Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
8 m; P& B( W3 Z5 [% Vsurvey ranks companies based on levels of employee engagement, employee
% x* e7 S1 P/ J/ H8 b! l" r- Zsatisfaction, executive leadership, workplace culture, and more.
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) @, X1 F3 J6 p7 y( U7 w  bCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
7 n+ s0 |! s3 K0 arepresentatives and owns over 110 delivery vehicles. To learn more about us
% O& m* Y+ A4 E+ q8 vplease visit our website at www.cexp.ca Corporate Express offers a competitive
2 S2 g- A& k9 }( Q, f" Hbase salary with excellent opportunities for career growth.
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, L; {& T! t; P, T" zPURPOSE
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) a& I& e" G8 o) l1 ?  c. K$ ^Provides technical support in the division for computer hardware and software.
: \, i$ |" B" x% w" STroubleshoots network problems. Installs and maintains PC hardware and software
" D' K* X  z7 {6 Q% f4 g4 ito allow computer users to access the network.

ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
4 a3 a& z' a( i6 e/ V9 V- k. Jbe assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
" g: d3 M. f3 I; h. W3 Cfor the division staff.
• Provides help desk support services for the division.
- Q! Q$ t! V5 b" i• Serves as Microsoft Office application support by assisting internal users in
" I$ Z* S2 g8 s$ W; |4 Mthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
9 [/ s: M1 X- A. Ninstall PCs.
& r# M2 Y  o! R/ e+ t• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
8 Y: @$ x+ B, s* _• Troubleshoots hardware and software problems, provides software diagnostics
( Q- p9 {% B# aand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
+ L. \8 `+ W! S6 C2 R, t• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
- r! s' q6 j# J  f• Maintains hardware and software inventories using company Asset Management
: H- q" s' o+ r2 z8 jsoftware tools.
/ x  P. F: ^$ [6 X, D3 }2 _• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

0 M" E- b* u7 y/ d( k, ^. }PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
# o2 T, p- j0 ?  Y% ]& t0 rServices personnel.
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COMPETENCIES
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. }$ }% x$ x9 g8 h# l! H5 c% W• Analytical and troubleshooting skills
$ Q0 a/ e! \, A4 o4 x) i* C: g• Team player
• Good communication skills, both written and oral
( j: z# F$ j8 w* T( r, k9 ~, P: d• Good interpersonal skills
3 h) z7 @! o  |  `• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Experience with VPN and Remote Access Dial-Up connections
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+ S" e, ]0 m( d8 l3 X5 qEDUCATION and/or EXPERIENCE

1 p# @9 W, Q9 [  O• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
! Q/ ~. C& f  ^  W4 D• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
6 p8 A" I1 [- L4 _& B0 h% k" ?imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
9 m) \' V) J$ E6 v• Knowledge of help desk operations, software, databases, and Visual Basic.
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PHYSICAL DEMANDS
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" {8 G5 y$ [: eThe physical demands described here are representative of those that must be met
, }, R: c. l8 V5 ^0 x" \by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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Work is generally mobile. Requires frequent physical effort lifting personal
! [$ g  L/ F# ]9 d7 J1 b: \2 Jcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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WORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
+ l9 d( E' m, X7 t  dReasonable accommodations may be made to enable individuals with disabilities to
/ r9 e2 F/ m: U: y4 Z# Wperform the essential functions.