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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"" M" }# ~/ {6 R" h) l4 s0 y
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................0 l, D& z0 q) ^3 v

* P, P, H8 q% ?+ i( k+ y& ~, qOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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' C. d3 f$ a& W7 }  S) mISSUE TWO:FIDO.......
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6 X7 t+ b+ d6 x& }; g' w# w9 a1 FIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.+ [8 ^/ l3 E; Y2 j- g

& c" S7 K" V3 n) w3 k: l7 r5 tStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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9 C$ s4 @1 {" ]BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.0 n1 @# ]( O. \
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ISSUE THREE:UPS; T, o6 ~8 p* M/ n2 l% L3 ^
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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5 \  ^  a( u! q. WLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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& u2 a1 ]( I; w( t' E( C$ X" W+ QTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 [" z. L7 K$ y5 `! k1 h2 R

2 ~# s4 l* k4 h: @at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO# h' {; c( a( f  D+ e
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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8 `3 s' d. t0 ^9 L# dI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。# e! Y8 q% G' |4 q0 M
所有UPS的良好時間規定,在這邊都不管用。
1 s  Q0 @0 x: _4 n/ I因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
# {' r% V6 i7 a0 i* [' O3 @0 J剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!% r! c: h: E: H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
$ q; d0 a% x5 `( h- R再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
, }9 v" m5 u  T. \8 G/ U後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator2 }/ v) E( l/ ]% T
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
- X' D: K& |" [. s# Q- sDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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3 l8 G4 _# P8 Z- P6 E6 V最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!$ K; H# E' a" W! @1 R, R: n
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。2 _' h, l! Y- j  A: d8 y! H
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?$ _, }" o7 P1 t: M" M, a

6 ?! c+ k; L8 D& D, O( T在那時候我瞭解到一件事情8 _3 e1 A) b: G& N
就是這邊的郵寄服務是一個nightmare
6 H8 `; T; Y( Q* J5 \% T這件事情,應該大家都有經驗吧!' U% }- I2 N2 Q  X! ?5 j) d
對我來說,這是在Ft. Mcmurray最不好的經驗了!
' d" E& ~2 S2 [1 q/ W5 M不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 K- c0 i- P; {; k4 |9 Z, d7 @
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 y$ d. c% R+ M* n
所以我還是選擇天天笑的過日子好了! 9 f' [- c* o8 w2 [4 I8 k1 s
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
理袁律师事务所
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
! H" G* B* K. o, Y0 [take it easy
+ d$ g* a+ L6 y! s0 m6 ~' S, r: Nlife is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.) |/ D$ ], A- N* w0 T1 ~# J
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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! q1 h0 M& b  e1 O; ^3 W% R& Z# A以速度慢 逐渐被淘汰 -效率低 0 k) Z! L8 N; r# ?+ S) g

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* g) O* `6 f# {' I5 e8 S想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
% @/ H" t( l  M8 P7 e  f& E8 a服装批发-上海919服装批发基地
2 Z2 Z( Z8 Q6 m7 m8 y张力仪-专业生产张力仪- J1 X% h( @, x9 p4 \% A" j5 b
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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( J2 M- k. j/ _6 z. \不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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