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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"# s. n5 `# |2 L4 {) n( O1 {: C2 F

3 |  g; z3 L- ]% e: y. T0 ^In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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- W6 q/ l5 s- @) eOK,,,,,,,,,,,,,,,,,,,,WAIT....................7 f6 I8 N9 `( H( I
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ISSUE TWO:FIDO.......; Y+ O$ g8 T- Y9 j/ H. e

6 M. M6 i$ i5 Q* R& L6 U5 z! oIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.6 w8 R: s3 F; {! h

9 W+ o1 m" c+ z) QStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.' x  Y  h# ?% q
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.. s- L$ G. ?: Q! J
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ISSUE THREE:UPS' a! u+ Z, n& s! y; n' h

+ a: k  i. `& P: M5 xTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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, g; q$ D3 `3 H* ]& vLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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- h, Y' O' n( i1 gat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!" s% b7 r5 C) `0 m" Z4 ]

4 E# Q$ X  N. P, R2 jat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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8 b+ e7 ~$ E  Y& J2 HISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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. C. h3 c/ E% |; D/ ZI really learn so much NEW today...................( q0 u+ r* E) z; H
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ y1 b3 d: E" v. W4 b
所有UPS的良好時間規定,在這邊都不管用。7 s; j7 R: ?- m  h7 W
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
, p# ~5 d  r5 }  B+ Z剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% e! |# M  u) k% \6 i" [1 k3 ~
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!, Q  A+ w0 `4 ^) t; S. Y
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator1 k( q" w2 l4 S) Q4 I* U1 L' ~+ h
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( v9 u% F, _9 v0 U5 ~" _有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( J* R2 n- W' A2 K5 i2 N
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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+ J3 s8 V: x, x4 u, O最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 t/ g) X3 s' t3 x& y(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
/ v' J- `) L$ h  R再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情3 i  q1 b. B) @, r# C; ]7 G; j
就是這邊的郵寄服務是一個nightmare
/ O$ @9 h8 n2 O這件事情,應該大家都有經驗吧!7 `# h* ?6 T, K7 F* p# k9 d4 G# ]) ^
對我來說,這是在Ft. Mcmurray最不好的經驗了!/ n4 [8 r& i' e8 n  p6 ~
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 L  D- K) q% q) e
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。# d2 Y; B, Z2 G( M/ G7 u6 f
所以我還是選擇天天笑的過日子好了! 1 o4 \, z' ^$ e; t" Z
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
5 e) j8 M9 A4 T! o6 _1 ?; Gtake it easy
0 C7 y# Z! P8 \# R/ c' Slife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
$ Y! `3 O$ U: M+ S1 k; pLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
理袁律师事务所
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了0 n( E/ E: i! {' q5 c1 E

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+ K: ~  i9 }  c# a  @以速度慢 逐渐被淘汰 -效率低 9 b5 \/ P! k7 y( k  C

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想我们的敬爱想-我们的敬爱的敬礼!$ @6 d1 R# P8 L4 ^: H/ d
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搬场公司-成立最早的优质的上海搬场服务商
" N' B4 ]( w% p$ s5 {  h5 f$ W服装批发-上海919服装批发基地3 D+ E' f/ v) h3 j
张力仪-专业生产张力仪: [) ~2 y. }5 M% L: \* V: F5 H
服装定做-上海最大的服装定做基地
大型搬家
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" x# @' F4 \$ D3 t' J2 |) K
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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