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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING3 A$ W- x( w# B
  FOR
+ ?( O4 y# C7 a* TOPERATIONS MANAGER - VENUES & PROGRAMMING
9 `. ?1 _4 V4 R3 A3 j. }6 E! Z
* h2 N. F% G8 j- ?REPORTING RELATIONSHIPS
7 F( d+ z+ G+ r, h! _3 p/ u" gThe Operations Manager - Venues and Programming will operate with a  
0 A( }0 ^% l( D4 m4 N4 O" Tdirect line reporting relationship to the SU´s Manager of Programming  & `$ M, s& r! o- D$ j# z0 g
and Venues.  F6 a9 R7 R; x; {# x: v

2 r7 X( r  S/ ]: Z* FROLES AND RESPONSIBILITIES
% c& q( T# x, }) FThe duties of the Operations Manager - SU Venues are diverse and  8 C" [+ J8 R/ z8 Z+ Q1 ^
extensive, and are targeted at the all round smooth operation and  
" g0 D) F) f+ `* k* Yfinancial and operational success of the Horowitz Theatre as well as  + o2 m; {! s  `8 ?* c  [$ M9 u
the logistical organization and smooth rental of the additional  + r6 J$ P* n* B& Z
venues within the realm of the Students´ Union.  In the light of that  
: t+ U. w0 _4 E5 N( _) ubreadth and complexity, it is not possible to fully define or  ) Q% _1 r, T8 k3 I2 N/ h
describe all roles and responsibilities in a document of this kind.   
  h  q- B) `2 j8 \However, the main roles and responsibilities of the Operations  7 ]3 t" Z3 c0 P/ q! S# {% b
Manager are as follows:
6 t2 K9 j' o8 X& A5 g3 F% x0 y  c4 K  j  l( A
1.        Space Roles and Responsibilities
) n" S6 d8 f& f, V3 R5 a4 B4 M! N  p4 W( L  F+ n& y" h
a.   To ensure, at all times, that the venues listed below meet the  
- l* |0 M, V8 uappropriate standards, requirements and needs, and contributes in a  0 Q, Z" B0 [1 c9 i8 _
positive way to the smooth operation and success of the individual  
5 b1 f' ?9 ~" Q6 T- l' M' Irenter.  N0 f( H) j7 E
·     Myer Horowitz Theatre" \- V9 L9 ]6 c7 d! \5 @0 p  x
·     Dinwoodie Lounge- S' s3 [3 m; M6 |3 D0 R
·     SUB Stage/ L# o" i' B/ M- d1 J1 s; b

3 A/ l$ R& |2 P5 i- ab.   This includes, but is not limited to, the following:- m2 z/ V& A. N
·     To plan the capital and supply expenditures to meet the  6 W8 V8 q6 Z; ?" Y
production and facility requirements.
8 O) F( z8 ?  g7 b1 V8 |/ Q* ~·     To ensure the day-to-day compliance of the venues with existing  : c/ C7 ]% d9 h; r# j$ t
safety regulations and building policies.
7 C' n/ y+ p6 h: GTo ensure that the maximum potential of renters is met./ ]4 v- M- z: d1 `

4 M' m( ?2 ~9 @- V! `2.        Marketing and Promotion
2 F2 r+ s+ M1 M% Y% m- C4 B& Q0 M6 C) Y) T; C' @
a.   To develop and implement a marketing plan for the venues that  
3 u& q- `% T& O, o  C+ Rfocuses upon advertising and promoting the venue to faculty,  ' x. w0 R8 Z6 L& X' p
students, and internal and external clients on an on-going basis.  
5 A9 v; j  G7 ?. R, GThis strategy will include implementing and/or delegating the following:
# u9 U9 A& y0 g: n. x% N# }·     To develop and maintain promotional materials, the Horowitz  
9 {6 e$ l7 X+ J1 O4 t7 p9 g1 n/ v4 U& ?Theatre and SU Venues home page, newspaper and other advertising; to  
4 {: W  Z3 _$ M+ p  v: Stake advantage of other internal and external advertising  - b( J9 M2 ]$ ~$ c0 n
opportunities; and to develop press releases and other promotional  
* e! ~' {$ I8 t! l; O( p/ ~9 ~literature on an ongoing basis.
# w$ G# q# {1 H$ ]·     To coordinate tours of the venues for potential renters.
$ f2 s* S! {/ Z2 J8 L" o$ {" P·     To promote upcoming events in the Horowitz Theatre through the  ! P0 b; u& ]' t8 u  Y' i
use of the Horowitz Theatre Home Page and the SU Events Calendar.
! `' ~/ Q- j" V( E. [" P·     To develop new external clients for the venues.- ~" E- X! \; B! p. X
- ?) F$ a* H) R" ?, w) w

+ N2 y8 L$ z5 {- t' `7 x/ {3 F6 B3.        Staff and Supervisory Roles and Responsibilities
( I3 e, }, c, _5 N, G2 g4 a2 E9 O0 f) H- K) L- J0 b7 s: y1 Q
a.   To ensure, at all times, that the venues are adequately and cost- 9 x7 g# m# ?+ N. x
effectively staffed, and that the staff utilized by or within the  * W0 A) ]+ U& W: Y
venues meet the appropriate standards, requirements and needs, and  0 J9 f- |+ X' f: p1 U, p0 P
contribute in a positive way to the smooth operation and success of  
* b% R$ }" B) N6 D8 S, |" Z2 sthe renter´s events. This includes, but is not necessarily limited  
8 X3 ?/ Z' X* Z" m% r7 vto, the following:
4 L4 R& ~+ ?- j/ y$ @·     To be responsible, under the direction of the Manager of Venues  
, F2 E1 b+ G8 ~6 C4 Z1 Hand Programming, for all staff issues including hiring, disciplining,  7 g/ m7 ^& ^8 L# F
evaluating and terminating, as necessary.3 E4 N) S. k( F/ m) q
To ensure that the Horowitz Theatre is adequately supervised at  * z, }& t# d& Y) W8 T* ?' ^9 N
all times, this includes the development and implementation of such  
' w4 b# q. O7 x9 `3 w) J& vschedules and rosters as may be necessary to ensure the effective and  
8 S7 C. X# z6 P- X. `# X6 \cost-effective supervision of the venues at all times during which it  3 Y. j5 S& j2 Y: h2 M. [1 Z( S
is in operation or needs to be in operation.
0 n; a1 H  y$ j/ ^- A8 _/ q* d·     To work with the Technical Director, when necessary, to ensure  * H% l) m4 d" B" k( n
that an adequate and appropriate level of part-time staff exists to  
( k4 U5 e( l/ F8 Tfacilitate the smooth operation of the venues and to ensure all  - H) u/ H9 O0 }
renters needs are met.
% ~# C# o. E% \·     To work with the Technical Director to ensure that the skills  
* I9 X% t- y. r  @" U7 N, @  |and attitudes of all subordinate staff are appropriate in light of  
4 W2 u1 f) b4 Z. R. }- m1 B+ G' nthe roles they must perform. This includes providing adequate and  ; f3 t4 y/ \) z+ q1 r, M' ~
effective training (and re-training) in all applicable and    ?' E' S0 g& W; X. ]4 C9 Q
appropriate areas, and ensuring that the Policy and Procedures manual  
& v2 M( |! X" t: R. E: A+ [& gis kep up-to-date at all times.
( [; K, r) d  l; U  S·     To ensure all staff are trained in and committed to providing  
( U% @) |4 c# q8 h7 D4 d' G$ R  aexcellent customer service to all renters., k( N) a" [; ^) G5 A
·     To work with the Technical Director to arrange staff  
+ d8 s4 ~- S7 \, y8 y8 ?3 A0 K  Vscheduling.  To handle payroll related matters, under the guidance  
  g9 P1 z7 _- M$ E. Wand direction of the Manager of Venues and Programming, concerning  7 f$ n- v1 G. ^! f0 s9 R
the staff of the venues.3 G! U. d4 e+ h( o
·     Working with the Manager of Facilities and Operations to ensure  * J, i8 L! X) [$ G5 L
the appropriate setup/tear down of each venue.9 V1 a/ N/ `8 y
·     Working with the Manager of Programming and Venues to ensure  
/ Q) J" l( O% |  bthat additional requests such as licensed receptions are arranged.3 r5 [6 F* G- i$ v/ E% g* i

- s8 j% |  L0 m+ \; V0 O# j% M4 k! Z& J9 L0 S
4.          Overall Financial Performance5 j5 v% i6 P0 ]" F3 k; q; A
7 v4 I; R8 B2 }2 C1 u; ?* U
a. To ensure, at all times, that the Financial and Administrative  ; h) F( f- M4 {& h' c% c, a
systems and processes utilized by or within the venues meet the  + o" J$ O9 q% p6 q, e8 D. i
appropriate standards, requirements and needs, and contribute in a  9 }4 {7 P4 g7 [( ~, K8 g
positive way to the smooth operation and success of the venues. This  
: T9 ]' \$ c5 _2 M& o: j/ U+ s( Sincludes, but is not necessarily limited to, the following:2 l7 Z" P& ~0 j3 l+ n+ n+ X" |
To provide input and expertise in the formulation of appropriate  * r5 h, H4 `" H% }
operating budgets covering the venues to the SU´s Manager of  
5 V. v  h$ h4 b+ QProgramming and Venues and to discuss and refine those budgets  7 P+ E- `: k" x! w! d2 |
Manager of Programming and Venues, and Manager of Finance &  
: M- n7 k, G  ]! nAdministration prior to their submission for final approval.4 @$ z/ r; j# \& Q, F6 O
·  To manage the venues in a manner which adequately and effectively  ( r. A! u" F7 p4 m9 y, `/ B# A
reflects the budgets approved for the venues and/or which reflects  
/ y( O/ p) f: h' |% d: Y0 m& Cthe best interests of the venues and the Students´ Union.
) m  N0 R9 J8 L+ h9 b2 F0 N·  To function as the key player in the submission of financial and  
. p" ?7 R, I* h9 j" g8 hadministrative documentation covering the venues to be used in the  : P4 t8 g$ k- i. G' q
compilation of monthly and annual financial statements, and such  $ W% o# c1 o3 R5 q3 Z
other reports as may be necessary.% O1 q8 c6 a" e2 B8 p$ @7 y: b8 a
·  To discuss those financial statements and other reports, together  + w: y( r  y+ Q' ~1 o+ w
with all financial and administrative procedures, with the SU´s  ; C, M4 ~- I" L/ J( P3 j. k
Manager of Programming and Venues and Manager of Finance &  6 w0 Z  t/ v+ u7 a0 E/ d4 w! w( \
Administration with a view to determining and implementing action  7 L! h5 R& I7 w+ t/ I
aimed at improving the financial and/or functional effectiveness of  
% h: N2 X; S7 [" p& k8 y/ nthe Horowitz Theatre.
8 m+ s$ z1 j( d, t  w+ e* f·  To ensure the existence of adequate, effective and accurate job  1 I& D' I- C0 T+ e! M- O
costing systems to be used in connection with the determination and  " W* h7 g/ T5 n3 N' n! D
setting of appropriate prices for rental and staffing rates for  * v, k8 ]% I7 ]" U
events held in the Horowitz Theatre.
8 w9 P: g( t/ x+ e" U) S" s·  To develop accurate documentation to be used in connection with  
" U. Z- @& J% J2 \9 Ithe billing clients, and to forward such documentation in a timely  . s# x2 z( m( h, t! W
manner to the Accounting Department.# H! P. X3 A% J
·  To recognize, address and handle all matters relating to financial  6 }& y& @- j- s6 U) T1 Z8 ?# m
and administrative procedures and systems in a manner which reflects  
! E" h* w) q- M. E0 Z$ H6 \% qthe requirements of the SU´s Manager of Programming and Venues and  . H6 \: U" N& q
Manager of Finance and Administration, and in a manner which  
. z. p8 E& t) C) zcontributes positively to the smooth operation and success of the  . P7 ?) E9 ]3 C$ h
venues.
8 S6 n. t2 L+ ]" _
7 J( b% l0 R7 A" Y5.          Overall Roles and Responsibilities
- P" h. {7 Q( I- N( m9 M7 Za.   To ensure, at all times, that the systems and processes used in  
5 t5 P& w# X& f, v' a/ v! d: Srenting the venues meet the appropriate standards, requirements and  ; w0 {- t3 d3 J  S# f# q2 E
needs, and contribute to the smooth operation and success of the    D& M4 h0 R& X$ E, g
venues. This includes, but is not limited to, the following:
9 Y! Y1 F4 h, {+ J
6 S6 D3 m2 f4 v9 ^·  To recognize, develop and set in place such rental procedures as  
, q9 E: J! ^. Bmay be necessary to ensure the smooth operation of the venues, this  
5 h( h$ \/ J1 t# ois to include but not necessarily be limited to systems and processes  
$ I" q2 f) \: i2 iin the areas of contracts, inventory management, contract evaluation,  3 l) p. V4 T6 |" }# ?
pricing, costing, equipment usage, rental/contract invoicing,  6 ?* ?- Q. P# |% v6 z. b
together with such other systems and procedures as may be necessary  2 ~0 F4 Y1 D, ]6 r, w; Y" b) F
to ensure the smooth, secure, efficient, cost-effective and  
7 l  f6 Z) ~  i8 Jfunctionally-effective operation of the Horowitz Theatre.
! s: K" k, I& ?, d·  To recognize, develop and set in place such operational procedures  
: b* c' f' T, V! Ras may be necessary to ensure the smooth, efficient and cost- , @6 D# [/ Z% Q+ G$ H1 a* s
effective operation of the venues.' k% [/ s: E" ^, B+ @
·  To negotiate rental lease agreements (contracts) relating to  ! t, |! |8 W) w
dates, rates, staff and miscellaneous charges.+ w9 w- z- ~) ?* e" O* S
·  To ensure that adequate inventory is available at all times and  
: R( [" H, G7 m4 Ethat such inventory is stored and issued in effective and secure ways.
. e: T  N4 _  s: B·  To consult with renters as to facility issues in producing their  
) K% ~9 R& ~9 g/ Y" F* O! Y& qparticular event in the venues., c) _5 |8 b$ a2 ~+ n
·  To provide the venues on-site staff with such documentation and  
  n' R1 ]) {! ]4 W5 n  ~$ W1 c: L) `3 Zsupporting information as it may need to effectively fulfill the  
0 }, x+ f3 u% oroles they are to perform to ensure the success of the renter´s event.
) ]) {6 j' \+ |- f% o4 y6 j, m' a6 Y7 K·  To produce quotes in respect to staffing costs for a particular  : C  x4 c( ^7 t6 M6 e
rental with consultation with the Technical Director.$ j7 Y6 d  e0 C! Z' [
·  To ensure that all queries raised with the venues whether from the  # g$ x2 O* W* w. O2 ?0 ^
SU or renters, are promptly and effectively handled and adequately  
1 C4 L; `" a6 t7 v+ hanswered, and to ensure that such action as may be necessary in  
" N4 T' w# U  B% r1 ^, t) kfollow-up to such queries is taken in a timely manner.
/ i$ a0 d4 ?0 h- a3 o& T% g To ensure that the venues and its capabilities are adequately,  
2 A, U6 T; F  |& w& P: ?" g3 C; |effectively and cost-effectively advertised and promoted, and that  $ p; t0 q3 J% @" V3 G
the cost of such endeavors does not exceed the budgetary provision  # @5 S  |% h/ [
made for them unless prior approval is given by the Manager of  8 f; P( `$ ?& ?$ M
Programming and Venues.5 O. s$ m! w5 H2 m" H6 e3 ]0 c
·  To act as an informed and knowledgeable resource in the case of  
' t% c" O, n0 ]6 V* Isignificant challenges and/or problems surrounding the tasks of  * s/ N' D/ z) b. M5 P& ?/ B
marketing, administration, operations, and any such other matters as  
2 C+ |' M4 X7 D% `; r7 }9 vmay provide such challenges and/or problems.* e3 {& Z2 @4 F) Z+ B- E# i
·  To attend such meetings as may be required to support the smooth  
+ J1 B' X/ A! q1 {( Poperation of the venues or the Students´ Union as a whole.
8 r7 e* ]6 x3 y·  To perform other job-related duties as may be required by the  
) C! z; b. o% s) u0 ^5 wManager of Programming and Venues in order to ensure the smooth and  % [% x7 ?' U# Q
secure operation of the venues.* ~$ U- q, g* z9 R( x: V! u" ~
·  To recognize, address and handle all matters relating to overall  
# C& e) m) q3 E. doperations in a manner which reflects the requirements of the SU´s  9 P3 o9 m& R& w. p' `/ Z. S& a0 Z
Manager of Programming and Venues, and Manager of Finance and  8 r2 \* |7 F) l. S$ i; T
Administration, and in a manner which contributes positively to the  & W2 u4 i. X5 v: V2 ^
smooth operation and success of the Horowitz Theatre.2 M7 z) a: t  \2 Y& `% I% P
# l4 V+ Z( h# r  Y2 N
QUALIFICATIONS:
8 \+ o8 ?/ X2 h! |7 e. n: p, k1)             Minimum two years related post secondary education, or  
' y# m8 n9 ]8 lan acceptable combination of education and experience.  f8 ^5 J1 I- k/ H$ |
2)             Supervisory experience.
6 b* \: @/ {: m2 }+ [3)             Ability to create new initiatives with little or no  
3 A! i' [' ?3 B% q4 rsupervision.: f# C, Z8 S# g; H0 M" Q
4)             High level of creativity. j- X' l5 W3 [6 o( h% d5 a# K7 |
5)             Knowledge of budgeting and staffing procedures.7 j7 Q3 A( N( ]5 j" W& I
6)             Excellent organizational and communication skills and  
1 e9 _2 T. B( D8 m6 o4 o3 M5 @strong writing skills.
9 T0 }% A* d, i/ E" w7)             Dynamic individual with experience in large group and  
8 A# F2 ?/ _) D$ [/ tone-on-one promotion./ K, P8 h. D2 u+ g
             Ability to work with students, staff, University  # A* x4 D1 w1 e0 s1 x  o
faculty and administration with a dedication to providing excellent  
6 [4 n/ ^9 e) O7 S' C* E, pcustomer service.( s! Z2 t1 w# Q* T2 p
Union exempt position2 I. x& [) r: |# U, s) p6 [: V* L
July 6 20070 B) w) F( q3 l! ?) G
" t3 I' H- p4 X# ?
Please state salary expectations
  X; q) z0 ^' w, O- w2 ^4 D# u
2 c2 J5 p( X- n3 ]5 m* lPlease apply in writing to: Val Stewart, Personnel Manager, Box 600  
. X0 @/ Q& @1 f4 E8 E" u  JRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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