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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT". N" W( J# e% \; \1 G. d6 G

( {3 {4 W+ v2 e% B, VIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................) T/ q! U  C4 i9 \+ L  }! X6 q6 v2 Z
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ISSUE TWO:FIDO.......5 Q9 }+ A/ Z7 C" T

1 M$ B- B! o! e' u) eIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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3 e8 W2 \% T& O6 {Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.; Z& d; m( `8 r) X

& f" R# k3 w/ i+ j6 `ISSUE THREE:UPS- `  @5 c  E3 `' u' b3 C# N- e

4 o6 @" [) j8 g' W" i0 N2 c- i& o* `TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.$ l' h: a" P. |4 b: q* z- J

- x0 j) H* l% l# t4 MLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:- B5 u5 P, p; z& C& v5 G$ p% u/ h
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!. v0 F% |. G: m: Z+ w- b- b

. }1 Z% w, D' K+ Mat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.2 U% F; m: l7 E' I# P  [6 D

( g+ |" P9 R# NISSUE FOUR:BMO
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7 d. V8 k; e- k% M& ~5 HBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................8 p) z# |" `: F& F' R

' r' z- d* P7 p6 z$ n& n& S+ }HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。: p9 z- M1 S) ~; U* Q  `
所有UPS的良好時間規定,在這邊都不管用。6 c9 `2 P- t& k# I
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): }- b6 S/ o0 A: q0 y# A; t, q
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
6 j( v* i) E1 F# c9 o) P也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!% Q/ X; O' p: Q; |; u8 j/ l3 o
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
! v: n" F, U7 L' A4 X: d5 R後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
/ ]6 g: f* H& P' G有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況; M, a5 B* H. v8 L: I
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。( S% Q  W( y& g" d; x0 y6 d( J

0 [4 e* C+ F8 z" v最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!, \* a" J8 L. {8 P8 s3 `+ ^! j) h
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 _; a! O! A+ B- e( W再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?3 m6 e2 L4 {, c' n8 Q- k

, d' O3 u& c" I. w; Y% z" W) m在那時候我瞭解到一件事情' N0 w% c1 Z9 w3 ?1 _
就是這邊的郵寄服務是一個nightmare! a/ E" C- e  G* z; k( G+ c
這件事情,應該大家都有經驗吧!
9 ?# a8 l5 s3 b7 G+ B對我來說,這是在Ft. Mcmurray最不好的經驗了!
& o# S; `. E6 i" _* c0 p! Y; _& A- `6 e不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* v5 f1 F, N7 |2 m5 `. ?5 b
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& K& C+ c- n1 b/ f" L* Z% K
所以我還是選擇天天笑的過日子好了! " _- S5 K* y3 R1 B+ a

1 T" w  q7 A9 m  [3 b$ R但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
& l( k) C& o& A( O7 {take it easy: d$ k5 G& w+ I' x
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.5 i8 f. \, q1 ^6 h; R
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了7 {% {& }2 Y& L/ w4 S4 s( o9 U

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9 E! L5 l) p1 ?) s$ P1 l以速度慢 逐渐被淘汰 -效率低 3 G$ c. S. f; ?, d( ^

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想我们的敬爱想-我们的敬爱的敬礼!" ]7 Y, q) g, s: A8 ?2 z
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搬场公司-成立最早的优质的上海搬场服务商4 Y' X- @5 }8 m& q  ]$ }
服装批发-上海919服装批发基地! {1 P6 n7 {+ @
张力仪-专业生产张力仪
. g" ]$ o, }) g8 b, w5 h服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing( Y" \# q, u8 J8 h9 |* T

) x2 |& G, e, A不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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