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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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; `: o8 ?7 a. W# \! Z; jIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................0 D. }4 v2 q/ ]2 T( ]  S

  o, [0 k$ y8 E+ U+ q  mOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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, C! ^* X1 L5 ^5 P( _( p. aISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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7 p; o: I7 I; Y8 JStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.0 ]0 A, E+ Q5 }% K

' x2 v( ~' g+ Y3 Y5 R" L$ wBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS: B3 L/ }5 t" m$ G  v
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.; |  z! M! x  {

) A9 g# x* D. x. gLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:3 Q- k3 v" s/ e6 b* N" x6 h
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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1 g+ q  u  S$ r2 k2 ~' z' lISSUE FOUR:BMO
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& {6 {! j" N$ vBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!, r9 O; L: s: A9 Z+ {2 Q

  a1 C$ j7 j$ R9 ^I really learn so much NEW today..................., S" t" A+ f1 y5 M* P* N# [4 G

$ g  N; H8 }! T4 t* ZHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
: Y9 z1 U8 U. x所有UPS的良好時間規定,在這邊都不管用。
: I2 f/ \$ b0 E$ x7 d, H. \因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ S8 u& L5 }7 t" ^8 T, |剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!6 b( [3 e% l; c
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' t! U3 p6 M) R
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator( K, F( v5 ]# }
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator0 O# s! Q+ D5 z4 \0 F1 O
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 s# E/ q7 }1 T/ y( nDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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8 t( Q; o% P1 }- |0 }* j最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
9 B* H- H6 @0 `(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* }& J9 g- K  B) e, Q- y
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# c7 R; G! ?' z2 w+ @& L, J
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在那時候我瞭解到一件事情
5 v) d( I" b. d9 x* V/ R+ J: J就是這邊的郵寄服務是一個nightmare
" G( Y( ]' p: w- |這件事情,應該大家都有經驗吧!# F3 H1 ~5 o6 e+ K5 x
對我來說,這是在Ft. Mcmurray最不好的經驗了!5 y2 q* p- e4 h/ H/ d
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!* M' ]- [* m$ O" z; Q. R' j
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。5 K8 V9 E2 A8 H3 N( w
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- E) s% Y: z$ c0 k- i4 ~take it easy& l( g  h3 P* O7 F
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.( f" ^, J' x* G5 T4 w$ s" W
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了; x& O, L" M+ S5 e8 n; R% G; o

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4 j+ K2 \. ~- N. m! ^" T以速度慢 逐渐被淘汰 -效率低 ( q/ B, d  f" B6 H9 m, c

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7 ]0 ?( P2 z) P5 C想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商6 s! K+ B8 J5 O' {  S- X3 ]
服装批发-上海919服装批发基地
5 Q+ c0 j, Y; B4 p; m* J张力仪-专业生产张力仪
% n* l: z: y/ g; q3 Y0 v服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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