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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"9 ]; M  B) Z% j/ x1 ~7 D' C- t, a0 j6 ~! V

2 n, I# u8 C6 T, KIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 t& E( V; g6 ^* _9 |: `' Y
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................2 j3 P- G2 P8 |- h; q1 p6 @  V: K0 Q

7 i& f: F4 O5 l3 P' yISSUE TWO:FIDO.......
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- }& i. k9 n( h1 r! |# b) xIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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- U% ~8 N8 N2 _9 h5 s/ n% FStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.! a  x' u& ~! J" x

; l% [. |7 o0 a( j- oBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS! Q/ ~/ Z- ^+ a1 c. w* {' L
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......& a1 N5 `3 r- G/ ?& O6 {* ^# W; z
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:, G# g0 b  O- S- g6 |
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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" C: y3 V! f& Z" W9 u+ i! s, |at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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# b0 o) Q  K3 J  |4 e6 CISSUE FOUR:BMO. o" G9 L. [6 u) t" [
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................3 q9 G* O: C6 d
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
6 G. X5 d: H8 |& v所有UPS的良好時間規定,在這邊都不管用。0 \( F6 U( r  N, g0 Y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
' P3 e0 r+ B  l% ~' \* N( N0 r' |剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
( f, H* G! Q3 |: Y也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 x- ?- O! q4 x  x# z0 _! Q9 v
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator2 j& c9 ?- h9 q6 v) e. x/ C
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 z* h. T* x7 H' f; @9 j9 p1 m
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
1 r. H6 O' Q) {0 ^Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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0 H  N7 a. j2 A7 \/ \- k8 _7 v最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% R+ M# j! a6 \  q5 D! _; c(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 U7 a+ D6 X% X' C  I再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?- Y. D8 J9 |9 `' |# m2 _

4 [* w) m( A" T* G在那時候我瞭解到一件事情
6 J$ a8 C( D5 I7 w7 z4 H% f! `就是這邊的郵寄服務是一個nightmare- M2 |) o+ S& s% }
這件事情,應該大家都有經驗吧!
  [0 e  T# B* V9 ^# |9 u/ E對我來說,這是在Ft. Mcmurray最不好的經驗了!1 {/ U) o- `% a5 m
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!2 Z# z% F$ V. I
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。) k1 D! o  v8 q$ a5 d/ A
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
  x% Q% d4 ~( A, v- b5 X) |take it easy! s/ d  o, X4 p8 ?4 k
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
" f- o. @1 I: h# P/ ]8 ZLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 ^# a* ]: R9 }5 U2 q5 M) q& v
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9 j/ f% W" m$ }$ _/ O; G1 D0 s以速度慢 逐渐被淘汰 -效率低 7 N; j0 z7 I/ C. @+ A6 W
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  p4 {6 X8 ^9 Z& t, V想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商' [0 f3 P9 O7 x8 x( z0 |- O
服装批发-上海919服装批发基地
9 ^# x# w* V" K* Z" ?" X2 r2 X张力仪-专业生产张力仪0 k' |& }! P3 H
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing8 d# Y9 I7 f2 A% D. Q' @, b
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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