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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", r0 |! B8 b" l' g. S: V7 z% {1 @; u( d
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 Z3 Y+ T# W0 b8 {; U  B2 ^6 }2 S

/ S  ]; q# E% P5 vOK,,,,,,,,,,,,,,,,,,,,WAIT....................; T3 N, V' s7 T5 X7 k6 a
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ISSUE TWO:FIDO.......
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# L5 S7 ~/ x  u9 rIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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( Z2 w/ A0 D# h7 bStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.3 i6 N0 k7 [1 t/ W4 ?5 v
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.9 e' H5 Z% b) _3 L6 g

: ~8 {9 f+ u  p; A  q6 CISSUE THREE:UPS* T: `! t( \; v: h, i; W+ s# ]$ o
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.1 B4 W% v9 h! j9 r% i
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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/ m+ a. |1 L9 W: k* ?# Iat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!8 a4 P" n/ N8 P0 Z7 C7 p

: ?6 N* b7 i, ~7 F' uat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) h4 Y' k" q' A2 j* r' x) B
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ISSUE FOUR:BMO2 ]. I4 V2 P% j5 ~3 m8 z

' s  l- `' D7 I' R% pBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................1 i! d/ m& ^1 b" S
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。7 D0 k- k  l# N8 S2 I7 u
所有UPS的良好時間規定,在這邊都不管用。9 D1 {4 j1 M4 d! S+ A
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ a6 B9 v1 M3 q+ H3 e0 v; q
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' P- i& C' N! E$ Z" |: Q也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
- u; P9 s5 Q0 l! R( q6 k& g$ J再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator. W8 o# q( b5 C
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator4 E! j, u) E1 R' i' C
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( y6 p* Y4 ^! J% {% F  Y% o4 ?
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。/ ?2 ^  n4 N( H; q
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 P" f+ O" I5 t- s* l" p6 N6 U2 H(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# A$ e& a1 W4 E再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情
( W. N% \& N- e7 `. M就是這邊的郵寄服務是一個nightmare
+ u/ ?8 l8 B6 X( m6 x. |6 d# A9 h6 h這件事情,應該大家都有經驗吧!$ K# L' c6 I6 k* ]9 j
對我來說,這是在Ft. Mcmurray最不好的經驗了!' c* {1 {6 @" \( c: R" w' N
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!- H7 h3 B2 r+ ?
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
0 Q' V. \: l5 A+ o: D, \所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
' E4 N/ i% R3 }: D3 Ctake it easy" E* Z; I; A' a+ y: l0 w* F
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
' w9 e' L2 Q: ILast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ B$ o3 F) F( s
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* Y% U, _' D) s; e7 q2 `/ L" _以速度慢 逐渐被淘汰 -效率低 3 e4 m$ t* p& M1 |& @

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7 K  N) f2 U$ E7 C想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商  y7 ~4 j; K9 s
服装批发-上海919服装批发基地
' m7 \# B8 N& P, b( ?+ s3 |张力仪-专业生产张力仪2 }" I! J. R% Y* P0 t& U# c" h9 J
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  R8 X/ s8 {6 v0 x8 w! n! Q4 g
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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