r7 f4 i) `
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
# Q/ z$ Q5 ~6 r4 ?$ }: T3 g& a% S/ y6 ^( X# n
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' y% R3 w/ X8 N8 |
0 ^9 j* Z6 X: |
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
3 P) x; C' t. m+ \! _, U* |: o9 s# k+ H0 a
ISSUE THREE:UPS1 o$ I; B, W/ a5 n3 ^# f

+ _6 |8 e" V  T! U, xTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.0 k. p3 M' U1 O! P% H: F9 a

4 W( H" u' H1 v/ s$ }9 d8 k5 y& ^7 [Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......0 n- i* g- A  g& ?8 ?$ A% k

5 _; \% [4 E1 M' f% U: YTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:* C( y2 x/ u. J, e9 n

! }, t8 c% X* x' s+ K8 I/ z( a0 Gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!* v. k- B$ j; f# A6 E
  L" n+ i  p/ n; a8 @! T5 o) f
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
! A' }4 n) X& Q8 G, O8 a
0 c" v$ Q$ S3 j* D% x& ~( K, v$ v- PISSUE FOUR:BMO8 Y8 o% ?& N6 ?- L
6 ?/ ~* ~0 S/ u/ g
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
, d8 ?+ m# Z4 H; i. u- |2 ?+ r4 q6 f4 x
I really learn so much NEW today...................6 `- @7 f' v+ l
2 ?) n% Q+ g3 w6 A1 e* c0 }
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。2 o6 K. q) E# b; }* n3 _& X
所有UPS的良好時間規定,在這邊都不管用。) ?2 s/ o# G+ ~
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
/ q4 U/ H- P( E, y剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!2 l. j9 A4 q- |) |2 T6 ?
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!+ ^1 N# z8 n& t3 c1 {* d4 [1 \
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 W( [; y9 T% h% z8 L2 ]" L, i後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator3 `+ M  M) W$ K# W$ Q* Q2 h
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 j" a0 H: H* P2 f9 N! v. S- l* PDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
) M1 p! N; d9 m. W' D/ ]3 }. j% A. m2 d! ^9 Y
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 C* a4 d. _  T. p( t! L+ N7 [" {(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
; n' n! A  E: P9 D" e再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! N: _% v* T& Z5 O- p0 t& z
* Q. Z( P- l6 ^' m$ ?" e
在那時候我瞭解到一件事情5 N/ ~: Q2 j8 ?9 k5 q
就是這邊的郵寄服務是一個nightmare" v. U: i. w8 R2 b; v5 r7 Q
這件事情,應該大家都有經驗吧!& G/ ]  t. O+ P. p8 {" d
對我來說,這是在Ft. Mcmurray最不好的經驗了!0 h9 p8 p9 K* D; U- \
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
! K% F7 q- w( p3 h- F! [/ c日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
5 g/ t. X/ f  d7 `3 J8 F5 y7 c所以我還是選擇天天笑的過日子好了!
1 R9 B: w) _, }0 n* O/ g' F3 M5 Y; Z- e6 O7 q
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
& R- E. X- x2 ]take it easy
* s& a0 N' u' [life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! P- G; Y, [. @/ V! s: u( `Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) o* Z' c& e) T+ F
+ T, F4 \' g! V1 W
( n& T% M4 C( c2 l! ]% K" z. u
以速度慢 逐渐被淘汰 -效率低 7 ^0 z/ A8 W2 w/ c8 m( g# y& ]
% D/ J) N1 J" ]2 T3 ^% A% _( F

' J* P- a9 p4 o5 ^/ n$ u
1 M# D. Q! c8 N0 y: I( ^1 n! `0 O2 k1 y( J- r2 k/ e4 s, C: r

! V1 Y+ v2 O9 }
- f# s* e' c- g& i想我们的敬爱想-我们的敬爱的敬礼!
1 W  j! ]* c% P! `/ v! z
1 V: U# K$ a6 M$ k搬场公司-成立最早的优质的上海搬场服务商
3 b) ^/ d( X( Z# B1 p( K服装批发-上海919服装批发基地: n, X1 f8 ~  l% k, n
张力仪-专业生产张力仪
' f6 _0 B! B  R5 G4 F服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
0 b/ m. X8 S2 g% i) T! r
( E. I- b2 U! v* i不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-2-27 05:59 , Processed in 0.123909 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表